I am not surprised to see all or nothing reviews. I too was pleased with the company and the videographer - until I saw the video. First off, I've never heard of a wedding video that DID NOT INCLUDE THE ENTRANCE OF THE MAID OF HONOR, THE MATRON OF HONOR, OR THE BRIDE HERSELF! Yep, you heard that correctly. I got married in a forest. It was a beautifully choreographed ceremony in a redwood grove. It may have been slightly more complicated than the standard church wedding, but I made every effort to avoid any geographical confusion. I went over the plan with the videographer, so he knew where the entrances were being made and when. He also got a walk through hours before the ceremony, so if there were to be a problem, there was plenty of time to let me know about it. Darren was well informed of the plan, there's really no excuse for missing those 3 entrances. He was simply not paying attention. He managed to capture my parents entrance as well as my dog's entrance (she was my flower girl), both made from where I was entering from. Then for whatever reason, he then put the camera on sticks, and pointed it toward where the wedding party was congregated after entering, and watched them watch the IMPORTANT ENTRANCES, as the camera should have been doing. So instead of filming the maid and matron of honor's walk, we have footage of my dad trying to get my dog to sit, and my best friend trying to wrangle my parents and in-laws to stand in the right place. Great footage of her stage managing. (I should have given her the camera). At least he had the decency to pivot the camera toward my husband as he entered, but then he kept it on him and ignored my entrance entirely. After watching the video, I emailed the company because I was hysterically crying, and too livid to speak. Very quickly thereafter, I got a call from the videographer himself, named Darren, WHO GOT ANGRY AT ME FOR NOT LIKING THE JOB HE DID. Talk about adding insult to injury! He said his "feelings were hurt" because he takes such pride in his work. Hey Darren - wedding videography 101 - point the camera at the bride. He continued to argue with me and said he "couldn't get my entrance" from where the camera was. Yet all 40 guest's eyeballs were able to see from that vantage point, AND he managed to get 2 other entrances from the same place. The still photographers also managed to capture it. (They were absolutely amazing - different company). I was also very specific about the music, which they included, but I said I wanted it timed the same way it was at the wedding, because the entrances were choreographed. Instead they did what they wanted instead of what I wanted, and the music was off, despite having the rough footage as a reference. But that is a moot point with the much bigger issue of the important entrances missed. Did I really need to hire an additional camera for a wedding with only 40 people in attendance? Darren even mentioned in a phone conversation before the wedding that he was familiar with the property! The owners did call me themselves to apologize for Darren's inappropriate behavior on the phone, and sent me the rough footage for free. That was the least that they could do, and the most that they did. I much prefer the rough footage to their edit, but consider me a customer that's beyond unsatisfied. I am devastated by all that was missed. Since not missing moments are the biggest concern in deciding on a videographer, and I'm not the only one this happened to, I recommend you take your hard earned money elsewhere. read more

Wow, I'm really surprised to see any negative postings for Thomas Hughes Films. Our wedding was in June 2008, and although we live in NYC and planned our California wedding remotely, we experienced great customer service, prompt responsiveness, and a quality product at a great price. Thomas Hughes Films came highly recommended from several sources in Northern California, and they did not disappoint. The videographer arrived right on time, and asked us if we had any special requests or if we wanted him to focus on certain things rather than the typical wedding highlights. Our wedding was done in three parts, an outdoor ceremony in a garden, dinner in another outdoor area, then dancing and cake in an indoor area. Even with three separate areas, the videographer was able to capture all key moments, and some great stuff we wouldn't have experienced without his eye! The final product was such a treat to watch, and it is such a great representation of the fabulous day we had. The music from the wedding was incorporated into the video perfectly, and they took the liberty of adding some extra fun music to the rest of the video. Thank you, Thomas Hughes Films, for allowing us to relive our special day whenever we want to. read more

I initially liked Thomas Hughes Videos because their packages were reasonably priced and was impressed with their celebrity clientele (which they will shamelessly use in advertising). My husband liked them because he bonded with our videographer over some alma mater pride and was impressed with his participation in the wedding of Yankees first baseman Jason Giambi...it's one of those things that I will never understand. They were willing to meet with us after-hours, which saved our daytime jobs to pay for their services, so that was nice. Glenn, our videographer, was cool; he was unintrusive and still got some great footage on the day of the wedding. We were really pleased with our final product, but it may be due to the fact that we paid for 2 cameras and extra editing. So why 2 stars, you ask? The customer service after the wedding was terrible. First of all, they promised the video would be ready in 4 months after the wedding, but we received it 8 months after the wedding. We contacted them about every 2 weeks to see the status of our video, but they either never got back to us or they said that it's almost ready. We were in contact with a woman named Holly (name changed per former employee's request), but when she did not respond to us for a month, we called and found out that she no longer worked there. Then a woman named Heather took over our file, but she was worse than Holly. Though Holly would not respond back to us for weeks, Heather would say that she will call you back at a certain time but does not; this occurred every single time we called her. Once she even "promised" to call us back, but simply did not. Another time, she told us that our video was finally done (hooray!), but when we called later to speak with another manager, we were informed that our video was definitely not done (boo!). After battling months for our video, we requested a compensation for the huge delay in receiving our video. They offered to give us 2 extra free copies of the video, but as we all know, it costs nothing to burn extra copies. We requested a discount, and was told that we had to talk to Thomas Hughes himself. We left several messages to speak to him directly, but were always told he was busy...yes, busy ignoring us. Fortunately, I found Thomas Hughes' cell phone number from a previous meeting and called him myself. He was polite about the situation, but stated that he had to speak with his wife about the compensation. Eventually, he refunded us 10%, which was minimal compared to what we had to go through. The compensation was then refunded to a wrong credit card, and we had to ask them to make the correction. Although we liked our video and would treasure it for years to come, we would not recommend them as a wedding videographer. If you are a celebrity, they will treat you better, definitely if you are a Yankees player. Not sure about the Red Sox though. 1 star off: Holly 1 star off: Heather 1 star extra: Glenn 1 star off: the video took twice as long to complete 1 star off: our compensation was refunded to the wrong credit card read more

Quite unhappy with the final product/video of our wedding from Thomas Hughes, and warn others out there... They provided us with a short and a long version of the wedding video, and in both cases the mother of the bride and the father of the groom are not in the videos! The only time the mother of the bride is seen is when being walked down the aisle as with the bridesmaids. Father of the groom is no where. Who produces a wedding video and doesn't include key family members!? WTF. Pretty disappointing, and shocking that a professional videographer would make a point to understand who the immediate family is and capture them on film... read more

We hired Thomas Hugues to shoot our wedding in August at Healdsburg Country Gardens. We just received both our full length and highlight video and are amazed. It really brings back all the most amazing feelings and memories. The creativity, the colors, the details, the candids, were all captured! Alex is the best. His work is phenomenal, but beyond that he is so pleasant to work with. He do not interfere, actually there were so many moment I forgot we were being filmed. We know we are going to love them. Thank you Alex and team for working extra hard to make our memories last forever! Edit Remove read more

We chose to let them go before our wedding after we gave them a deposit because we had a bad experience working with one of their representatives. Every time I spoke with her she gave me a different story about what was included in our package - It was extremely frustrating. Be sure you're clear on the terms before you move forward. It was a stressful part of the planning process to switch videographers a few months before the wedding. I cannot speak to the quality of their final product but the reason we hired them was because we liked the work showcased on the website and a few of our friends were happy with their results. They did refund our deposit a few months after our wedding planner stepped in to help resolve it. read more

Even despite the negative reviews on here (which their sales manager Danielle said I should "take with a grain of salt") I considered booking Thomas Hughes Films to video my wedding. This company is incredibly PUSHY! I've read other reviews that complained about their customer service.. man! She called me at least twice a day and sent me 3 emails a day to try and lock me into their services. It was $1950 for 7 hours of coverage (not in HD) and to receive their promo of the complimentary highlight reel we needed to be at $2,000. She called me in the morning and told me I had until the end of the day to book them (with the upgrade fee of $295 to HD to qualify for their promo) or I would not be able to receive the promo. Come on. Next call, another couple is interested but they are saving it for me. Several calls later and my fiance and I told them to give our date to the next couple. I don't want to feel bullied into using anyones expensive (although very competitively priced) services. Since I, obviously, didn't go with them I can say nothing about the quality of their finished products. I can say that wedding planning is stressful enough that it made no sense to add more stress to my life by booking with Danielle and this company. read more

My husband and I just watched our video for the first time in a while, and we love it more every time we watch it. They did such a beautiful job of shooting and editing and were an absolute pleasure to work with. The picture quality is great, they captured all the right moments and I love the music they selected. Also, on they day of the event, I don't even really remember the videographer being there. They were so professional and easy to work with. I highly recommend Thomas Hughes Films to any bride to be. It was one of the best things we spent our money on on that very important day! Thank you for a beautiful keepsake that we will have forever! read more

I will start by saying that the only thing that saved this from being a one star review was the lengths that the owner Thomas Hughes went to correct two major mistakes in our wedding video. After getting the raw footage of our ceremony, my husband and I were shocked that the videographer missed my entrance with my father and focused in on the wrong door alltogether. Then, the best man's head blocked the shot for most of our vows and there was no attempt to reposition the camera. I wrote to Thomas expressing my dissatisfaction, and not only did he refund a portion of my payment, but he also contacted our photographer to obtain photos of some of this missed shots and created a beautiful 10 minute highlight film at no charge to us. I was very impressed with his commitment to fixing our video. Despite the fact that we had some headaches trying to communicate ahead of time with our videographer, the end result is something that now we are happy with. read more

DO NOT USE THESE GUYS! If you take one thing away from this review, please let it be that. I would give them zero stars if I could. We got married in November and were told it would take 6 months to get out video. Seems long, but whatever. In May, after 6 months, we don't hear anything so we email Ryan at Thomas Hughes Films: nothing. We email a few more times before we have our planner reach out. He gets back to her and then tells us the video is taking a bit longer than expected. Then crickets. Finally, I end up tracking down this guy's cell phone number through contacts on his website. His voicemail is full (no surprise there). We emailed, we called, we texted and after another 3 months we got our video. It sucked. Crappy quality and b-league editing making it look like it was filmed on a flip phone. It was a nice documentation of the day though. Oh, and it was $2K. I don't know if Ryan/ Thomas Hughes film got into trouble, into drugs, or what but regardless save yourself the headache and go elsewhere. It's not eve clear if he works for, owns, or is a sub contractor of Thomas Hughes films. In any case, steer clear. For anyone who is having trouble getting in contact with Ryan Gucayane at Thomas Hughes Films, his contact info is below: - pkgd.ryan@gmail.com - PO Box 2091, Monrovia, CA 91017 - (626) 506-1997 read more

TIP FOR BRIDES: Chose Thomas Hughes Films to capture the most important day of your life, you will be so glad you did! We just received our wedding DVD and to say I'm OBSESSED with it is an understatement. I think I've watched it at least a dozen timed so far! It is pure perfection from the song choice, to editing, to truly capturing every special moment of our incredible day, I LOVE it! Our videographer was incredibly professional and unobtrusive. I am so grateful that we chose to have Thomas Hughes Film capture our special day. The wedding day is such a whirlwind of emotions and everything seems to fly by so quickly that I could barely remember it all. As soon as my husband and I popped in the DVD, it all came back to us and we love reliving that amazing day. I will be forever grateful that we have such an awesome way to relive our wedding. read more

We just received our wedding video from Thomas Hughes and we absolutely love it! We couldn't have asked for a better final product. From start to finish they were so easy to work with, and that is a HUGE blessing for a stressed out bride and groom. It was really effortless working with them, and that was very much appreciated. We barely knew the videographers were there (which is exactly what we wanted) yet somehow they managed to capture all of the highlights of the day -- some of which we missed on the day of since it went by so fast (which is why we decided to hire a videographer!). We highly recommend Thomas Hughes -- they're reasonably-priced, professional, reliable, and just amazing to work with. There are so many (overpriced) options out there...just skip them and go with Thomas Hughes. You'll end up with a terrific memento of your big day... read more

I did a lot of research for wedding videographer before hiring Thomas Hughes for our wedding. Having a wedding video was important to me but I didn't want to blow our wedding budget. They have different packages and pricing for different budgets. All of my communication was through emails or phone call with Alex. He was great, quick to get back to me with different questions or worries. They covered both ceremony and reception which would give us aprox. 60 minutes edited video plus one 10 minutes cd that would cover all the highlights of the wedding! They were on time on our big day......our videographer was very calm and didn't seem to be in the way of photographer /guests during the entire evening although we had the camera's flashlight in our eyes. Our wedding was in august and we received both highlighted and the long version video on march 7th. the main video was about 2 hours and the highlighted one was about 16 minutes:) My husband didn't care much for having a wedding video but now after watching it, he is glad we have one. We enjoyed watching both video's.We shared the full length video with my husband's family on our usual family gatherings! THey will do a great job if you are looking for a wedding videographer:) read more

In short: Yes, Fantastic, Loved Their Work! Thomas Hughes shot the video for our wedding this past March and both my husband and I are thrilled with the results! The videographers were Alex and Lisa and they did an AMAZING job! Thinking back on the day, I hardly remember seeing them around but the shots they got are incredible. They captured everything and didn't miss a single detail! They are very skilled at what they do! The videography is so good, you don't really realize you are watching a movie, more like you are there. We received a full length and highlight video, both are fantastic! The editor was Amanda and I am thrilled with her song choice, editing style etc. It doesn't get more professional than this! I've seen a lot of other wedding videos and they just don't compare to the work this company does! Below is a link to our highlight: http://vimeo.com/42991260 read more

We had a wonderful experience with Thomas Hughes Films! I loved their style when I was looking for a videographer and so my husband and I used them for our June 2010 wedding. Sam, our videographer, was AWESOME! He worked wonderfully with our photographer who commented that it has been a while since he has worked with a videographer who was so skilled at getting good shots without being in everyones face. I cannot wait to see our video! read more

Review: Part I (everything but the actual video) We hired Thomas Hughes to capture our wedding. I worked closely with Alex (the GM) from the onset in developing a package that fit our budget. He was very friendly, and attentive, and was also very accommodating (withing being pushy). The day-of, Alex (who ended up being our primary shooter) and Lisa (the 2nd shooter) were there on-time as promised. I didn't notice the were around throughout the day (perfect). Towards the end, when our reception events were slightly delayed (as expected), as Alex was very flexible in adjusting the end time (without overcharging) so we could get all the important events captured. The only reason I haven't given them the 5th star, is I won't actually see the results of their efforts for a least a few months. I will add a subsequent review as soon as I get our final deliverable in hand (which I am confident will warrant a 5-star review). read more

Excellent customer service, amazing videographer and the video was incredible. Silvin, the videographer, was such a pleasure to have at the wedding. My mom even asked if he was there for the reception since he was so good at staying incognito! Here is the review I wrote to the manager; Alex We just watched the video and were both crying and laughing. :-) Thank you to Silvin for capturing the best day of our lives! And thank you for coordinating it all! Elena HIGHLY recommend them! read more

We hired Thomas Hughes to video our wedding, and they did an amazing job! We had Alex and his wife - they were both super nice and seemed to be everywhere at all times. They did such a great job capturing the various parts of our wedding, including excerpts from vows and speeches, our first dance, the cake cutting, dancing, etc. All put to songs we'd suggested and love hearing over and over again. It does take some time (about 6 months) to get your video back, but I can only imagine how long it must take them to sift through all the footage and pick out highlights, edit, pair it to music, etc., and I wouldn't have wanted them to rush. We were happy to wait for such an amazing end product, and it made it even more fun to watch several months later! They emailed us links to a 3/4-minute teaser video and a 12-minute highlights video that we could share with our friends, which was perfect. The full-length DVD is coming in the mail, and we're going to have a viewing party with my parents (over champagne, of course) to really be able to relive our amazing wedding day! I would highly recommend hiring a videographer and especially Thomas Hughes for your wedding day. It's probably not something I would have even thought of if my parents hadn't insisted based on recommendations from their friends; but it is really worth doing. Still photographs are awesome too, but they can only capture so much -- there were moments we saw in the videos that we hadn't even remembered, since the day was such a blur. It's not cheap, but you won't regret it -- it was worth every penny to have this memento for the rest of our lives! read more

We just received our video and are extremely happy with it! They did a fantastic job. The videographers were really cool people when we talked to them. But when they needed to do their job, we didn't even know they were there! And the editing was awesome - all the great moments were captured. Some parts made me cry - the music choices were fabulous. Also, the customer service was great - very nice and helpful! This company was very easy to work with - no problems at all. Our video was finished and sent to us in a reasonable amount of time. I had a lot of confidence in them and they did a great job. We are glad we chose this company for our special day! read more

I had heard good things about this company and we were not disappointed. The videographer was personable and managed to capture the mood of our day without being obtrusive. In fact, if we didn't have our wedding videotaped, we would have no record of most of the guests there as the still photographer we hired only focused on the wedding party. He arrived well in time to tape my bridemaids and me getting ready, the venue and all the beautiful decorations. Then he taped people arriving and the dinner we served. My husband and I were miced so the ceremony could all be heard and finally the reception was captured which was so great since we missed most of it. We continue to watch and enjoy this DVD and will for years to come. Thank you Thomas Hughes Films. B.L. read more

Great experience and so enjoy our daughters wedding video. Would definitely use this professional organization for any of our most meaningful and cherishe events John and Katherine S. read more

We got married at the Palm Event Center in September 2016. Thomas Hughes Films is one of the preferred vendors for Palm Event Center. We had such a great experience with Thomas Hughes Films. We had our first contact with them (around September 2015) to discuss the various film packages/options. They were very helpful and did not try and upsell the services that we were looking for. We found them to be one of the most reasonably priced videographers on Palm's preferred vendor list and really enjoyed the video trailers and samples they had on their website. On the day of the wedding, there were two videographers. They were very professional - they were on-time, very knowledgeable about what they wanted the subject to do, and had a great energy. After the wedding, Thomas Hughes films reached out to us to ask us about editing notes. Things like song choices and film styles were discussed. We sent them a link of a wedding film style we liked. When we received our films (a 3 minute trailer, 15 minute highlight film, and an hour and a half full future film), we were blown away by the quality and attention to detail of the films. It far surpassed our expectations and we were really able to relive our wedding day. I can't say how much I appreciated the amount of time they spent on perfecting our films. I would highly recommend them as a videographer - not only for the quality that you'll receive, but the value. read more

When I was searching for a videographer for my wedding and I came across clips of other weddings they had done I knew I wanted to use Thomas Hughes Films. I was not disappointed when I received my video. I worked with Alex, but honestly I barely remember him being there on the day, which is exactly what you want! It was so much fun to watch our video. Both my husband and I got to see things we would not have otherwise seen and were able to be brought back to some of our favorite memories. Alex captured all the little details as well as the main parts you would want captured and he edited it all together beautifully. I highly suggest spending the money for a videographer and I highly recommend hiring Thomas Hughes Films. They deliver excellent work, beautiful memories that will last forever. read more

I meant to write a review right after the wedding without even seeing the final product because we had such a great experience with Thomas and his entire team, but have just been super busy. After getting our film 2 months earlier than promised, I had to send myself a calendar invitation to make sure I get this review out ASAP. My husband and I had no plans to get a videographer from the get-go. We were over-budget from day 3 of planning and just didn't think it was something we needed. However, we decided to up our budget after being told by pretty much all of our married friends that their one regret was not having a video of their wedding. Thomas Hughes Films was one of a handful vendors recommended by our venue, so I contacted all of them for quotes. I also looked at all the vendor websites, watched sample videos, and looked on Yelp - I did my homework! We chose Thomas Hughes Films based on how fast they responded to my emails, the quality of the films, and the the large selection of their packages. Email responses were always super fast, friendly, professional, and thorough. Every single person including Thomas himself have made us feel that they genuinely cared about our big day, and were always attentive and accommodating. My only reservation in the beginning was that we wouldn't get as much attention because they had so many clients, many with huge, lavish weddings. Not once did we feel like we were any less important throughout the entire process. Eric and Dakota were so awesome and easy to work with. They showed up right on time and just started filming. They made everyone feel at ease and comfortable so people were able to be themselves and do their thing. The raw footage (I highly recommend that you it!) was so much fun to watch as they captured so many little details of the day that my husband and I didn't get to see ourselves. They were friendly, great with communications, and worked really well with our photographers. The films! We must have watched the teaser and highlight film a dozen times the first day we got them. We had provided them with a few preferred songs, and they managed to integrate them into the videos seamlessly. The editing is incredible on all 3 films. While they contained the same footage, you don't feel like you're watching a repeat of something, only longer; it was like experiencing the event from different perspectives. The 3-min teaser told the story just as well as the 1+ hour full feature film. We had fully expected to be getting the videos around Thanksgiving. The day after our 4-month anniversary, Thomas sent me the links to the teaser and highlight films. The DVDs showed up a few days later. We often think of our wedding day and wish we could go back to that day and experience it again; Thomas made that possible. Thank you Thomas, we are forever grateful for what you and your team do! read more

Thomas Hughes Films does an AMAZING job at capturing the 'feel' and personality of a couple while really transporting you back to the magic of the wedding day. I am an actress/director, therefore VERY picky about key elements, tone, framing (shots/angles), sound, story telling and editing and they NAILED each of those elements to a T! I admit I am a tough cookie to please but they really delivered above and beyond, providing us with a keepsake we will treasure for ever! So thankful we found them to do our video!!! Also, for those interested in hearing how long it took, we were pleasantly surprised to receive our video in under 4 months (the wedding was Aug 23rd and video finished by Dec 16th)!!!! They were also very unobtrusive on the day and I barely noticed they were there which is exceptional since they captured some pretty epic shots including close ups/mediums and wides of our vows. So happy with it!! read more

We hired Thomas Hughes for our ceremony and reception at the Flood Mansion and we were thrilled with the result. Like most brides, I let my fiance screen the DJs and the videographers. He met with Alex and then I met Alex in person. At first, I was surprised at Alex's youthful appearance (that's how you know you're getting old, you're skeptical of young faces all of a sudden!), but Alex is the ultimate professional and was the videographer the day of our wedding. 1) Alex was very knowledgeable and helpful. He had shot at the Flood Mansion many times before and knew all the lighting angles, views, etc. 2) He suggested the second stationary camera for our ceremony and he was right, it made the video much more personal. 3) He was with me all day, starting with getting ready with the bridesmaids. He was unobtrusive, discreet and I barely noticed he was there. 4) He got great footage! We got a great video and a beautiful highlight film. I also want to thank the editor who worked on our video. There was some stressful moments that I'm sure Alex captured and the editor took them out and made everything appear seamless. The editor did a great job integrating our song choices and the end result was a wonderful video with NO cheesiness. We didn't want faux-graininess for that Instagram-look nor did we want overly dramatic slow head turns for dramatic effect. (Though I'm sure if you want that, they can do it!) We just wanted us and a natural narrative of how our wedding unfolded. We got exactly what we wanted! read more

Let me start by saying we absolutely LOVE our wedding video. We were amazed at everything that was captured on the video and for us being so caught up in the moment, it was like we had the opportunity to attend our own wedding. I had attended a vendor showcase for our wedding site and was told to request Glenn as our videographer and was so glad I did. He was very professional during the wedding, stayed out of the way and even remained extremely professional when the photographer was a little rude and demanding (if you ask me). The angles and shots that they captured were incredible, it really made us feel like we were reliving the day again. Certain images that our photographer didn't see he got on film, I just wish I could get photos printed from his film footage. The editing was great too. They included all the songs we requested and did fantastic job of transitioning the footage and music. We did have to wait longer than the quoted 4 months but the product was well worth the wait! read more

In July of last year, we were married, and I am still so blissed out about it all----but the least excited I am is about our wedding video. After two re-edits, it's much better, but still not exactly what I wanted. The three stars are earned mostly from the dedication and commitment of Thomas Hughes, owner, who has contacted me repeatedly and sincerely with the deep-hearted intention of making it right. It's true that I am particular--and I feel that if there is ever a time in someone's life to be so, it's around his/her wedding. But I get that it is not easy to completely fulfill the particular person's expectations. Ultimately, I don't feel that I was outlandish in my requests for certain stylistic things to be changed, or for the editing to more accurately capture the mood, tone, and personality of us and our day. But I do see that they tried, and in the second edit got it a lot closer-- and that means a lot. It's possible that most people would not be as critical as I am about our wedding video, but most of the people who we know who watch it agree that while it's fine, it doesn't quite read as us or our day--whereas my wedding photos soared above my expectations in those ways and more. I suggest giving Thomas Hughes a chance if you are not so picky-picky like me-- they do offer competitive prices for the Bay Area--but be sure to discuss in detail as exactly as possible what it is you'd like as the end result. And I can't say enough how dedicated and professional Thomas Hughes, himself, is. If there were 4-5 of him at his company, they would really rock. read more

Thomas Hughes was there to film my wedding almost ten years ago. He did a great job. That wedding didn't last but the wedding film sure did. Last year my father died and I contacted Thomas for footage of my father and our father daughter son. I knew it was from a long time ago and that it would be a hassle to pull the film from his archives. Lo and behold, not long after, Thomas mailed me a DVD of the first dance. Of course I bawled and shared it with my mother. If nothing else, having that film of my father and I dancing was more than worth having Thomas there. Thank you Thomas, I owe you so much and yet you asked for nothing for this amazing favor. Brides, is this isn't a true testament as to why you should hire Thomas or have a wedding film, then I don't know what else! Thomas is amazing and I am so grateful from the bottom of my heart. read more

Our experience with Thomas Hughes was great!! They were recommended by a family member just a couple of months prior to our wedding. From day one all representatives were responsive and excited about our big day. When we received the teaser video, I knew had in fact selected the right videographer. It was amazing and we could not wait to see the finished product. The final video was good but we requested changes to the music and wanted it in HD to make it great! Response: NO PROBLEM!! But of course I procrastinated for a whole year and just this week gave them the new music. We received the finished product today and could not be happier!!!! Thank you Thomas Hughes for capturing the most memorable moments of our wedding!!! read more

Thomas Hughes Films - July 18, 2015 SF City Hall!! - Videographers Near Me - San Francisco, California

My wife and I married 8 years ago at an estate called Villa Viscaya at La Selva Beach (near Santa Cruz). We hired Thomas Hughes Films to video it. We watched the video recently for our anniversary, with our kids! We have a boy and a girl, 6 and 3. And they loved it! They kept standing in front of the tv watching It, pointing and smiling at us. She'd put her finger on the screen and say mommy smile! Over the last couple of days they're watched it a bunch of times, which has been pretty amazing for us. We're watching something that means so much to us, but it's a lifetime ago, eight years! And our two little creations since that day are enjoying it as much as we are! I didn't want video for our wedding, I didn't get it, seemed like a needless expense. But I get it in spades now. Our photo album is amazing, but if I had to pick one I'd say this video holds more value for me. As regards Hughes, our video is as good as it gets and from what we remember they were great to work with. read more

Alex and Lisa did a fantastic job with our daughter's wedding video, and we couldn't be more pleased. They captured not only the "special moments" (from the mid-morning wedding prep through the post-dinner dancing and cake-cutting), but also the spirit/energy of the occasion. It's only in watching the video that we've realized that they also made all the right editorial choices: they "documented" every minute of the ceremony, toasts, and "first dance", and they brilliantly selected appropriate clips to portray the rest of the day. Set to music selected by our daughter, this video is just perfect. Their product included emailed links to a 3/4-minute "teaser" video and a 12-minute "highlights" video for us to share with family and friends, and several copies of a 100-minute full-length DVD. Just wonderful. When it comes to the photographing and videographing of such a milestone event, I wanted the best, and it's hard to imagine anyone doing a better job than these folks. They've enabled us to rise above our blurred memories and to savor the experience. On a personal note, Alex and Lisa were consummate professionals. They were everywhere, yet unobtrusive, and they accommodated us in every way. read more

The only reason why there is one star here is because I could not put ZERO. Let me list all the reasons why ... and might I add this is almost three years after my wedding, thought I was over it but I JUST had family who wanted to watch it and although I was embarrassed to show it ... I DID and I got all fired up and decided to YELP my frustrations with this company. Here it goes: 1) I had complete trust in this company because their incredible website and sample videos. They sounded knowledgeable in wedding videography and I THOUGHT they knew what they were doing .... let me tell you why that is UNTRUE .... they missed SOOOO many key moments in our wedding day ... moments where MOST professional videographers would KNOW to capture .... they did not tape the wedding site so my children will never see the beautiful church I got married in .... they didn't take us arriving at the church ... they missed the groomsmen getting ready but were able to capture a SPLIT second when our photographer was taking pictures .... they have random objects obstructing the camera .... and there is more footage of vegetables and fruit than my guests at the beginning of my reception ... 2) LATE!!! Which is why shots of my husband getting ready is not in the video ... they did not apologize for this nor offer me a discount. 3) VIDEO QUALITY was UNACCEPTABLE . (This is a biggie) The quality of my video did not match that of the samples on their website. I expected more editing and special effects but did not receive anything close to what they advertise. Things were choppy and looked like they spent an hour on it ... even though the wedding package I paid for promised a video similar to the samples on the website. I did express my disappointment with Mrs. Hughes and although she said she would have it reedited, the product I received after was still not even close to their samples. I asked for compensation and they offered NOTHING. I even asked for the raw footage so I can edit it on I MOVIE but they wanted to charge me. Fortunately my photographer was the best EVER and I have one item that will provide me with a lifetime of memories ... unfortunately my video will not because I am too embarrassed to even show it due to the poor quality. If you do select this company I guess you have to be very specific in telling them what to do ... but in my opinion THATS THEIR JOB .... and it was not done for me. read more

THEY LOST MY FOOTAGE!!!! I had my wedding last year and to my shock, they lost the reception part of the footage---everything after the cake cutting....all the dancing and basically the entire party. I waited to write this message b/c i was filled with such emotion about the issue before and i wanted to be able to write a rational review rather than make it all based on my anger. It still makes me really upset when i watch my wedding video to this day and I feel a need to at least tell my story for all you brides. This may have been one mistake by Thomas Hughs but if it could be you next, would you take the chance? After learning about what happened, I realize that they simply have no controls in place at all. So, i would have been slightly more sympathetic if it truly was an accident or human error. But, rather it was gross negligence b/c when my husband and I asked how this could happen, we learned that there were absolutey NO CONTROLS in place to even potentially avoid something like this. I'm surprised it hasnt happened more often, or if it did, we all just dont know about it. For one, they do not even look at your footage until 6 mos after taping. Look at the contract....it says that they have 6 mos to send you the edited video which would be fine if they at least made sure they had all the proper video footage in their possession prior to that!!! And, they generally hire third parties to take the footage. So, even if there was some issue with the tape, or if it was backed up for a short period of time by the third party vendor (which i hope they do), Thomas Hughs only reviews it 6 mos later and therefore he has no idea if anything is missing for all that time. By that time, the third party vendor has already erased the back ups or lost the tapes and can't even check to see if he accidentally didn't send a portion of the footage. He probably had 10 other weddings during that 6 months time. Also, the videographer they sent was terrible in itself. He completely did not video my walk down the aisle but instead, video'ed my sister's (maid of honors) walk down the aisle. I was in shock that they completely missed the bride. This was an indian wedding so we were wearing similar colors but REALLY? You didnt know who the bride was when you spend 2 hours prior with me while i was getting ready? He didnt even have video of the groom walking down with his brother. Thomas Hughs was definitely upset this happened and was very apologetic. He did try and edit the video to exactly my liking but at the end of the day, nothing can make up for this negligent mistake. Again, i might be able to understand that accidents happen but when you tell me you had no specific controls in place to avoid such a situation, then that makes me really upset. I hope this story gives you pause before hiring Thomas Hughs. They may have changed some of their controls since this mess last year but I dont know. Ask the questions or just dont use them and be safe. There are too many other great videographers out there. read more

Thomas Hughes Video is absolutely incredible! No need to look further for a videographer. They are kind, competent, thoughtful, thorough, and fast! They captured all the key moments of our wedding plus more that we didn't even think to ask for on the video. For example, we had framed pictures from each year of our relationship and they captured this on the video. In addition, we had numerous things happened that required editing out (a mother-in-law who came up in the middle of the vows, a bridesmaid who was making faces at someone in the audience, etc) and they did a beautiful, tactful job of removing these unwanted additions to our wedding. (a blooper real would have been a great addition for a good laugh years down the road)! I would use this company again in a second and recommend them to all my friends and family. We got our unedited video footage within a week I think (it was waiting for us when we got back from our honeymoon) and the edited version came very shortly after. They put the whole video to beautifully selected music and made the whole thing incredibly artistic. Also, the videographers were very discreet. I didn't feel like I was on a reality tv show or being bombarded by cameras -- I forgot they were there and everyone was able to act naturally. I truly cannot say enough good things about them! but you are lucky to get a chance to see for yourself. read more

If you're hoping to capture your wedding memories on video, do NOT use Thomas Hughes. They are not reliable. We hired Thomas Hughes to capture our ceremony, speeches and first dance. They created 2 videos for us, one highlight reel and one in-video edit. Last night we watched both videos, only to find, very very sadly that they cut off the best man's speech and completely missed our first dance. The rest of the video was shockingly poorly executed - shaky video, fast and out of focus zooming and panning - it would give anyone a headache to watch. My dad giving me away was completely blocked by someone's head, and the videographer seemed to use his camera to figure out what people were doing rather than capturing the event (things like zooming very quickly from someone's head to their hands, then resting on their hands to see what they were drinking - this gets old). The 10 minute highlight reel was only 7 because they didn't have enough good footage. Thomas Hughes did the video production for my sister's wedding and it was solid. Apparently they have very different standards for their videographers. I emailed them for an explanation. Our cocktail hour went longer than expected, so they started shooting our best man's speech, ran out of film (how do you not check to see how much film you have left - it was a 5 minute speech) and then left. Our first dance was right after the best man's speech. So they could have stayed 7 minutes extra and gotten everything, but instead, cut off the video and left. I wish they would have at least asked me if they should have added time (which of course I would have wanted) or told me they were leaving. Part of the time you pay is an hour of set up time. You would think with all that set up and their good front office (Zach is good), they would take good care in capturing your important moments. I would never take a chance with them again and want to warn everyone to pick someone else. I can't believe we paid money for a video that we cannot show any of our family. That was the whole reason to get a videographer, so that we could share the moment with people who couldn't make it and our children. It was heartbreaking. read more

We used Thomas Hughes as our videographer for our wedding in April 2008. The two vdeographers that we had were very professional and experienced. They were on time and captured all the important moments of our wedding day. They did a great job editing our video and we loved the highlight video of our wedding. The special effects and the songs that they chose for the video blended well together. We still watch it often to remember our special day. We will definitely recommend Thomas Hughes to all our friends who are getting married. read more

Our experience with Thomas Hughes Films has been great from the get-go! I searched around for Bay Area videographers high and low for our June 2010 wedding, and instantly fell in love with the cinematic beauty of all the TH Films as well as their competitive pricing. Zachary Schwartz, their customer service director, has been wonderful to work with and is prompt in all email responses. He makes you feel like a priority, whether your wedding is 1 year or 1 week away, and has been very communicative about any requests or needs we've had along the way. James Ferrandini, our lead videographer on our big day, was fantastic! He was professionally dressed, punctual, friendly in nature, and not intrusive at all-- yet we know he caught all our special moments! He said to just pretend he wasn't there and go on with our day, and we were able to do so surprisingly well. He was even sure to check-in with us near the end of the night to confirm that everything went well, see if we had any last-minute requests or needed overtime. I'd hire him again in a heartbeat! Update on 8/1: We've received our video and truly love the way they captured our day! It's wonderful having a highlight reel (11 min.) as well as a full-length feature (78 min.), and it's the perfect memento to remember all our special moments. It's also amazing that we received our video only 6 1/2 weeks after our wedding! Update on 8/24: Our only complaint about the initial DVD we received on 8/1 is that the way the footage was presented felt fairly raw. There wasn't a menu/chapter screen to allow you to choose between watching the highlight reel or the full-length, or to select what part you wanted to watch (ie- ceremony, cake-cutting, etc). It simply auto-played, showing the highlight and then the full-length. When we asked TH Films about this, they informed us that getting these features didn't come standard and were only included with their largest package. We were honest in our disappointment with this aspect, as this was never explained, and they were kind enough to recently surprise us with a complimentary, newly updated DVD as a thank you for our feedback! Our new DVD is OUSTANDING, complete with a proper menu and chapter selection and a personalized DVD case & DVD to boot. Just putting it in the player re-ignited our happy feelings from our wedding day and overall TH Films experience! This is exactly what we were expecting from their high caliber of work, and feel that every DVD should be sent out with these features as a standard! Overall, we couldn't have had a more wonderful experience! read more

We had the most wonderful experience with Thomas Hughes. We actually used them for both of our daughter's weddings and both videos were just awesome. The videographer was friendly, helpful, and extremely organized. He not only captured all the beautiful moments but he worked so well with all the other vendors. My youngest daughter's wedding was on May 31st of 2008. We had our unedited version in less than a month and the edited version a few weeks later! Having a wedding video is one of the most important parts of any wedding. I wanted my children to be able to show it to their children someday. We didn't even change any of the music because the editing was done so perfectly! I have probably watched each of my daughter's videos over a dozen times. I still get so emotional watching all those incredible moments. Thank you Thomas Hughes Productions for savings all those memories. We will cherish them forever! read more

Too bad all the bad reviews weren't posted early enough for me not to book them. The company is VERY unorganized and only calls you back when they want to sell you on a package. In general I had a horrible time getting them to reply to emails or call back. On my wedding day, my actual main videographer was nice and great to be around, but I have just bought all my raw footage and found that the ONLY toast the whole night was not caught on film. I even paid to have 2 videographers and they managed not to catch a toast the bride and groom gave to thank dear friends and family. The whole point of our damn video was to send it to family that couldn't be there and in our speech we let them know how much we missed them, all for the video. And it wasn't captured. The best part is that they refuse to admit that they f%^&$ up and didn't capture the speech. Also, our 2nd videographer was a kid and had no filming experience as far as I could tell. After over $3000 I would expect some professional service and a decent video. I haven't seen the final edited video and still have no estimate as to when to expect it. Finding a videographer is hard and I struggled and don't have good alternative recommendations but will say that you should not expect much service from these guys. read more