the care is great! The exception to the great care is the…read morefact if you attempt to call to get any assistance you can forget it. Their English isn't great and they are at some kind of call center. The Only way to get assistance is to go to the office in person. It should not be this difficult to get a few questions answered. Horrible customer service The doctors and PA's are great. Just do not attempt to call to get any kind of questions answered.

l Complaint Regarding Incorrect Procedure Authorization, Billing Issues, and Lack of Management…read moreEscalation To Whom It May Concern, I am submitting this formal complaint regarding my experience with Minivasive Pain & Orthopedics and the handling of my upcoming injection procedure. During my initial consultation, the physician informed me that I would require a steroid injection and that a future appointment would be scheduled for the procedure. After meeting with the physician, I spoke with a staff member to complete the scheduling process. During that conversation, I was specifically asked whether I wanted anesthesia during the injection. I clearly stated that I did not want anesthesia because I have received similar injections in the past without anesthesia and did not feel it was necessary. Later, I was contacted and informed that my procedure had been scheduled with anesthesia, resulting in a significantly higher patient responsibility amount. I was told my out-of-pocket cost would be approximately $800 or more because anesthesia had been added to the procedure. I immediately contacted your office to explain that I had specifically declined anesthesia during my visit. Rather than correcting the issue, I was repeatedly redirected between departments. I was told to contact financial services. Financial services then advised me to contact the referring physician. When I contacted the referring physician's office, they confirmed that they had not ordered anesthesia and that no anesthesia request was included in the referral documentation sent to Minivasive. As a result, I have spent considerable time attempting to determine who added anesthesia to my procedure and why. No one has been able to provide a clear answer. More concerning is the fact that I have repeatedly requested to speak with a manager regarding this issue and have been unable to reach one despite multiple attempts. My concerns are as follows: 1. An anesthesia service appears to have been added despite my explicit refusal. 2. No one has been able to identify who authorized this change. 3. I have been redirected between departments without receiving a resolution. 4. I have been unable to speak with management despite multiple requests. 5. The lack of communication and accountability has delayed my care and created unnecessary stress and financial concerns. I am requesting: * An immediate investigation into how anesthesia was added to my procedure. * Written confirmation regarding who authorized the anesthesia order. * Correction of any inaccurate documentation. * Review of the billing estimate associated with this procedure. * A direct response from a Practice Manager or senior administrator regarding this complaint. I expect a written response within a reasonable timeframe. In addition, I have been experiencing significant pain for approximately 24 hours a day and am seeking this injection to obtain relief and improve my quality of life. Instead of receiving timely treatment, I have been forced to spend my time making repeated phone calls between different departments attempting to correct an issue that should never have occurred. The ongoing confusion, lack of accountability, and inability to obtain clear answers have caused unnecessary delays in my care and prolonged my suffering. It is extremely frustrating to feel as though I am being passed around and forced to participate in a bureaucratic process while I continue to live with ongoing pain. My focus should be on receiving the medical treatment I need, not trying to determine where an unauthorized anesthesia order originated. Sincerely, Djibril Sagna

Everything, doctor and staff are amazing. Procedure went smoothly and workedamazing. I have used…read moreclinic for about four years and am more than satisfied.

Dr. Chin and all the staff at Pain Relief Associates are helpful, kind, and compassionate. Dr…read more Chin is so smart and brings innovated pain solutions to his practice. I've lived with severe chronic pain for over 25 years and Dr. Chin and his team have helped me regain some normalcy and functionality that I haven't had in years. They actually help provide relief from constant pain. Great physician and staff.

Brought my Mom in for her pain. She used to run a physician practice, and she was quite impressed…read morewith the front office as well back office staff. The initial encounter was via phone, and she found the staff to be welcoming and accommodating, This is a solo practice and you can tell that Dr Archer has great pride in his office, staff, and he is very assured of his skills as were we. She underwent a procedure after the staff quickly and efficiently verified authorization. The procedure center is at a nice part of town, we felt safe, and the staff in the waiting room, pre op and post op room were very friendly and seemed very careful following through with their protocols. Overall this was an experience much like one would expect at a concierge practice and we are pleased with our care and encounter.

They listen to what you are saying and repeat what you said to make sure they understand and they…read moremake sure you understand what they are saying

Dr Gilthorpe and his staff have been so instrumental and understanding in my treatment and first…read morerate quality care I receiv from them. Dr G is a double board certified surgeon, and recognized as the best and top Doctors in his field! Thank you for the quality care I always receive and the compassionate way you administer it! I love these People you will too! KJPowell

Had pain in my back going down my leg. It really help my…read morepain. Dr. Gilthorpe was great!.

This practice is just bad all around. No one ever picks up the phone or responds to emails. Good…read moreluck getting an appointment. No one answers.

This is probably the only place to schedule a surgery and not tell me the time or location. I…read morecalled 5 minutes after leaving to be transferred to a voicemail that was full, called 2 other times through the day from 11-5pm At this point I will be filing a complaint with the medical board. They did nothing for The pain of a broken leg, when I told them I'm in pain, zero information on the surgery when I call I can't get ahold of anyone. This place is a joke. I hope they lose their practice AVOID!!

1:15pm appointment and it is now f$ckin 2:10pm... you guys suck!! Why are there 15 people stuffed…read morein a small waiting area ???? And why the hell is receptionist rude AF??? Aaaaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaa Aaaaaaaaaaaaaaaa

From the owner: Pain Relief Associates is proudly providing Interventional Pain Management to the Memorial City,…read moreThe Woodlands and Cypress areas. At Pain Relief Associates, we use a unique multi-site pain management facility dedicated to the compassionate, comprehensive treatment of pain. Pain Relief Associates works with your primary care physicians to support and complement patient care to help pain sufferers regain their optimal level of productivity. We provide: * Medication Management with a Interventional treatment plan * Cervical, Thoracic and Lumbar Interlaminar Epidural Injections * Cervical, Thoracic and Lumbar Facet Median Nerve Branch Blocks * Cervical, Thoracic and Lumbar Median Nerve Branch Radiofrequency Ablation * Lumbar Transforaminal * Sacroiliac Injection and RFA * Implantable Spinal Cord Stimulators Therapy (trials and permanent) * Joint Injections (Hip, Knee, Shoulder) * Occipital Nerve Blocks * Trigger Points

Saw Dr. Bishai form counseling of a diffI cult life transition. Dr. Bishai was later focused on the…read moreissue and offered a great deal of wisdom and advice to get me back on track. Highly recommended Board Certified Psychiatrist.

Absolutely love Dr. Bishai he's awesome great bedside manner and will take all the time you need to…read moreanswer all questions.

Dr. Moore and his P.a are awesome. They listen and look for solutions to help elevate your pain…read more I highly recommend them to anyone who is serious about finding solutions for their pain.

Dr. Moore is awesome! He takes his time to talk to his…read morepatients and does not make you feel rushed. He gives many options as far as injections, procedures, or medication to help manage pain. The friendly front office staff tries hard to work with your schedule to the best of their ability. Definitely recommend this office for your pain management needs!

I have been bringing my mom here for a month now. The crew here is truly wonderful. Very kind,…read morehelpful, patient, and professional. My mom saw their commercials on Univision and decided this was the place. We love that it's a bilingual office. They explain everything in detail and make sure my mom understood the process before beginning. When we go for her gel injections we are in and out! No more than 20 minutes at a time. I highly recommend them. Their care is absolutely top notch!

What a joke, set up an appointment at theBellaire location drove 30 minute only for o find out the…read morethe location was closed Fridays. They call to reschedule, didn't have all my information I had given them before- WARNING SIGH- I wouldn't take my dead dog to this place if they can schedule an appointment right Would you let them inject anything into your body? Warning stay away from this apparent fly by night organization!!!!!