The two gram forever vape device it lasts you forever because it doesn't work, available only at…read moreSuttera. I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn't work at all straight out of the box. Naturally, I tried charging it--still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow--apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn't receive a replacement because I didn't have enough "inhalation" remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn't work, returned it promptly, and the solution offered was a credit that doesn't even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could "try to get the oil out of it." That was a particularly helpful suggestion--I didn't realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word "try" was especially reassuring. To make matters more practical, the credit provided doesn't even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on--something I was also informed is "not their problem." Overall, it's an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Came in here a few weeks ago for the first time at this location, and second Surterra (first one on…read moreKey west). The entrance looked seedy, and not welcoming -that should have been fixed before opening if possible. It was clean inside, the guy who helped me was nice enough. We were in and out in 10 minutes, they had what I wanted in stock and prices are standard.

Appointment was easy to make which was a relief. Everyone in the office was super helpful as well…read more Overall had a great experience and the price was good compared to other areas would recommend for anyone looking.

Easy to set up appointment. Was not upfront about the cost and benefits. No advice or expectations…read morewas set. overpriced and unprofessional.

Friendly and helpful staff. AJ was knowledgeable and quite patient. Listened to my concerns about…read moretinctures and eased my mind.

The type of care here is way and beyond. The quality of vape products are excellent and their…read morerosins are my favorite. Now the way you get treated from the minute you walk in the door you feel like family. Sarah is so knowledgeable I promise you I learn something new every time I am there, she goes the extra mile and has so much patience I love that that's why this is the only place I go to unless of course I am out of town. Thanks RISE for always making my experiences here so smooth and pleasant.

Don't be a victim. This place charged me $250 for a one month prescription which the initial…read morepayment was for 7 months. I received a text to renew after one month, so I called and they picked up the phone. The young lady couldn't tell me what was going on and didn't understand why there wasn't any record of me paying for the 7 months prescription, especially after she stated it was only a free 35 day prescription which wasn't accurate. She said she will call me back. 3 days have passed and no call back. I tried reaching the office again and got no answer. I text them to call me back and she responded on text that the person who took my payment and the owner were figuring things out. How a business works this way is diabolical.This has to be a fraud especially since the business hasn't been active since 2023. This place should be investigated immediately and hope the feds or local police dept shut down this fake medical office down for scheming on people with health issues.

I just got my marijuana medical card people there is Nice Kathy was very helpful fast and…read more Very informational.

Very friendly, local small business. Kind and helpful staff, we're very patient with me while I…read moremade my selection.

Amazing customer service! The girl at the front desk was really professional, I was looking for…read moremedical marijuana and I didn't have much time, But she did offer me a better solution which was Cbd flower by Hemp Wellness. I liked that it had different cbd to thc levels and different flavors! It helped me with my joint pains I have in my knee and also gave me a relaxed feeling which gave me better tolerance to my pain and also helped my sleeping schedule. I truly recommend this store for not only helping me find a solution to my concern but as well for having good quality products!

A great place to get premium weed…read more This place is only worth it if your coming to shell out on the top shelf. The rest of the stuff sadly has disappointed me apart from a few outliers from sales and what not . Not as consistent across the board like Jungle Boys but has had most of the best weed overall and concentrates that have been in the program. (RIP old school OnePlant). Recommend: Blue Lobster Deep Space (smells like cat piss though lol) Grease Monkey 710 concentrates (Rosin pens or hash) The Kimber Wizard Trees ‍ (orange magic )

The quality control here SUCKS. 1 out of every 10 8ths you get is even remotely decent. I've wasted…read moreso much money here on flower that I don't even wanna smoke. And they are charging top shelf prices Place is a straight up scam. They don't focus on QC so you are constantly looking for something better than whatever bs you get stuck with.. the flower looks pretty and smells decent but nine times outta 10 the effects/flavor don't back it up at all. They just can't seem to get rid of the cardboard taste. I especially recommend staying away from strains like zoap, perm marker, z from this place. They are a sad reflection of the real strains. Flavor rarely translates from smell. Only decent strain I've had from them was sherbanger and that was like 6 months ago.

WoW! Not this is a sweet smoke shop! Nice. Really nice. Well managed and nicely decorated and…read moredesigned. They have everything a n wants. Sweet. Great service and worth going. Good value. Go there.

amazing service and fully stocked items. impressed with the quality of prices and no stale wraps…read more definitely a fan favorite

Thank you for being amazing! From the moment I arrived, Jojo and the doctor made me feel completely…read moreat ease. They took the time to explain everything carefully, answered all of my questions, and made sure I was comfortable throughout the entire process. I truly appreciate their kindness, professionalism, and the exceptional care they provided. Thank you both for making this such a positive experience!

Close, Clean, Cure! My 3 C's!…read more I visited this location with my husband because he was applying for his medical marijuana card in the state of Florida for the first time. Close They are located only a few miles from my house, which made it super convenient to pop over without an appointment and get in and out within about 45 minutes which was amazing to me. Clean I was really impressed by the cleanliness and decor of this establishment. Everything was nicely placed for perfect viewing. The staff sits to your right when you enter and there's a few seats to your left while you wait to see the doctor. This place is well kept. Cure If you've done your research on medical marijuana, then you know the endless benefits it has on your health mentally and physically. It's the cure for many ailments. Why wouldn't you pick MJ over big pharma in a lot of cases?! The staff is friendly and extremely knowledgeable. We got in & out within 45-1HR (1st visit including doc appt.) which was great! Plenty of parking. Check them out!