TVParts.ca is a completely irresponsible company. Instead of…read morethe TV motherboard I ordered, they sent me a defective board. Every time I tried to contact them, I received an automated response stating that my email had been received and asking me to send a photo of the non-functional item along with a description of the symptoms. I sent these details three times. In response to my fourth email, they replied that they were waiting for their boss to make a decision. The boss never responded at all. The warranty period has long since expired--even though I had been filing complaints from the very first day I received the defective board... They are crooks.

Yesterday I called TV Parts Canada and talked to Rohit. I asked him what was the warranty on the…read moreparts I wanted to order online (since there was no info on warranty on their website), he said 90 days. Then I asked him if it was in stock, even though the web site said 7 in stock. Rohit confirmed it was in stock. I then ordered the parts online and the total became $219.38. I received a confirmation email from them, but it said, "thank you for ordering from us and paying $229.34". I called Rohit back and told him that I did not pay $229.34. His response was that ignore the automated response was sent to me and everything on his end was fine. Today I received an email from PayPal and A2Z Electronic Parts Inc. stating that a refund for $219.38 was issued to my account and there was no reason whatsoever in the email. So I called and talked to another person and then to a lady who told me they refunded me because they did not have SKU# 81510 in stock (the kit I ordered originally). I could not believe the degree of unprofessionalism and lack of responsibility. I feel I wasted my time and my project is delayed. I am disappointed and angry since I asked Rohit if this kit was in stock originally.