My entire experinece was the peterman brothers was seamless from scheduling to the day of reminder…read moreand pre-arrival calls, down to the professionalisim of the technician. The assinged plumber, Brandon was amazing and so easy to work with. He diagnosed and repaired both plumbing issues with ease and clear communication. Thank you, Brandon for your kindess and for getting ouelr broken toilets and shower working again. My family is new to the area and its nice to know that we have a go to maintenece and repair company for plumbing and heating & cooling!

several months after moving into our house (built in late 1990s and passed home inspection with no…read moremajor concerns), we needed our water heater replaced which was done by Peterman. The hot water was still running out afterwards so they were contacted again. They said it was an electric problem so a full inspection was done by their electrician. We were told the electric panel needed to be replaced and was a fire hazard. If we went ahead with replacing it, the oven would need to be rewired requiring destruction of part of the walls leading to the kitchen. There were also smaller electrical repairs that could be done as well (outlets). If we repaired everything, it would be around $9000. We got a 2nd opinion from a local electrician who had zero concerns about the panel. When Peterman was contacted about this discrepancy, we were told it would be escalated to the supervisor who would contact us but over several weeks we did not receive a call. Due to the conflicting reports, we got a 3rd opinion to be sure, and again, there was no recommendation to replace the panel and the repairs Peterman suggested did not amount to $9000 in their opinion. We did have a good experience with them prior to this (regarding HVAC) but if you plan to work with them, would strongly recommend a second opinion for large projects. We have ended our monthly membership with them and will not be working with them again.

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

This company was called to our home to investigate an intermittent problem with the furnace. After…read morea very short time, we were told that the thermostat was bad, but it wasn't worth relaceing because the furnace was old and the whole system needed to be replaced. A new thermostat was qouted to us at $300 and a new furnace would be an additional $2200. We asked them to leave and told them their services would not be needed. Another HVAC company was called to investigate the same problem. They also diagnosed the thermostat as the problem and replaced it and also cleaned the flame sensor to insure that it would be problem free. When asked about he condition of the furnace, the response was "Its in good shape an should last several more years without trouble". The bill was $100 for thermostat and the cleaning. I then received the bill from Air One for their service call. It was $116 for showing up and giving us outrageous prices. When questioned about the bill, the technician claimed that he also cleaned the flame sensor, but the second HVAC technician (from the other company) confirmed that it hadn't been cleaned in quite some time. Bottom line, Air One is expensive and they are going to try and talk you into buying new equipment even if you don't need it.

From the owner: Air One Heating & Air Conditioning Inc of North Vernon and Columbus, IN provides sales, service…read moreand installation of HVAC systems for residential and commercial customers. We offer a 100% customer satisfaction guarantee, and all of our technicians are certified and factory trained. We do custom system designs and consulting with free estimates! We also offer geo thermal units, duct cleaning and much more. Call us today for service.

Very prompt and friendly service. thank u for your time in coming out after hours. you're greatly…read moreappreciated

From the owner: Mr. Fitz It is owned and operated by the Fitzgibbon family: Aaron, Josh, and Brycen, a…read moremulti-generational team with more than 30 years of experience in handyman repairs, HVAC systems, lawn care, and power washing projects. Fully insured.

I had an emergency failure of my furnace due to a cracked heat exchanger. The guys offered me a…read morefair price on a better furnace than what I started with, were diligent and quick with installation, and are some of the nicest and most respectful people I've had the pleasure of interacting with recently. I highly recommend them as I believe they did an excellent job.

Peters installed a Tempstar central air unit 2 1/2 yrs. ago and have had nothing but trouble. After…read moreinstallation water was leaking all over my basement floor.. The sent a service tech out and use put "TAPE" around the coil box. Didn't help. At my request the sent another service tech (Brian) and he fixed the problem. Now this year the coil was freezing up and the sent the same dumb service tech out and he put 2 lbs of freon in and said I had a leak some where. I told him to fix the leak and even called there office and request they fix the leak. Two days later I got a bill for $174.20 for 2 lbs of freon and a note saying "suspected restriction on indoor coil". They NEVER called or came back to fix it.

I called and scheduled an apt appointment with them for a Wednesday. I had a leak in the bathroom…read morethat was causing bubbling and staining on the ceiling below and I didn't know how severe it was so I had to stop using the bathroom all together which was a major inconvenience. I found out I had to be home all day and wait for their call as they couldn't give me an appointment window and would only call me shortly before arriving. I was ok with that as I needed this leak handling quickly. I waited all day and around 2pm, they called me and stated they couldn't make it out at all today. Not even after normal business hours. They said they wanted to reschedule for Friday. Well I already had plans on Friday and couldn't sit at home waiting around around all day so I explained that wouldn't work and condo they at least come out tomorrow and they said they schedule was already full. So I felt like my business wasn't really important to them and they didn't care about me as a customer. I went with another company and they came out timely and were very professional. It was an even bigger slap in the face with I got an ad in the mail the next week stating they have 24/7 on call availability and they still left me hanging. All that being said, I can cant to the quality of work they may do when they actually keep appointments.

Called for a lower level pump outage. They charge for a…read morevisit and told me what I already knew the problem to be. Gave me an estimate which I knew was really high. Other plumbers gave me an estimate over the phone for free. Tried to sell all kinds of warranty options ,I needed a plumber, not a salesman. Got the work done by my usual guy even though I had to wait a few days because he was busy. Maybe his fees being 50% lower are why he is so busy.