Erica very disappointing bad attitude this branch sucks need…read moremore personnel to handle customers

I've had to use the ATM twice within a 2 week period to withdrawal MY money. Both times are during…read morea week day. There is only one bank within the area. They have 4 ATMs outside and only one working both times with a huge line. Have been banking with Bank of America for over 20 years, but I feel it's time to change. This bank just keeps going down hill. Why is it so hard to at least at the bare minimum keep the atms working?! Credit unions here I come.

This particular location is awesome! The bank is very well managed. All employees are friendly and…read morehelpful. This branch is super busy with limited tellers, but the tellers are always happy to help you knowing they have around 15-20 people in line. Always greet you with a big smile. Despite the long lines they work fast to keep the line going. Love the Rialto city decor.

It's IMPOSSIBLE to reach anyone at the branch by phone! All morning, it rings 5 or 6 times then…read moregoes to a recording with ANOTHER number (I called it...she was very pleasant but couldn't access the area where I had a question) so it looks like another visit to the branch.

This was my first lobby visit in a very long time. Normally I can just use the ATM for my business…read more However today I had a special check which required me to go inside. We went at the right time around 11 AM. There was no line and it was peaceful quiet and clean inside and outside. Lori was the clerk who assisted me with my business. She was polite and very helpful. I recommend coming here at the right time to get your business taken care of!!

I do not use BofA. Enough experience to know better but my hours were cut at work and my…read moreunemployment is given to BofA and all I get is a card. I let three payments go in so I could pay rent. It took THREE trips to the center and on phone call to get any of y money!! At one point the guy cashier, who was so slow he should be buried, said, "Oh we don't have the money we just manage it" HA HA HA, so lots of money is totally unmanaged? One cashier, 20 people in line, never more than 3 cashiers and so damn slow each trip took an hour. So glad I have a really good bank and do not have to deal with this poor service often. The gal clomping around, speaking only to the mexican does not improve service!!

This is my to go to bank located inside the Superior Market…read more Today Viri the manager helped me set up my digital wallet... wow !!! Easy as 1-2-3 ....! Thanks for the assistance and excellent service!

I had an appointment to open a Business Account. I arrived 15 minutes early and they tell me they…read moretried to call at 12:30 to cancel my appointment because they don't have a banker. Why call me 1hr before my appointment? I'm sure you know you were short staffed when you opened. No Manager to speak to and banker who I had an appointment with never came out to apologize and stayed at the teller window. How unprofessional!

Paarth was amazing! His customer service was awesome. He was fast, friendly, and efficient…read more This is by far my favorite arrowhead location Thank you again, Paarth!

Great bank horrible branch waited for 45min and only two people ahead needs new management asapread more

I love coming into this branch! My credit union is about an 1.5 hrs. Away and this is the closest…read moresister bank that I do my banking when I cannot go to my credit union. Every visit that I have made into this branch the associates have all been helpful and friendly. Please go and visit this branch for your banking needs.

Very low on staff on weekends Only one a line 6 people in…read moreline While there is another lady in her office Making personal phone calls ..

Refusal to investigate their own incompetent credit reporting has forced me to get an FCRA…read moreattorney. SchoolsFirst furnished false data to credit bureaus, declared they'd "no longer communicate" with me, then sent me documents calling my loan an "auto loan." I never had an auto loan with SchoolsFirst. I took out a $1,000 Classroom Supplies loan in 2023. Paid it off. Done, or so I thought. SchoolsFirst then reported a 30-day late payment to credit bureaus that their own internal records contradict. When I disputed it with documentation, they responded with boilerplate and declared in writing that they would "no longer communicate" with me on the matter. Here's where it gets worse: all three credit bureaus report this account completely differently from each other. One bureau is still reporting the entire account as past due, three years later, for a loan that was paid in full and closed in 2023. Same loan. Same furnisher. Three different stories. That is not a dispute. That is a data integrity failure. Then they mailed me a formal payment history letter, their own document on their letterhead, that described my Classroom Supplies loan as an "auto loan." I have never had an auto loan with SchoolsFirst. That is not a typo. That is a fabricated loan type in an official dispute response, which tells you everything about the reliability of their record-keeping.

I love this credit union staff is amazing and friendly and very helpful, I prefer this bank .read more

It's always an enjoyable experience at the Rialto branch. The staff are always very professional…read moreand personable. Michelle, Santita, Jacob and Riley are a great team!

I've had nothing but issues with this credit union since opening an account earlier this year…read more 1.) Initially I could perform Zelle transactions (and did) but then a week after my account was opened all of a sudden it stopped functioning. I was told by their customer service line that there was a 60-day period where it wasn't allowed. A manager at the branch also stated that was the case when I followed up in person. I found it odd that it would work initially but then stop functioning. As I had an account elsewhere at the time it wasn't a big deal but still something to note. After the following issues I've had I began to question the validity of the "60 day period" or whether they were blowing smoke. This 60 day window was never mentioned when opening the account and Zelle was brought up as a payment option. Admittedly this was something I had no clue to even ask as I have not experienced this issue with other banks or CUs. 2.) They printed the wrong account number on temporary checks which has caused me to have to chase down a payment with a vendor. The vendor deposited the check and the funds were withdrawn from my account but the funds were never deposited into the vendor's account. I was at least able to get a facsimile of the check withdrawal from a branch manager but have had to ask for for some sort of verification from the vendor that they did not receive the funds to provide Alta Vista proof. This is still an ongoing issue that I've been dealing with for over a month. I don't know whether my funds are sitting somewhere in the limbo of back channel bank processing or somewhere on Alta Vista's balance sheet. 3.) Both their app and their website can be very hit or miss. Their phone hotline both for branches and the general line have both had technical issues on multiple occasions when I was trying to resolve all of the issues listed on this review. I've had to physically go into a branch to get adequate assistance from the staff. 4.) The final straw was earlier tonight. While checking out for groceries I attempted to use my debit card and it failed even though I knew there were enough funds available. When I attempted to check both their website (on multiple browsers) and their app, both also failed to load my account balances. I tried a third party ATM and received the response "balance unavailable." I was near the Rialto branch after it had closed and when I swung by two other members were outside at the ATM having the same issues even accessing their balances. The technical issue appeared to have been resolved a couple of hours later but I've never in my life had an issue where I was completely unable to access my money from a banking institution. For a bank this is their primary purpose and to me absolutely unacceptable that something like this should occur. Had the transaction been for something important I would have been up s**t creek. I'm going to withdraw my balance down to the bare minimum to keep the account open for free as a backup but won't be using them going forward. Even if the staff are nice everything else has just been way too mickey mouse with this CU. If you choose to use them I hope you have a better experience than I have had.

DO NOT GO HERE IF YOU DO NOT HAVE AN APPOINTMENT!!…read more Zero stars!! I came in as a walk in because their chase customer service line said all chase banks take walk ins. They do not see people without an appointment. I waited for 30 minutes and during the time I kept being bullied by the chase banker that I needed to leave. When this whole time he's just having a conversation with his friends. I asked to speak to a supervisor and apparently they had left for the day. And the next higher up Nancy Bernal said that all her bankers are busy with their appointments. So I said their customer service line said they do walk ins and Nancy said "Yeah they don't know anything about us or how we operate" What do you mean Nancy? That's your main chase customer service phone line. Anyway don't come here. It's a waste of time.

Went in to get a debit card updated only had to wait. Five minutes. Personal banker updated…read moreeverything was extremely polite. I have no idea how this place could possibly get less than five stars.