A trip to this area required me to go to Eastern Mountain Sports. It was one of my favorites. We…read moredon't have it in the Midwest. Honestly, so many stores carry this kind of merchandise now I'm a little surprised this one can endure. All in all a good store but not really delivering anything different than the very nearby Dick's Sporting Goods or the local Sam's Outdoor Outfitters. I do like some of their online deals though. I didn't find them in the brick & mortar.

This EMS has great staff and great gear, its a small store but they pack a lot of good quality…read morestuff in that small space. Great options for many different price points and all the gear and apparel I have purchased from them has treated me well on many hikes and camping trips. They have some great deals for students as well as for rewards members, I have had great experiences with the entire staff. Dan and Ian have both went above and beyond to help me. Retail is hard in general, and I imagine could be even more difficult in a store that sells so much specialty product. The product here is good and the staff here is amazing.

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

I haven't shopped inside the store since 2009, and I haven't lived in the area since 2011, but it…read morehasn't stopped me from going back to The Garden for all things snowboarding! They bought my first board from them in 2001, and have continued to buy anything I can from them because of the customer service and care for their community. Bill and his staff have always been so helpful in guiding me in my purchases to ensure I get the best equipment for my needs. I am working with Bill right now to purchase a new board from them even though I live in Scottsdale, AZ now. He's been great steering me away from companies that aren't producing great stuff anymore, and introducing me to better options that I will enjoy more. I really can't say enough great things about The Garden. I will ALWAYS buy my gear from them as long as I can. Thanks Bill and Team!

I was on a mission to find a very specific bike and came across this place online. Which happened…read moreto have the exact bike I wanted. After having some issues with shipping online.. I called the store and spoke to a gentleman who had the manager call me to troubleshoot. Luke was amazing. He went above and beyond what I expected to ship me a bike to where I am in California. I only wish I wasn't across the country so I could go in person to thank him for everything he did to get me this bike. I would gladly purchase more bikes from The Garden.. not only to support a small business but because of the wonderful experience as well!!

Needed new ski boots, was able to get fitted on the first pair that I tried on. Greatly appreciate…read morethe staff over the years assisting with my yearly ski needs as well as tuneup. Not the prettiest building from the outside, so don't let that fool you from stopping in.

I 100% do not recommend this place whatsoever. Every single time I go during their hours of…read moreoperation they are always locked and always close not a single car in the parking lot. I needed a tuneup on my skis and I went literally just right now I even made a video and I posted it up on Instagram and my Facebook and on Snapchat about it. These guys are such liars. They always say they're open but they're never open. That's completely false advertisement. I do not recommend a place whatsoever.

Great, friendly service. Less expensive than renting on the mountain. Worth the drive. Four of us…read morewere in and out in about 10 minutes.

Fantastic service and selection of skis. This is my second season skiing and second time coming to…read morethis shop. The staff is very helpful, knowledgeable, and kind. I will continue to rent my skis here in the coming seasons.

I went in there today in a panic because i needed football cleats for my kid for today!!! The…read moreowner Janet was nothing short of amazing!!!! She helped us get a good fitting pair of shoes, reminded me of other things we might need WITHOUT actually trying to sell us stuff. She was so helpful - she saved our butts today. I had been in there before and also got great service. Its the kind of service big chains cant match on their best day! Janet - I can not thank you enough. Sports equipment needing people - go see Janet. Thanks Alicia & the kid

Burnt by the return policy .Purchased a golf putter on June…read more9,knowing the golf club return restrictions.(shame on me)There is no area provided for testing clubs.Used club on June 10 wasn't what I hoped.,went to the store with putter on June 11 to try to receive a store credit for my purchase and once again was met with the policy.Asked for owner or upper management info,I was informed that I was speaking to him.I was then handed back the club and told maybe something could be done but due to my attititude NoWay! My only request was for a store credit. Not he place to purchase golf clubs

Always have what the kids and I need for ski season! Friendly, affordable, and fast turnaround.read more

Strands has quality products with expert staff. Local owned shop since the 1930's so what you loose…read moreout on price compared to online shopping is worth the history and expertise in my opinion. Highly recommend.

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.