I have never had such a difficult experience ordering a gift. We ordered the certificate holder at the store at willowbrook in Wayne and were promised a next day pick up. That night, sometime after 10, we received a call from the store saying that they were out of stock and we'd have to go to another store.
We looked online. The closest store with the certificate holder was at least 45 minutes away in the Newport mall We put the order through online, and again were supposed to pick up next day.
The next day we received a call saying that the clerk was not certified to do the engraving, we would have to wait another day.
At this point we had to reschedule our plans with the intended recipient.
So we went to pick up our item and found that there was a pretty large and noticeable scratch next to the engraving where it appeared the item had moved during the engraving process. It is impossible that the engraver was unaware of this but it was presented to us as though it was not an issue.
naturally, we asked to be given an undamaged replacement.
when we arrived to pick it up, three days later, the clerk said:
It wasn't there
it had been picked up
it wasn't ordered
no one told her
and a couple other excuses.
She blamed another employee, but said she would do it for us right then.
Then she told us that there were no more in stock
we agreed to buy the sample, which had a couple nicks
She offered no discount
We walked around the mall a bit and came back to pick up the certificate holder
It again, had a large scratch next to the names that looked like it had shifted during the engraving
the clerk told us it was fine, and that the people getting the gift would probably not even notice it.
She took the price of the engraving off, which doesn't really make anyone feel better about buying a damaged sample.
In short, not only will we NEVER go to another things remembered, we will caution our family and friends against wasting their time and money, as well as flood social media with rants and pictures dedicated to this ridiculous experience.
We know we won't take a huge chunk out of your revenue, or close your doors. ...but we will do our best to prevent a couple hundred people from becoming new customers. read more