I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.

I live in a property managed by Nedde real estate. They are one of the best apartment management…read morecompanies I've ever lived under. They are extremely communicative-they answer emails almost instantaneously. They have also been very good about getting things fixed when they break. I've never left a review for an apartment before, but they really are very great.

*let me preface this by saying I didn't purchase a vehicle from Paya's but the service was…read moreexcellent and want to share! I visited the Colchester rd as my first stop in looking to test drive cars. While this location didn't have any cars I was interested in, the woman sent me over to their other location off Williston rd. As soon as I arrive, I see all of the cars we had talked about lined up and ready for me to test drive. This service is fast! I wondered about a new car they had brought in about what made it a rebuild, after I test drove some cars. The next day, I receive a call from the owner himself explaining everything that happens to their cars. Super transparent!

Well too start off I have to say I'm a big enough man to admit when I'm wrong I thought the tires…read morejust had no tread left at all did bring it too a local mechanic they only popped outside for second and looked I'm a car guy also a Subaru guy I know that the car came with OEM summer tires I forgot that Subaru uses low profile summers on the WRX so the tires actually have it I had to guess probably 90 percent tread left also if you are still here reading I had a tire going low and idk if it got it pick up being moved from location or if I picked it up somewhere but I have to say Carrie paya is a extremely nice honest woman that knows her stuff she mentioned low profile and was instantly in my head like oh no I messed up she then showed me on the tread gauge all the areas I watched it and they also fixed my tire at no cost after writting a bad review also the reason I'm updating it among other things but to actually have the owner step in take a look that means a lot to me that shows they care and I did purchase the car from Sam up at the Williston one and mistakes do happen I did say I was approved for a certain term I guess she applied for 6 which is standard for rebuilt titles so it happens I got it fixed easy she was very nice very professional and helpful and I guess to end this off on a quick note I apologize I was wrong and I just wanna give a shout too Sam for doing all the work and selling me the vehicle and making it smooth and I would also like to thank the owner herself Carrie paya for actually taking my concern seriously and personally meeting me at the service center to have it looked at and also check it yourself I have never in my 31 years seen a owner do that and thank you for fixing the tire at no cost to me I would highly recommend payas auto sales to anyone that was truly caring and making sure a customer was happy and if I'm ever looking for another car I'll definitely go back

I called the outfit in that one of my Dyson cleaners was clogged with something I picked up and as…read morea result suddenly stopped reclining. The other Dyson needed genersal service. It was not gliding properly. I called the business and was told that the first Dyson needs to be thrown away and the second- well, they do not do service "cleaning". Mind you, I had my Dysons for years and routinely take them apart to wash and clean the filters and bins regularly. I just do not have Dyson tools to take the clogged one apart, etc. The gentleman was rude and unpleasant and I was told that he will not help under any circumstances! If it were possible I would give them zero stars.

Avoid this place at all costs; they engage in dishonest business practices…read more My daughter brought her vacuum cleaner in for an estimate, and was charged a $10 "evaluation fee". She was told they would call with an estimate once they'd taken a look at it and figured out what was wrong with it. The next day she received a voicemail saying, "Hello, this is Vacuum City. We're calling because we know you wanted an estimate which is $56.70. The price is SO LOW we know you won't say "No", so we went ahead and fixed it. You can pick it up any time." Needless to say my daughter was a bit taken aback by this, and she questioned them about the behavior. When she did, the owner of the establishment became extremely rude, shouted at her, used profanity towards her, ripped out the parts he'd installed in the vacuum, then threw it at her. If I could post the voicemail to provide some validation I would. Needless to say I could not warn Yelpers more strongly to stay away from this place. Yelp doesn't allow zero stars, or that's what the rating would be for Vacuum City.

Amazing little VT mechanic shop. Ron is always great to deal with. Chantal at the front counter is…read morealways super helpful! GO Local!

Ron's garage changed my oil, but did not insert the o-ring that comes with the filter I provided…read more This blew oil all over the serpentine belt. I changed the filter myself, but went back to them, explained the situation and requested they change the oil-soaked belt belt. They could not accommodate me for several days, despite their mistake. As I drove less than a mile to another garage, the serpentine belt broke, wrapped around the shaft, got sucked through the the front seal, filled the engine with rubber, and destroyed the engine. $7,000 for a rebuild; $10,000 for a new one. Car totaled with two payments left. Thanks Ron Bushey auto!

Did a terrific job relining my chimney and helped me with a damper replacement part needed 5 years…read moreafter they performed the work! Sarah and her colleagues go above and beyond to satisfy their customers. Scott

Had a new chimney cap / damper installed replacing the old damper. The fireplace is now unusable…read moredue to smoke drafting down the 2nd flue for the furnace/hot water tank. Never had this issue before and I attribute it to the installation where they removed part of the tile for the fireplace flue. They have offered no real solution. Certainly was a waste of money,

The team that installed our new furnace were speedy and professional…read more I needed assistance at 9pm, for a small glitch... Kyle the Technician came immediately over and fixed the issue under a minute. He was extremely helpful and explained everything with detail. I was extremely surprised how fast Whale responded to my call and how quickly Kyle arrived. I highly recommend Whale... they're a role model for how all companies should treat their customers.

Tech that came out was great, very friendly and knowledgeable…read more The folks who put their pricing together are absolute scam artists- do not take on their service without shopping around. Quoted $8900 for oil tank replacement. 3 other companies quoted $3300-$4000. Charged $90 to come out to quote (stated it would go towards the service) - never expected that high of a quote! How does this place stay in business outside of taking advantage of folks who don't know better!

Their kind and helpful advice completely solved my carpet problem. Not only was their help free of…read morecharge, but I hadn't even purchased it from them in the first place. Who could ask for more?

Jennifer at Flooring America gave us tremendous service when we came into the store with an unusual…read morerequest. We went to Flooring America to compare the products they have with pictures of flooring we need to choose for installation in a condo in Pennsylvania. Because of Covid-19 we cannot look at the actual product to be used in PA. The hope was to find a close match to photos from PA and then send someone to compare the two products in PA. Jennifer didn't hesitate to help us choose a product (actually two) and sent us along with recommendations. Great customer service; with no hope of making a local sale! Thanks, Jennifer!