After having a total Knee Replacement on 27 May 2025, I was released to Asbury Rehabilitation. The…read morewhole staff was very professional and worked hard to get me mobile again. Their Physical and Occupational Therapy were wonderful. I had each therapy 5 days a week. They push you, but not so hard as to cause you to hurt yourself. The location is a long way from home, but it was the best. Going home today and will start out patient therapy Friday. Since I live alone - in patient rehab was definitely the only way to go! The best thing I can say is, you aren't dumped in a room and forgotten. The aids went out of their way to make me comfortable. My recirculating ice machine came with me and the aids would set it up for me. All medications were dispensed in a timely and professional manner. If anything else has to be replaced, I would not hesitate to come back. I forgot to mention their therapy dogs.

My mother moved to Aldersgate 9 years ago. She wanted to live in an assisted facility vs with one…read moreof her children because she wanted her independence for as long as possible. Each person and family is different and has different needs to be considered. She has moved through the entire community from Independent Living using Aldersgate At Home to help manage medications and have daily eyes upon her to Assisted Living to Asbury Rehab (as needed) to the Dementia Community to now the Asbury Long-term/Nursing Care area. Aldersgate has truly been a gift from God. My stress has continued to reduce as she has moved through the community. It has been so comforting having EVERYTHING she needs in one facility vs having to move organizations at different stages of care. The staff (saints sent from Heaven above) are professional, warm, kind, funny, honest and have cared for my mom like she was their own. At each level, the staff got to know her by name. It helps to enter Aldersgate early so the staff gets to know you, can see changes in you and assist you through the stages as needed. They truly care, are professionals and can guide you and your family through the stages as changes need to be made. It also helps when they are making the call to help a loved one get additional care vs you making that call. Your loved one is more receptive to the change when they realize the professionals are making the decision not their family. They still might not like it because they may be leaving new friends as they move to another area of campus but the family doesn't become "the bad guy". The staff is amazing at navigating with family dynamics. The staff moves around campus so as your loved one moves they do see some familiar faces as they make transitions and the staff has knowledge to pass on to new staff on how to best handle someone when needed. The facility is very clean and well maintained. I personally think the food is very good and frequently pick up lunch/dinner for myself in the cafe after visiting with mom. I have also eaten in the main dinning area with mom in the past and it was good. On occasion, like any place I might have chosen something I didn't care for but that's normal...overall very good. FYI..there is a black female chef in the cafe that makes the best omelettes for breakfast....yummy. Also, dont try the cappuccino crunch ice cream because it's addicting! At times when visiting from out of town, I have rented one of the rooms so I could stay at the facility but have my own space. While not fancy, it was clean and maintained. The facility gets pretty quiet early yet you can get a good walk up and down the halls at night or around the gorgeous campus during the day...don't miss the azalea garden. Aldersgate is "Top Shelf" in my book. If you or a family member needs care, I cant think of a better place to be.

The sales reps are becoming increasingly desperate there. I was at the doctors office with my child…read moreand I informed the rep that he could contact me on tomorrow since he mentioned that they have families in need and no agencies to service these clients which I do not believe. It's definitely a sales tactic. However, when I told the rep that I was at the doctors office with my son, he because extremely angry and said well I shouldn't have answered the phone if I'm at the doctors office. The nerve of some people. Steer away from these people. If they treat agencies this way then they certainly do not care about seniors. It's all about money for them. Also if you're a home care agency, please go into these Facebook groups and see how other agencies describe their service. All leads go to multiple agencies and you're paying a ridiculous amount of money each month and not guaranteed to attain a client.

Poor customer service., went with another placement company for my father, representative was very…read morepushy. Trying to force me to choose their service

My review, begins at the hospital when my dad was in the hospital and Brad from Amada came to the…read morehospital and went over everything in great detail. One the things he said, was consistency is a priority for for Amada. That was not the case... We used Amada for seven months... In the beginning my father required 24 hour care and then he changed to eight hour care then back to 24 hour care... there was occasional consistency at best. I must give a big shout out to Janice and Jenny who are absolutely fabulous! Janice would work double shifts to care for my dad! There was no doubt that these 2 took great care of my father. However, on the other hand we had 1 caregiver fall asleep on the job and 1 that could not stay off her phone. My appreciation to Amada for sending invoices and notes to my dad's long term health care insurance plan. Brad generally responds right away and tells you what want to hear whether completely up front or not. Overall, I would give Amada 3 stars but Janice and Jenny deserve 5 stars!

Amada is the best care agency in town! Their caregivers are great and Gwen in the office is…read morefantastic!

I've worked for Firstlight, as a caregiver for 2 1/2 years now, and I'm very happy with the…read morecompany. I feel company owners and office staff, truly care about us as employees. FirstLightHomeCare goes above and beyond, when it comes to making sure us as employees, know we are valued and appreciated. That same value is mirrored in how the company feels about the clients, that we care for. When we visit a new client for the first time, a patient care coordinator will introduce us and show us around their home. FirstLight tries their very best to fit their Caregivers and CNA's with the right client, to insure all is comfortable and capable in doing our jobs.

Our family is very long overdue with this YELP review. FirstLight has been committed to caring for…read moreour mom for approximately 2 years now. We moved mom from an assisted living community in another state into my home during COVID. FirstLight provided a thorough assessment of mom's needs and staffed 24-hour care with perfectly matched caregivers (Hager, Abi, Ruby, Violet, Tanya, Janae, Marian, Kristina, Patricia, Keshia, Annette, & Shawna) . Each one possesses their own strengths and gifts, yet all of them without exception, provide a safe, caring, engaging and fulfilling day for mom. Mom is the healthiest she's been in years and I attribute that to being able to keep her at home with the excellent care provided by the team at FirstLight. We are thankful for you all!

Staff is great! Especially the apartment manager. She was very personable, supportive, and…read moreunderstanding. 5 out of 5!

The inside of the apartments are beautiful. The floors are refurbished wood. They look great and…read morealso help hide small dirt and crumbs between vacuum days. The large windows are gorgeous and let in sun most parts of the day, however they don't open to let in any fresh air. The flip side is that I never found any bugs anywhere in my apartment. They do periodically offer free bug spraying services, which I imagine the first floors would need. They also hold around 4 small complex-wide events per month, such as a karaoke night or an ice cream sundae event. The leasing office is more helpful than an average leasing office is. The actual leasing office employees are fantastic. They will do whatever they can, within their own abilities, to help you out. I had occasional minor issues, but these issues would likely have been much worse at another complex. Stephen in particular was always extremely polite and offered assistance outside his job parameters multiple times, including coming on a Saturday to get me keys. The rent is a bit high, but if you can afford to live here you will get your money's worth.

I brought my husband to The Parc after I had to move him from a Brookdale facility due to his…read morealleged "behavioral problems." My husband was a high functioning, very active dementia patient who stayed up most nights. Brookdale was intolerant of his behavior and I wasn't sure what to expect when I brought him to the Parc. Wayne and his team immediately embraced him and saw and understood his unique presentation of the disease and the Parc became his home until he passed away in July. Although the Parc is not the plush Brookdale and you are always going to find staff who are just doing the job verses having their hearts in it, overall, I connected with the staff and caregivers who helped my husband and me during the hardest time of our lives. I'm extremely grateful to all of them who helped support us and God bless those who work tirelessly to help our loved ones with this terrible disease because it is not an easy job. THANK YOU!

Just want to say that I love this place and it literally feels like home and there is a community…read morefeel like none other and the amenities are top notch. I worked with Christa as my leasing agent and she made sure I was squared away with everything I needed and was extremely pleasant.

I've lived at VCW for a little over six months now, and it's been a great experience. There have…read morebeen a few minor issues (nothing out of the ordinary for apartment living), but everything has been handled quickly and professionally by the maintenance team -- especially Malik, who's always been awesome to work with. The leasing office is incredibly supportive and genuinely cares about residents. You can tell they love what they do and truly want to make your living experience top-tier. They listen to feedback and actually make improvements based on it. Anabel and Reese, who I've worked with the most, have been amazing -- but honestly, everyone in the office is wonderful. VCW really lives up to the "village" name. There's a true sense of community here, with pool parties, sand volleyball leagues, and monthly resident events (the wine nights are a crowd favorite -- please keep them coming, even with the new bar!). I moved to Charlotte not knowing anyone, and this place has quickly become home.

I am writing my experience regarding Atrium Health on Yelp since Atrium cannot return my phone…read morecalls or respond to the complaint I wrote on 10/24 on their website. In addition, I hope this will help someone when choosing health care for a loved one or themselves. According to Caregiver.org 34.2 million Americans have provided unpaid care to adult age 50 or older. I was one of those caregivers until October 18th of this year. The gentlemen I was caring for transitioned to independent living and during that time I reached out to his care team at Atrium with a few issues that needed to be addressed before the gentlemen transitioned. My concerns were pertaining to diet, mental capacities and safety. It was a few simple questions and it turned out to be a nightmare dealing with the staff. Below was my experience following which started 9/26 and today is 12/2. I still have not heard back from anyone. Below is my letter I sent on 10/24 to their compliance department via website. I am the caregiver & health care proxy for a patient at Elizabeth Family Medicine. He had a visit on 9/23/19, to meet Dr. Goyal's replacement and check-in. I thought this would be a great time to address his transition to living alone, as well as a few concerns I had about his safety and diet. I typed my concerns in an email since I could not attend the visit. I called the office on 9/26 and asked for an email address of someone on his care team. This turned into a 20-minute power struggle I typed my concerns in an email since I could not attend the visit. I called the office on 9/26 and asked for an email address of someone on his care team. This turned into a 20-minute power struggle with Robin (refused to give last name) the person that answered the phone. She made it very clear; I could drop it off, mail it in, leave a message or login-in to client's health chart with Atrium regarding his health issues, but I could not email it. I even tried to explain that I was a member of the patience's team and that I was asking for an email address, so we could work together. As I explained to her; it was too late to mail since the appointment was Monday, I could not leave work to drop it off, the letter was too long for a message and I did not want to use the online chart because there was sensitive information in there. He is 88 and I am concerned about Dementia. He deserves respect and dignity. Finally, I asked to speak with a supervisor. I spoke with Marisol Brown and she seem to understand my dilemma and was able to assist me. I emailed her my concerns and she passed them on. She is totally a team player. So, the patient's appointment came and went, and I have yet to hear back from anyone. Today is 10/24. Five days shy of a month since the client's visit. I have called several times since trying to get a response and each time a telephone girl (a professional sees thing through) assures me someone will return my call, and no one does. The policy manual for Atrium under Patient Care and Privacy states, "Patients are entitled to prompt and courteous responses to their requests and to their need for treatment and services." I don't believe this experience has been prompt, courteous or even helpful. This experience has been stressful. As I stated earlier it is 12/2 and I have not heard back from one of the hundreds of people they employ. I am one person. They have a team of people at their disposal and a compliance department, but no one could return a call. -- l

I love Dr. Kenning but me having to jump through hoops when I need to speak with her is ridiculous…read more I love her but every time I need my prescriptions refilled it doesn't happen for 2 weeks. Signs all over the office that say call 7 days out for refills and not ONCE have I actually received them in 7 days. It takes multiple calls to people who state it's going out in an urgent message but I never hear back from anyone and have to keep calling. They even "lost" a prescription and tried to argue with me that she never prescribed it, this is after her prescribing it for 6 MONTHS. I'm beyond tired of this and want to find a new practice after constantly dealing with it. Why not be like every other office so that when you call in you leave a message for the Drs nurse instead of calling and getting people in a call center that aren't onsite just sending the nurse emails? Get your process organized as I see I'm not the only one who experiences this!

Meghan B. was my therapist and she was excellent. She kept the appointments challenging and…read moreinteresting by varying the exercises, movements and therapies used to treat my chronic pain and loss of range of motion. She's a very caring and competent healer.

I had one visit, my review has nothing to do with the therapist. She was great. My issue is the…read morefacility overcharging customers with benefits. This center tried to charge my insurance $650 for the initial visit. My insurance only allowed them to charge me $270ish dollars. When I called my insurance they said it was the highest cost they have ever seen. I'm just recommending shop around prior to coming here.