NIGHTMARE MOVING EXPERIENCE: DO NOT HIRE THIS COMPANY. In Over 40 Years Of Living, I Have Never Experienced Such Terrible Customer Dis-Service. I hired 'This Is How We Move It LLC' to move my stuff from my old apartment to my new apartment which is an hour's drive from the old one. My original schedule was for them to arrive between 1000 and 1100 hours but the manager, Kat, changed that to between 1400 and 1600 hours; I said fine. On the day of the move the movers did not arrive until 1928 hours. As the driver entered and introduced himself, I could help but say 'wow you guys are late'. Those words turned out to be significant as the night unfolded. As soon as the driver and his partner got to the new apartment, he flipped completely. He got out of the truck and said I would be charged additional fees, and that I had been treating him badly since he arrived. I asked how I treated him badly and he said I told him he was late. I was ...SHOCKED. I asked if as a customer, I didn't have the right to be upset about their being late. Then he started cussing me out, calling me dickhead, mfer, and telling me I had no choice but to pay for his time as long as it took him, or he would leave with my stuff. That last part, he kept reiterating over and over, that he would leave with my stuff. He then said he was annoyed and because of that, he was taking a 15-minute break which I would pay for. He then tried to instigate his partner to do the same but that guy refused. I asked his manager about this and she said I would have to pay it - even though this was not on the contract. It seemed like they were both co-operating to fleece me. It did seem like once he saw the new place I was moving into, he thought 'this guy can afford this place, he can certainly afford to pay more'; hence him starting a disagreement over nothing so he could so he could justify a reason for him to be nasty and confrontational. He kept saying over and over that he would take my stiff away. At some point, while unwrapping one of the items, he flung the wrapping blanket just so that it hit me. He was spoiling for a fight so he could have an excuse to take my stuff away, so they could charge me for storage and redelivery. Instead, I texted his 'manager' Kat about his conduct. To my surprise, this woman was defending the driver while minimizing my complaints. She actually told me that I had to pay for his break even though that was not in our contract, nor was the additional $248 both of them told me I would be billed. I called the cops, and this guy all the while kept reiterating that he would take my stuff away. The cops eventually left after telling me to call them again if things escalated. The manager sent me an additional invoice for $700 before they would continue unloading and charged my cards. My stuff was basically held to ransom so of course I had to pay. Afterwards, I told his manager I would sue their company for harassment if he continued threatening to take my stuff away and cussing me out in my own home. After that he tried to be friendly and gave some psudo-smiles; I wasn't interested. After dealing with his shenanigans for about 4 hours, as they were about to leave, I saw they did not re-assemble my items like they were supposed. I asked about it and this guy had the nerve to tell me to ask him nicely. He told me he would be doing me a favor by assembling it! Y'all, can you imagine someone telling you, a paying customer, that? And because I was recording, he was attempting to gaslight me and pretend he had never been a problem that night. MY TAKE AWAY: This company is desperate to fleece you for as much as they can. That driver is someone who has nothing to lose. People like that can do anything and run away! He was certainly eager to take my stuff away, and I wonder why. Consider the ramifications of inviting such a person into your home if you hire this company - someone who is so criminally inclined as to verbally assault and harass their paying customer. I am sure this is an experience I would have loved to miss. read more

WORST company Ever!!! Came to our home stating F-bombs in front of my kids because they were short staffed. This is after they were over 4 hours late for the delivery. They left with our product after 5 min of being at our home. DO NOT USE THIS HORRIBLE DESPICABLE SO CALLED COMPANY if I could give lower review, I would. read more

I had a great experience with keeping it moving. Jared and Tim were so friendly, respectful and helpful. I was able to get almost all of my apartment moved in just a few hours. My stuff was taken care of and they even offered to help set some of my stuff up for me. I looked at other companies and pricing was so high because I was required to use their truck. We were able to provide our own trailer and the guys came in to fill up the trailer super quick. I highly recommend Keeping it Moving. read more

Our home builder gave us a closing date, and we notified our apartment to end our lease 30 days later. Our closing date was delayed, so we had just over a week to move out of our apartment. We didn't have time to pack everything. Toby and his team were there to help. They packed our remaining stuff, they moved all our stuff. There was a misunderstanding when building the quote about how much we had in storage, but they stuck around late to complete the job. Great job, thank you. read more

Jarred and his team at Keeping It Moving do fantastic work! I have used Keeping It Moving for both my business and my personal moves and highly recommend them. They take an extremely professional approach to the entire move, including properly wrapping furniture to keep it safe during the move. The do local moves, interstate moves, and are even willing to simply move items from on room to the other (or in today's COVID environment, they can move items from the driveway into the house that furniture companies are only willing to deliver to the driveway.) They may not be the cheapest, but they are by far the best! read more

We needed our antique upright piano moved during a flooring/carpeting remodel. I called 5 moving companies that boasted their businesses. Not one returned my messages. This is How We Move It was the ONLY one who answered the phone. I was impressed by the professionalism of how they made the arrangements and the contract they created outlining how they would execute the move. I was not present when the first pair came to move the piano (on time as promised) my husband said they were great. But I was there when Andrew and Kyle showed up (on time as promised). THEY WERE MEMORABLE!! Professional, kind, efficient, thorough. And Andrew with his great personality, was able to assure my husband (not an easy feat) that they would execute the move of the piano to the new position without damaging the new carpet . This was the first 600 lb piano that Kyle was moving. Andrew guided him thru the process, with great patience and smiles. Kyle was so very pleasant and friendly. Both hard working and just absolutely GREAT!!! This pair are a great reflection of a company of great INTEGRITY!!! read more

Do not do jobs or hire these morons. Waited over an hour for them, no call, nothing. Waiting, waiting. Guess theyre not coming to move me? Still waiting here, oh look, over an hour late and finally showed up. With attitudes. read more

awful experience! We were quoted a 4-6 hour job and it took them more than 9 hours. supposed to have 4 movers and only had 3 most of the day until a 4th showed up towards the end. thankfully they discounted the rate slightly due to this. we had multiple things damaged including our walls when they were throwing around our kitchen table parts. dirty handprints on our freshly painted walls of our new home. damage to dining chairs, coffee table, recliner, credenza. I reached out to the company about this and all we got was a repair guy over at the house to cover up the damaged items with a furniture marker and some dry wall spackle. Torn recliner not repaired on their dime. mattresses not put in bags but folded up and essentially ruined that I had to clean. No protection to my carpet and dirty shoes trampled on it. They didn't have enough room in the truck for our grills so used my husbands truck bed and scratched it all up. I reached out multiple times after I was not satisfied with what was offered to fix my broken items and just heard crickets. I would never recommend this company unless you want broken dirty stuff with zero compensation for what they break with half assed cover up. read more

Keeping it Moving was scheduled to move me on a Saturday morning. That morning they called to delay the move by 4 hours, but offered two extra men for no additional cost. This would've put my move at 11:00. I then received a call that their crew was going to be late again. I requested a discount and was told I could discuss that with the crew. At 1:00, when I still hadn't seen anyone I started calling their number. I called approximately 8 times between Saturday and Monday. No one would answer my calls! At this point I seriously just wanted my money back. Yes! I was upset but that doesn't really matter. What matters is they had my money. It took three weeks and going to their house for me to get a refund. By the way, I'm disabled. I had help lined up the next day for the extra stuff the movers wouldn't have moved. Because I had to hire a different company, I had to move everything myself and a two day move took me fifteen days. Moving Day saved my butt! They're a much better company! read more

I have gone through HELL with my moving situation from California to Colorado. I moved into an awful situation and had to be temp housed elsewhere while my apartment was fixed. When it came time to move back into my fixed unit I was beaten down and beyond stressed and a third move in less than two months was daunting. Then Jared and his team came to the rescue. Jared came out and evaluated my needs and actually gave me a quote that was fair, reasonable and ACCURATE! He took the time to reassure me that his company had my back. I packed almost nothing before moving day came because I plain didn't have time. Jared and his crew showed up and had my three bedroom apartment packed in THREE hours! They helped me when I threw a little curve ball at them and made the move so much easier than the two that came before it! I already know who I will be calling when I have to move again next year!! read more

Had an emergency situation and had to vacate my residence in less than 72 hours!!!! I'm certainly thankful for keeping it moving. The staff was understanding of my situation and came in respectfully and handled business professionally. I highly recommend the company and appreciate the fair pricing as well. read more

The move from hell !!! We got a verbal estimate to move my household goods from "Keep it Moving, LLC. out of Colorado Springs". They estimated 6 hours to move all of our furniture and boxes. I figured that we could probably get it done in 4 hours and have less chaos on moving day if I move all of my boxes ahead of time. So we only had to move the furniture, about 15 boxes, and a few suitcases. The move was scheduled for June 1st, 2019. I received a call that all of their trucks were being repaired and they would not be able to move my household goods until June 2nd, 2019. They sent one guy who was professional, one who was mediocre, one 14-year-old boy, and a woman who was pissed off that she had to work a big move and was swearing and cussing all day because of it. She sat in the truck most of the time. About 2 hours into the move they had to get more packing supplies. They were gone for more than 2 hours. The whole move took almost 12 hours!!!!! They moved around slow, unorganized and unfocused, and didn't load the truck right so we had to do two trips. When they arrived at my house after the second trip they refused to offload until I send payment. I got into an argument with the owner who yelled at me on the phone and accused me of not wanting to pay for their services. He threatened to keep my furniture and charge me for overnight storage until I pay the full bill. I was finally able to talk him down. I was charged for 6 hours which was still too much considering that I already paid someone $300 beforehand to move most of my boxes. The move was exhausting and ruined a full day. I sent pictures of the damages to the representative of the company. I have been calling and calling to get someone to come out to assess the damage. After waiting for almost 6 weeks they still have not sent anyone. When I called today I was accused of going through my house trying to find broken items to have the moving company reimburse me for them. The owner said that the picture I sent for a broad scratch on my banister is paint. Would be easy to settle if they would send someone to look at it. I wasn't listened to, talked over, and finally had to raise my voice. Then I was threatened with legal action to charge me additional hours for the move. The reason I hired a moving company in the first place was to make sure that damages occurring during the move would be insured. "Keep Moving, LLC." has the DORA Logo displayed on their webpage. I contacted "DORA" (Department of Regulatory Agency) to check on their license. They had nothing on record. " This was truly the move from hell. This company is unprofessional and is scamming people. Their business license (if they have one) should be revoked!!! Stay away from this moving company! read more

If I could give them no stars I would. Absolutely unprofessional!!!! I booked my appointment for 12 no call no show. Called them at 1230 the lady said she was going to call the movers and see where they were at and have them call me. They never called 1245 I called again 5 times no answer left a message then kept calling and finally got ahold of someone he said he would call them blah blah same ol mess. Anyways some guy calls me with some BS story, then goes to say they will be there at 3. Mind you I rented a truck and everything and they were suppose to be there at 12. 230 I call no answer 245 call again no answer. Clearly they were never going to come in the first place. Left a message after 3 like don't even bother!!!! A mess would never recommend them!!!! read more

I had a very bad experience with this company. There was a ton of confusion from the office people. Communication was a major issue. They could not figure out exactly what I was trying to do so they did not give the movers adequate info. They do not own their own truck. They rent from Uhaul. They were late. They did not have a big enough truck and they did not wrap my furniture. Every single piece of my furniture had dings, tears and scrapes. The repairs that they did were very amateur and do NOT look good. They got stuck on my road (not entirely their fault) but it took 3 days and numerous phone calls to get the truck out of there. I actually had to get help with a loader to pull me out. I had to drive it as they were not responding. My new neighbors were very unhappy with me. Two of the men were very hard workers and polite. They picked up a third one who was high and very lazy. He was throwing water bottles and cigarette butts out the window in a forest area. Again pissing off my new neighbors. read more

I would use extreme caution when working with this company. They damaged several items of ours during the move. Including damage to our front door (which I later fixed and re-painted), scratched our piano (again something I was willing to overlook) and finally not only did they damage an 7' antique mirror, but then left the piece wrapped up so we didn't see the damage until they were long gone, and were unable to find the pieces that were broken off. When confronted the owner seemed very concerned and even offered to pay for the damages of the mirror and we settled on a price (I have the text and am happy to supply a screen shot) I finally called him to ask where our damage refund was weeks later and the owner told me not to worry they are insured and licensed and he was just waiting for an insurance check since he had filed a claim since the damage was a little more than his deductible would be and that it was easier to file a claim--and once he had that check from insurance he would send it our way. He actually called an hour later that Monday night to tell me that like magic he had just gotten the check from insurance and that he would put the check in the mail tomorrow. He even offered to deliver the check to me, in which I replied that was not neccessary and would be just fine to just mail the check for damages to us. Well that was almost two weeks ago and still no check. When I called him yesterday and today he will not answer his phones and when he finally did text back he is now saying he owes us nothing and that we need to stop threatening him and his company. They did not pack the mirror so it is not there issue, but they did in fact pack the mirror and moved it, and also agreed to pay for the damages at one point. Truth is not a threat my friend and hope this helps stop another from being taken for a ride. read more