I had a power outage today and didn't find out until noon I needed an electrician. This is the only…read moreplace that didn't have an astronomical high emergency fee. They were able to get me in at the end of the day. The technician was so kind and helpful. He replaced the main breaker and got the power back on. The kindness of the staff overall was absolutely great, their timeliness was excellent, and overall quality is highly appreciated. I would recommend 10/10!

I did not have a good experience with these guys. They quoted me to install a 120VAC circuit and…read moredisconnect switch to a minisplit, and add 2 additional 120VAC circuits. All was fine with the quote. The two "electricians" who showed up to provide the service looked to not even be 21. It was wet and muddy outside, and they didn't lay down any plastic or use booties. I had multiple rugs ruined because of this. On top of that, they installed a 240VAC circuit instead of 120VAC. They also did not add the additional circuits the first time around. After reaching out, they agreed to come make it "right". Which means to do the work they quoted in the first place. Well, I'll be honest, I'm not an electrician, but I work with low voltage electrical, so I have some basic knowledge on NFPA 70 AKA The National Electric Code. While you technically are allowed to use type NM-B wire in a plenum or raceway, it IS NOT allowed in damp or wet areas, which outdoors would be considered. These "electricians" don't seem to know simplex electrical codes. You use THHN in a raceway for wet or damp environments, NOT NM-B! The cherry on top is that the PVC they used doesn't even penetrate my house. They didn't use a stub(short section of pipe going from 1 side a wall to the other, to protect the wire from any hazards inside of the wall.) They used an elbow that just touches the outside of my brick wall, doesn't even fit into the hole they drilled where they're running plain NM-B from my crawlspace to the outside. You absolutely will NOT save money with this company. Pay more and have a higher quality contractor provide your electrical services. Buy one cry once. I'm having to buy twice because of their incompetence.

Edit: Joshua, the owner, called me and we talked through everything. Great guy. This was more a…read moreproblem with internal communication around pricing models. He also explained why you'd install a shut off valve in front of the pressure tank (troubleshooting pressure). In any event, I'm changing my 2 star to a 5 based on that conversation. It was a good install, just overpriced, which we can work out later for a repipe project I need done. Thanks Joshua. The definition of greedy service folks taking advantage of a situation. I was losing pressure in the house and I'm on a well. The technician replaced the pressure pump (which needed to be replaced) and added a whole house filter at my request. The job went decent and the technician did a pretty good job on the installation. However, the price I paid for the equipment installation was extremely overpriced before I realized. Also, the problem with the pressure wasn't resolved. After the technician came back the next day to troubleshoot, he believed there was a leak somewhere losing pressure, which was a reasonable assumption given the symptoms (and I had another plumber come out and verify, but he actually found the real issue). The technician checked everywhere and couldn't find a leak and tried to schedule a sonar person to locate it. This didn't sit well with me so I called a well expert (Dutton should quit advertising well service). The other plumber that came out instantly noticed 2 things wrong with the pressure tank installation, the tank was over charged with pressure at 50 psi and needed to be set to 38 psi to work correctly (this exaggerated my problem) and he installed a shut off valve on the incoming water line from the well to the pressure tank, and if someone were to ever use it, the would blow up the well pump. The real problem is that the well pump is dying and while it has some pressure, it's not enough to fill the pressure tank fast enough to maintain running water at a faucet. This guy told me what the problem was FOR FREE. Dutton came back out to troubleshoot their work and tried to charge me another 400 (which they will never get from me) and they were going to charge me more to fix the non existent leak AFTER I paid the sonar people another 400. So, I now have someone coming out to replace the well pump. The guy that came out and told me the issue for free, is going to get 3000 to replace the iron filter and water softener after they are done. Dutton quoted me FOUR THOUSAND DOLLARS to replace just the iron filter. There are other companies who aren't just in it for the money. Call them.

Charged 350.00 dollars for inspection of sewer line in crawl space that had fallen down because…read moresomeone had cut the straps that held up the pvc sewer line all they had to do was reinstall the sewer line with new support straps but they lied to me and said that a new sewer line was needed

Getting an estimate was quick and easy, price was fair, they showed within time frame promised and…read morecalled prior. Home smelled clean after and looked clean. Very happy.

I'm new to owning a home and I needed a septic inspection done, so I searched some up found Thin…read moreLine and couldn't believe how easy it was to get the information I needed compared to others. The website was super easy to navigate and I was able to get ahold of the owner Jon and get what I needed fast and easy. I'd highly recommend Thin Line. Customer service is always a huge thing with me and they did great!

****Updated review**** Wow, what a difference a year makes…read more Yelp readers, this is a lesson in giving second chances even when you have a negative experience. So last year was a complete disaster. I had someone come and give me a quote and had no less than 4 broken promises of someone to come and do the install. A year later, my husband asked if we were going to try again. The owner did reach out last year after my negative review and an email I send to him apologizing after-all. Reluctantly, I reached out again this year. I contacted the owner directly. He responded right away and welcomed the opportunity to provide service this year (Christmas lights). 10/10 experience! Someone reached out scheduling my date, someone texted to confirm my date, someone called the day before to confirm the layout, we even FaceTimed! Someone called the day of to confirm again, and the confirmed person arrived on time! He did an amazing job. When I asked for one thing he confirmed I really wanted it like that and once he questioned it I realized I didn't, it wouldn't have looked good so I appreciated him asking as opposed to just doing it like the layout said. He tweaked things once he looked at it from a distance and I mean the entire experience was just amazing. So much so we are going to have them quote us some permanent outdoor lights for our backyard. Hands down I would recommend them.

Contracted them to have my house pressure washed including a deck and to clean the gutters, for a…read morehefty bill $652.90!. Their guy showed up on the day of service but only finished half because apparently his equipment did not work. Came in the next day and told me he finished it, but when I got home I noticed my front brick of the house was not even touched and had lots of debris still. And that's where things went downhill. Even though I paid their overpriced invoice of over $650 right away as I thought they'll stand behind their work, I got nothing but run around from all their people who not only ignored my calls and even rescheduled me for the wash but never even showed up nor apologized for again wasting my time and eventually stopped returning my text, calls and emails!! they got their money and they're gone!!

Service was prompt and well executed. Clean up and trash removal was excellent and communication…read morewas very good. We'll use them again!

These knowledgeable guys provide excellent solutions to frustrating situations. With integrity,…read moregood communication skills, and a refreshing work ethic, they are easy to work with. I recommend them highly. Plus they clean up well afterwards!!

They replaced a broken outdoor water faucet. Technician was…read morepleasant. The work looks to be very solid. Price was $228.00 - extremely reasonable. (Hope Plumbing had quoted me $720.00 ! )

We used this company to replace our water heater. I was happy that we could explain exactly what we…read moreneeded and they were able to quote over the phone and email it to us. This saved a lot of time, and we were able to get scheduled quickly. Our tech did a great job to make sure the new water heater was venting out of our house correctly. Great service and value for the Indy area. I'd definitely recommend them!