Everyone who works there is professional. The facility is clean and the equipment and "beds" are…read morewiped down after every patient uses it. The therapists are cheerful and the aides help provide for a comfortable overall experience. Zero attitude! :) Thank you. When you're in pain and exercising, the last thing you want is to feel pushed or rushed . Not here ! There's no pressure and they always ask how you feel as you complete your exercises! I would highly recommend this place. Everyone cares to do a good job!

After my first visit when I returned I returned I didn't have to give my name everyone knew who I…read morewas.(that was a plus for me) The staff is so pleasant. Hands - On is exactly what they are. You do not get one assistant and one Physical Therapist, they all work together to make sure you are properly doing what you need to do for you recovery. I would recommend this off to anyone who needs PT. This place is so happy and friendly that even the patients are laughing, talking and encouraging each other. Thank you Hands-On at 1800 White Plains Road. Barbara M.

Good service. Dr Gleb is wonderful. The knowledge and practical application of the right…read moreexercises work well for me.

Amazing location! Came here for lower back pain and the female therapists are truly amazing! Highly…read morerecommend this facility! Nice clean comfortable environment !

Way too busy and I feel like I am not getting the best care. This place also seems too disorganized…read moreand there are always new therapists and aides in and out. It makes you wonder why there are always new people working there and it seems like a lot of people leave for whatever reason. I'm definitely looking to find somewhere that meets my needs and that has a physical therapist that cares more about patient care and less about getting bodies through the door.

Years ago had physical therapy at Westchester HSS and had satisfactory results after TKR; am…read morelooking to use their services again so I decided to use the services for current issues. Some good and bad reviews were found,( everything changes over time .)I noticed two reviews on Yelp that were exactly the same as reviews that are posted for completely different businesses being used by your site. The reviewers name is different but the review is identical word for word, this concerns me about the veracity of any of these reviews. I think I'll rely only on friends and family?????

Excellent Physical Therapists in heart of Bronxville!…read moreTherapists are highly experienced, work with patients one-on-one, are caring and smart! I have been to other local PT where they treat multiple patients at one time. The individualized attention at Pondfield PT makes all the difference. My husband has been here as well as a good friend and all agree it is great!

I was very happy with the care my son received from Pondfield PT! Laura did a wonderful job…read moretreating my infant son's Torticollis. She was very caring, gentle and patient with him during sessions and took extra precautions to make sure the areas were clean before any session we had with her. She also gave us many exercises to do at home which greatly helped fixing his torticollis in a very timely manner. I would absolutely recommend Pondfield PT to anyone looking for a physical therapist!

Front desk/ Appointments/ verifications and accuracy of appointments . The people who make…read moreappointments apparently do not disseminate information to other staff, it's a comedy of errors. I was informed that my insurance had to be verified, ( I had a prescription from a sports medicine Doctor) yet 28 hours later no confirmation. Called and spoke to a therapist and was told that my appointment was at 4:00pm yet made it for 8:00am plus no verification of insurance had been done. Too bad , their services were much better years ago, now nobody seems able to properly perform simple tasks .Needless to say , I cancelled the appointment . I f this is indicative of services provided, look out!

Ivy Rehab Therapy came highly recommended by White Plains Physicians. The team at Ivy Rehab they…read moreare awesome. Always make you feel welcome by greeting you by name and makes you feel like family. Willing to work with your schedule. Never a dull moment. The establishment is always filled with laughter. I have been a patient over the last few months. This establishment got me back to work. Without them I would have been lost. Great muscle strengthening, posture building and body mechanics being taught. Great hands on body works done. Great place to do therapy after an injury. Thanks to their awesome team of therapists Ted, Russell, Brian and Kim. Other great team members Trevor, Rein, Laurie, Melissa and Conrad.

The team go above and beyond to enable full recovery for all their patients. I have been a patient…read morehere multiple times over the years for different injuries and I have always been extremely satisfied with the care. I recommend them to everyone.

My first session here was alright. The therapist went through all the aspects of a good therapy…read moresession - e-stim, ultrasound, manual therapy, stretching, strengthening exercises - so I felt pretty confident that I would see some results regarding my pain. My insurance doesn't fully cover the sessions. It was first explained that $60 would cover the first 4 sessions then it'll be $25 per session. The next time it was explained to me that it's actually $60 for 3 sessions, $45 for the 4th session and the $25 for the rest of the sessions. Mmm... Confusing, but ok fine. At my second session I had to wait 30m to be seen - why someone didn't have me jump on a stationary bike in the meantime is baffling. When the therapist finally arrived he didn't know which area he was treating on me - I had to correct him! He gave me manual therapy (didn't ask which area was hurting), then e-stim with a cervical instead of lumbar hot pack. Once that was done he proceeded to massage my back with a massager and then said "ok you're all set". All set?! All set for what?! I had to ask him to at least do some stretching! So here is where the problem lies, why would I pay $60 out of pocket for a 30 minute mediocre therapy session? 5m manual therapy, 20m of laying down with a hot pack, 5m of massage with a massager. So I was treated by a therapist for 5m for $60?! And how come the treatment part of the session was about 45m but the second 30m? I am a physical therapist myself (surprise!) and I was VERY disappointed with the care. Their time management is horrible. Why schedule so many appointments at the same time and have patients sitting around with nothing to do. Little do they know the sacrifices I had to make to even attend the session (ie child care, traveling, paying out of pocket). For the amount of money I would be paying it's best for me to head to a massage parlor and join a gym. If my insurance were to cover the sessions fully I would look into going to another facility where the therapy was more intense, the equipment wasn't outdated and the staff was more invested in their work. Hopefully there are others having a better experience here.

Universal came up when one of my sisters randomly searched for a Physical Therapist near my mom- so…read moreif she needs to cab it (which won't happen), this would be a good option. Hubs carved some time working from home on a Wednesday to bring my Mom for her first assessment appointment to determine the source of her pain. Based on that, we'd proceed with a Saturday appt. Universal is a multi-functional building housing other businesses underneath the #6 train in the Pelham Bay area. Front Desk was pleasant as was my Mom's therapist Tarek- who was extremely considerate of my Mom's age and her pain. He massaged, iced her knee, used electric stimulation and had her do a series of strength leg moves. And in the 45 minutes we were here, my Mom felt a bit of relief. However, it was a real eye-opener when I noticed dirty seat cushions, a torn and disgusting stool seat cover and dingy massage plastic oil bottles. Service is great but aesthetics could use some help. If this place didn't give me the heebie jeebies, rating would be at an all time high.

I was admitted Saturday morning I had the best care when I got into my room from the ER staff to…read morethe nurses on the 5th floor very kind made me comfortable while I was sick I recommend going there for good quality care and compassionate people I was extremely sick when I got there they treated me right kudos to them at Lawrence Hospital in Brownsville,NY

I was a patient at this facility months ago and reached out again for treatment, with my initial…read morecontact on 8/8. It's now been over 8 weeks and numerous follow-up calls, yet I'm still left in limbo. Two weeks ago, the scheduler assured me I would receive a call back by the end of the week. That call never came. When I followed up, I was told the office manager (new to the facility) would be in touch the following day as she was out of the office. It's now been over a week, and still no response. This level of service is completely unacceptable.