Erica very disappointing bad attitude this branch sucks need…read moremore personnel to handle customers

I've had to use the ATM twice within a 2 week period to withdrawal MY money. Both times are during…read morea week day. There is only one bank within the area. They have 4 ATMs outside and only one working both times with a huge line. Have been banking with Bank of America for over 20 years, but I feel it's time to change. This bank just keeps going down hill. Why is it so hard to at least at the bare minimum keep the atms working?! Credit unions here I come.

This particular location is awesome! The bank is very well managed. All employees are friendly and…read morehelpful. This branch is super busy with limited tellers, but the tellers are always happy to help you knowing they have around 15-20 people in line. Always greet you with a big smile. Despite the long lines they work fast to keep the line going. Love the Rialto city decor.

It's IMPOSSIBLE to reach anyone at the branch by phone! All morning, it rings 5 or 6 times then…read moregoes to a recording with ANOTHER number (I called it...she was very pleasant but couldn't access the area where I had a question) so it looks like another visit to the branch.

This was my first lobby visit in a very long time. Normally I can just use the ATM for my business…read more However today I had a special check which required me to go inside. We went at the right time around 11 AM. There was no line and it was peaceful quiet and clean inside and outside. Lori was the clerk who assisted me with my business. She was polite and very helpful. I recommend coming here at the right time to get your business taken care of!!

I do not use BofA. Enough experience to know better but my hours were cut at work and my…read moreunemployment is given to BofA and all I get is a card. I let three payments go in so I could pay rent. It took THREE trips to the center and on phone call to get any of y money!! At one point the guy cashier, who was so slow he should be buried, said, "Oh we don't have the money we just manage it" HA HA HA, so lots of money is totally unmanaged? One cashier, 20 people in line, never more than 3 cashiers and so damn slow each trip took an hour. So glad I have a really good bank and do not have to deal with this poor service often. The gal clomping around, speaking only to the mexican does not improve service!!

This is my to go to bank located inside the Superior Market…read more Today Viri the manager helped me set up my digital wallet... wow !!! Easy as 1-2-3 ....! Thanks for the assistance and excellent service!

I had an appointment to open a Business Account. I arrived 15 minutes early and they tell me they…read moretried to call at 12:30 to cancel my appointment because they don't have a banker. Why call me 1hr before my appointment? I'm sure you know you were short staffed when you opened. No Manager to speak to and banker who I had an appointment with never came out to apologize and stayed at the teller window. How unprofessional!

Paarth was amazing! His customer service was awesome. He was fast, friendly, and efficient…read more This is by far my favorite arrowhead location Thank you again, Paarth!

Great bank horrible branch waited for 45min and only two people ahead needs new management asapread more

Unbelievable I had a number of fraudulent transactions…read more They decided that I had too many ATM cards issued to me and refused to issue my replacement but didn't bother to tell me I waited and waited for it to arrive but it didn't. So I called and the guy starts talking down to me telling me how many replacement cards that I had had! Ridiculous

Robert Landez at Banner Bank has proven to be knowledgeable and extremely patient and helpful with…read moreall of my questions and financial needs. I had a smooth experience throughout the process and he was able to work with my current credit profile situation. He found the right Heloc program that would assure me Loan Approval in a short period of time. Their turn times are great. He walked me through the online services mobile app & features and explained best ways/options to move my funds from one account to the next. Very happy with his services and professionalism. I highly recommend Robert Landez if you want a quick and smooth experience.

If I could give more than 5 stars, I absolutely would!…read more We recently tried another credit union, Navy Federal for our daughter,.after it was highly recommended by family members, thinking they would be able to help us. Unfortunately, that experience did not work out as we had hoped. We ended up going back to SchoolsFirst Federal Credit Union, and once again, they came through for us! The difference in customer service was night and day. They were helpful, understanding, patient, and genuinely took the time to listen to what we needed and find a way to help us. This is exactly why we continue to come back to SchoolsFirst. They make you feel like a valued member, not just another number walking through the door. SchoolsFirst is truly top-tier in my book. Their customer service and willingness to help are above and beyond. Definitely more than 5 stars!

Refusal to investigate their own incompetent credit reporting has forced me to get an FCRA…read moreattorney. SchoolsFirst furnished false data to credit bureaus, declared they'd "no longer communicate" with me, then sent me documents calling my loan an "auto loan." I never had an auto loan with SchoolsFirst. I took out a $1,000 Classroom Supplies loan in 2023. Paid it off. Done, or so I thought. SchoolsFirst then reported a 30-day late payment to credit bureaus that their own internal records contradict. When I disputed it with documentation, they responded with boilerplate and declared in writing that they would "no longer communicate" with me on the matter. Here's where it gets worse: all three credit bureaus report this account completely differently from each other. One bureau is still reporting the entire account as past due, three years later, for a loan that was paid in full and closed in 2023. Same loan. Same furnisher. Three different stories. That is not a dispute. That is a data integrity failure. Then they mailed me a formal payment history letter, their own document on their letterhead, that described my Classroom Supplies loan as an "auto loan." I have never had an auto loan with SchoolsFirst. That is not a typo. That is a fabricated loan type in an official dispute response, which tells you everything about the reliability of their record-keeping.

I was here in the evening to use the ATM. The building has 2 ATMS available at night a walk up and…read morea drive up. Unfortunately the driver up informed me it was out of order . The walk up is not ideal at night as that area is not well lighted . For that material the buildings outside lighting and signs are not illuminated late night just the ATM and surround. There is a large parking lot . The branch itself self is modern and just off the 210 freeway.

It's always an enjoyable experience at the Rialto branch. The staff are always very professional…read moreand personable. Michelle, Santita, Jacob and Riley are a great team!

DO NOT GO HERE IF YOU DO NOT HAVE AN APPOINTMENT!!…read more Zero stars!! I came in as a walk in because their chase customer service line said all chase banks take walk ins. They do not see people without an appointment. I waited for 30 minutes and during the time I kept being bullied by the chase banker that I needed to leave. When this whole time he's just having a conversation with his friends. I asked to speak to a supervisor and apparently they had left for the day. And the next higher up Nancy Bernal said that all her bankers are busy with their appointments. So I said their customer service line said they do walk ins and Nancy said "Yeah they don't know anything about us or how we operate" What do you mean Nancy? That's your main chase customer service phone line. Anyway don't come here. It's a waste of time.

Went in to get a debit card updated only had to wait. Five minutes. Personal banker updated…read moreeverything was extremely polite. I have no idea how this place could possibly get less than five stars.