It's a great place my mom has been there for 12 years. She loves it they are patient and kind and…read morecaring. The place is well kept it always smells good. My mom is always clean and smelling good and staff are excellent I love them all thank you so very much

This place don't deserve the 1 star. My mother was admitted into this facility on1/9/2023 , for…read moreshort term rehabilitation , after her hospital stay. This was to help her to regain her strength in standing and walking. It was a horrible experience, because rehab never happened.My mother is in worse shape than before she entered. I continue to blame myself, because I normally would check out reviews and do a visit. I was also told by a medical professional not to put her here , because they're not on the hospital radar. That's a flag , I should have payed attention. My mother visited this facility about 15 years ago and was very pleased , she had two knee replacement's.This was her request to go back and I wanted to honor that. First of all no Care meeting, or can I say no meeting at all until I suggested that meeting through the hotline, this meeting happened 2 weeks of her being at the facility. Care meetings , plans are held in advance or day after entrance into the facility. The care plan is like a vision board for patients progressing .After they utilize all money on her insurance they're ready to put her out. I did my early Monday morning visit before I went to my office. About 20 minutes into the visit the social worker enter the room, told me that day and that visit your mother is being discharged today which happens to be Monday 1/23/2023. My response no, absolutely not. You're supposed to give me a notice before that happens, not a 20 minutes notice. In other words you putting her out because insurance had ran out. Now this is a 93 year old lady we're speaking of. I had to bring it to her attention that she has a UTI , not in her right state of mind and you're doing this. Still no meeting with the care team , only the social worker to tell me she's been discharged. At that point she said that she may be able to get her a few more days because of the UTI. I left and she called me back and told me she could stay longer because of the UTI. Later on in the week Friday morning 1/272023 , I received another call to say she was been discharged on Saturday 1/28/2023. This is not a 48 hours notice that's required to give to patient or the family. At that point I reached out to Corp. after several attempts to reach the director who would not answer nor return my phone calls. At that time , I spoke to Corp , who got in touch with the director and he called me after I reached out to them. He set up the meeting This was the worst , unprofessional meeting that I've experienced. You got the business office in the meeting asking me to pay money that I was not aware of the debt. You used up all the insurance, no rehab and just did nothing and she's the worst as day one , you're discharging her without the proper care. At Novant Health before coming to the facility, she could stand with help, now she can't. Old my goodness director and staff unprofessional. A pack of liars and people that look at your love ones as a number, not a loving person. Also fast forward my mother discharged on Saturday 2/4/2023. Before I went to get her another patient at the facility entered her room and touched her. A male at that. When I arrived to get my mother you got 3 nurses in another hall talking and no one in the hall where my mother room was located. If someone would have been in the hall , this probably wouldn't have happened. When you touch someone with permission that's assault on that person. Why in the world are you touching her arm anyway, she don't know you and she didn't invite you in her room. She's 93 so why are you in her room and why are you touching her , that my question to Mr. Director that said residents are freely to go in each other's room.My mother is 93 and a unknown man touching her is not allowed .How can you freely go In someone one like that , not so. When you touch someone without consent and that's assault. That's clearly what he did , I wonder what else was his motive. But for the director that clearly told me this man is free to roam the facility and go where he's pleased is a red flag. I can write a book about this place. Please run away from this place if you really care for your love ones. Short staffed and hiring from staffing agencies , one actually said to me why do do have your mom here, this place is ran horribly , poorly.. Your love ones are better than the facility , I never wants another family to go through this. This has been a nightmare for me and my family..

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

We have recently started working with Ms Erica at Terrific Talkers for our almost 3 year old son…read more Ms Erica has been a tremendous help with her direct services and parent support. Our son has become more confident with his speech and has increased the amount of words exponentially! We are happy we found Terrific Talkers!!

Fantastic speech therapy is done here! It helped me as a child when I just didn't know how to…read morecommunicate, and they are just as strong now as some years ago

As a retired Doctor of Chiropractic, I contacted this office and made an appointment, letting them…read moreknow my background and that I was simply looking for an adjustment. Despite having a confirmed appointment, I was told they could not fit me in. Professional courtesy between chiropractors is a long-standing standard in our profession, and this experience fell well short of that. Disappointed in how this was handled.

I really like this place. They did a great job. Dr. Pat did a great job. I went in with a pinched…read morenerve in my neck and he really helped me. I just wish my insurance would pay for the extra services. That's the only issue I have, but it has nothing to do with the clinic. The services they offer are great.

Justin is the best physical therapist. He is knowledgeable, kind, and makes physical therapy fun…read more The customer service here is outstanding. Staying open till 7pm makes scheduling around work stress-free. Can't recommend this place enough.

The therapists and staff that work here are some of the nicest, friendliest people I have ever met…read more Going to my appointments feels more like meeting up with friends than therapy! They are knowledgeable and skilled at what they do. They have a great space and it is very clean. Highly recommend!

Family like feel with smiles and love . Very helpful staff ! Plus they have a ice cream parlor and…read moremany activities going on for all and a host of family volunteers

The ENTIRE TEAM of women and men WORKING TIREDLESSLY around the clock at MATTHEWS HEALTH AND REHAB…read moreare ABSOLUTLY FANTASTIC!! From Jennifer, Brandy and Sharon in admissions... showing me and my family SUCH CARE, KINDNESS, PATIENCE ...as well as their KNOWLEDGE AND SKILL at helping me navigate this unfamiliar and traumatic time in my uncle's life... to say "Thank you" is just simply NOT ENOUGH! My uncle (who is a father to me) was admitted as a "short term" patient with memory difficulties. NURSE TERESA and her ENTIRE TEAM on the (300) HALL have and are... taking SUCH WONDERFUL CARE of my uncle... that I HAVE NO DOUBT that THIS IS EXACTLY WHERE he WILL GET the kind of care I WISHED FOR... with all my wishes. We, as a family... are SO GRATEFUL for EACH and EVERY person that are there around the clock to keep my uncle SAFE and as HEALTHY as his body will allow. ALL of the NURSES, CNAs and EVERY SINGLE SUPPORTING TEAM MEMBER that work at this facility are SO SKILLED, KIND, PATIENT, CARING AND LOVING... in what I KNOW is NOT ...BY ANY MEANS... an easy job. NOT ONCE, have they ever made me feel like my uncle wasn't their ONLY patient... when I KNOW they are pulled in a million directions day... in and day out! THEY ARE ALL... THE BEST of the BEST! Mr. Ernie and his ENTIRE TEAM of Physical, Occupational, Speech therapists are ABSOLUTELY PHENOMENAL!! Lynn, Sarah, Paola ...as well as ALL the other team members that are helping my uncle... not just "maintain" but THRIVE! To simply say "THANK YOU" to ALL of the women and men that work at Matthews Health and Rehab... that leave their own families... day in and day out... to care for other's loved ones... well, "thank you" is just "simply" ...not enough. SABER HEATHCARE GROUP should be VERY PROUD and LUCKY that these group WONDERFUL, TALENTED, SKILLED, KIND AND CARING women and men, REPRESENT... not only them... but are a SHINING EXAMPLE of what ALL healthcare professionals should strive to be. They are quite "simply"... THE BEST of the BEST!! THANK YOU ALL!!! ... for ALL THAT YOU DO!

I went to Ivy Rehab for about 10 months and worked with Justin and Lily who were knowledgeable,…read morepatient, and thorough. Not only did they help me during our sessions, they also taught me things I will use for the rest of my life to maintain the improvement we achieved. And the icing on the cake is that they were a joy to work with; I never thought going to PT could be fun! Thanks, Justin and Lily for impacting my life in such a great way.

Lee Boswell at the Steele Creek location helped me with pre and post shoulder surgery. I am very…read moreimpressed with the extent of his knowledge and how he interacts with each patient. By creating individualized programs and actually getting to know everyone on a more personal level, he makes rehab enjoyable. Best in the business, 10 out of 10

Tom is an excellent therapist who understands the body and what needs to be done to correct most…read moreissues. He and the secretary are very professional.

Tom is an amazing therapist!! I spent a year rehabbing my shoulder and am lucky enough to say that…read moreI have almost full range of motion again without surgery. I couldn't have gotten there without Tom's help and patience.