Ricketts is very knowledgeable and professional. I will definitely be using them againread more

Ricketts has been to my home twice now and the first time the guy was completely rude to my…read morehusband. This most recent time he came by he was here for 5 minutes "pumped" out our septic and then 7 days later our septic is backing up and we cannot flush our toilet. We are a family of 4 so clearly we need a working toilet. I called him back and advised what is going on and he said there was nothing he can do and referred us to another gentleman to "look" at our septic. This man called me and said "sounds like you need a new septic". Came to my home, probed the ground, and said "new septics are being installed for about 35k." Obviously as any normal person living in this world right now I do NOT have 35k just laying around. Heck I barely had the $300 laying around for my septic to be pumped. I will NEVER use Ricketts again. I feel like they are scammy and rude as can be. If you use them beware. They do not do any inspection on your septic, they just come pull out the crap suckers and suck it out then grab the money and go. Not their house not their problem.

I live out of state and needed work done on a rental property. The back yard was turning into a…read moreswimming pool every time it rained! We needed someone to figure out why it was not draining properly and fix it. It can very difficult to find trustworthy contractors to work with, especially if you can't meet them in person! Thankfully I found Ross Davis. He was very helpful and put me at ease with the situation. After a brief phone conversation, I decided to go with him. He did a great job and came in right on budget. I would highly recommend Davis Excavation.

When our Carmel home was constructed it wasn't properly connected with neighborhood storm sewer…read moredrainage. We incorrectly thought the problem was resolved, twice. Enter Ross Davis. Ross had been involved with installation of the storm sewer access in the neighborhood. He immediately knew what was required to resolve our issue. On the actual day of service, Ross created more work for himself (versus his machinery) to enable us to salvage a large tree in our yard. We can't say enough about Davis Excavation. Ross demonstrates exemplary communication skills. His explanation regarding necessary services is clear for non-technical individuals. His reliability is 100+%. He is highly ethical and fair in his fees for service. We feel very lucky to have identified Ross as our service provider and we recommend him to others without reservation.

L&G was very helpful when my drains were clogged. They had me up and going in no time. I would…read moredefinitely use them again!

From the owner: We are a local septic service business with septic pumping and jetting , camera equipment ,new…read moreseptic installation, and small repairs and drain clogs.

I called thing Saturday morning and Kyle answered the phone right away. Told him what the problem…read morewas and he said he would be right out. He said the issue may be due to a blockage on where the line comes into the septic tank. He arrived with in the tanker truck, pulled out his shovel and knew exactly where to dig in order to get the lid off. Sure enough the inlet was blocked by toilet paper. He knocked it off and put the lid back on and put the dirt back just like it was before. Kyle did an awesome job and I would highly recommend him to anyone. He is very honest and very trustworthy. Kyle could have gone the easy route and pump out the tank without digging but he didn't. He took the time to get to the actual cause of the issue and fix it right. Great job Kyle and thank you for being a great, honest and hard working young man. I am glad to see this in the younger generation. Thank you!!

this should be the first company you call for any septic or leach line problems he bends over…read morebackwards to help you out he made a special trip out to unclog my drain and is very very nice didn't care at all that it was 9 at night if I could I would give him 10 stars

I called these guys to search for a problem with my septic line Although they did not find it the…read morefirst time they were out, the guys spent three hours there digging, following the line, and doing everything they could to find my problem. They even called a plumber to use his line camera! Now I must have them investigate further and do some digging but I feel comfortable that they will find my problem!

We have tried numerous times to get a detailed receipt from these people and they will not respond…read more We feel we were overcharged for the tank cleaning. I had to file a complaint with the BBB and it's been 30 days and they still have not responded to anyone. Here is my complaint. This is the info filed to the BBB on 1/2/18. We called Norris Septic on Friday 11/24/17 for their septic services. They told us it would be $395. ($245 fee, plus 125 extra for coming over the weekend and 25 for opening the tank). We agreed to this. They didn't come out on Sat, 11/25 due to the person in charge was having to get a new phone, is what we were told. They came on Sunday, 11/26/17. At the time of the service, they told us that there is a pump in the second tank (dosing tank) that would have to be replaced. They would send someone out later in the week to pump out the second tank and put in a new pump. A different crew came out and pumped the 2nd tank and put the pump in on 11/27. They called me at work to get my credit card # for the charges, which we were told would be $1000-1200. The pump cost $1100. But the guy I talked to at that time of the installation of the pump said it was $1425, which included another $325 for pumping the 2nd tank. My wife at the time had asked about the second charge of $325 for the 2nd tank, but got no answer. After giving my credit card info, the guy putting in the pump said he forgot to bring his receipt book and would mail or e-mail me a receipt. I said ok. So my wife sent them a text, as the guy doing the service always wanted a text, asking about the receipt. No answer. We briefly forgot about it due to me having a surgery. I then called the guy we had been talking to on 12/18/17 and asked him about it. I had to refresh his memory about the deal and he apologized for not sending a receipt, and if I texted him my address and e-mail address, he would get that taken care of. In my text, I gave him every detail as I have on here, nothing more, nothing less. I asked again why we were charged the $325 for the 2nd tank and why wasn't that mentioned the first trip out? That to us is deceptive practices. After I put the info in a very long text, I waited. Two days later on 12/20/17, I sent a text saying I never received their bill. And yes, I always check my Spam folder. No reply. A few hours later, I sent another text asking for an update as to why I have no explanation and no detailed receipt. I again included my name, address and e-mail address. The person receiving these texts must have the same type of phone I have because it gives me receipts saying that they were Read and at what time. Due to no type of response during the past month, as I said, we feel they used deceptive practices for not telling us up front that it would be two separate charges for the pumping to be done. Our desired outcome would be first, the detailed receipt, and the second is a refund of the extra $325 since there was no mention at that time for that charge.