They will not label your things appropriately, rob you of high value items. Not pay you for the things that go missing. Do not hire these people. When I tell you they stole my Xbox, all my American eagle jeans, all my expensive bathing suits... everything was from good brands. And then after I received the settlement I tried talking to them about it but honestly they are just a terrible company. Don't trust them and don't sign anything when you get it delivered cuz they'll use that as an excuse not to pay you back for things they steal. Also they pack carelessly and damage everything you have them take. Most will be returned to you broken or damaged !!!! read more

So far our experience with Thomas Transfer and Storage has been extremely positive! Brian Butcher in the Wichita office has been very cordial and helpful. The four packers, Sam, Debbie, Cindy and Kayla have been professional, careful and courteous. This 4-woman team know their business! We look forward to working tomorrow with the loading team and, of course, the delivery in Phoenix! We'll add more as we complete this journey from Kansas to Phoenix. Yesterday the loading team arrived! Alyssa, Brittany, Johnny, Jake, and Bryan did a fantastic job of wrapping our furniture and loading it onto the truck! They were courteous and strong and took the time needed to carefully load our treasures! They even expressed that they liked their job.We are hoping that this team will get to travel to our new home and unload us! Thank you Thomas Transfer and Storage for running a "class act" company! read more

***DO NOT USE THOMAS TRANSFER*** One star is one too many. We hired them to move to the east coast. When the truck opened at our new house the movers said they had NEVER seen a crate packed so carelessly. They had stacked boxes directly on wood furniture without any protection. Plastic tubs were unnecessarily turned upside down. Furniture was gouged and scratched....thousands of dollars worth of damage. Fragile items were used to brace very heavy items at the top of the crate. Two items were completely LOST. They are UNPROFESSIONAL, UNCARING, and AWFUL. read more

Needed last minute help loading some furniture in a rented Uhaul after another company backed out last minute. They immediately sent 2 guys out, very polite/helpful and worked quickly, made sure my items were properly wrapped & secured in the truck. Pricing very competitive. Grateful customer :) read more

I give Thomas Transfer negative "stars" as my review. We were told that all of our belongings that they pack and store would be wrapped and stored for the duration. If this were the case how would everything be damaged and how would random items be lost/missing? To add insult to injury, the "under 25-30 year old guys" they sent to unload the truck and bring into my brand new home, tracked in grease on the carpet throughout our brand new home. Not one of them bothered to acknowledge or offer any kind of apology. Who does that? Thomas Transfer and their hired "I don't give crap...it isn't mine...attitude/mentality! So, if you don't read their "contract" and purchase their "cover their butts" insurance you will only receive a few dollars back from them to replace the items that are actually replaceable and you will have to add much more of your own hard earned money to purchase those replacements. For example, a brand new pair of UGG boots--they gave me $9.00; or my wedding dress (which is irreplaceable) but they gave me a whopping $30.00. My recommendation is DO NOT USE THOMAS TRANSFER/UNITED VAN LINES! Sharon G read more

We had Thomas Transfer and Storage pack, store and move all of our belongings. In the process we had 5 boxes lost and significant damage to our belongings and to the home they moved us from and into. They use what appeared to be day labor and they had very little supervision and did not have the tools needed to disassemble and reassemble our belongings when needed. Be sure to check and read everything. I thought they were trying to sell me property insurance and declined since my homeowners would cover my property. In reality they were selling me insurance to cover the losses and damage they caused. Seems strange that I would be required to pay for insurance to cover them. They also noted everything I had was scratched stained etc before they moved it. In reality our things were in excellent condition but by doing this they can reject your claim even if you do buy their insurance. Again read everything in detail before you sign it. I also suggest you have a detailed inventory of all your belongings so you know exactly what they lose. Also be sure to not let them move anything of value amoung the items they lost included my wife's wedding dress and all my records from my office. It was a miserable experience and I hope I never have to move again. read more

They were excellent!! The uncle and nephew duo (along with the extra helpers each day) were nothing less than fantastic. We are so grateful for all of their hard work and making our move so much easier for our little family! Cant recommend enough! read more

This company sends an me a message, to tell me that my purchase has arrived, this was January 15th, the message says someone will contact you to schedule a delivery, or you can call and schedule yourself. I call a someone who clearly hates her job answers and says rudely I will call you on Thursday to schedule. Ok now it's Thursday 5 minutes before 4pm and still no call. I then call and unfortunately the job hating lady's anwsers... Yikes I ask about delivery, and she says rudely we can deliver Jan 26. WOW! It didn't take Overstock that long to ship it, and now it's just going to be sitting. This is just bad. So I'm curious to see what the white glove service is going to be like.... read more

Broken and missing small items and parts. Scratches and dents in wood furniture. Denied almost all claims and denied responsibility. Damaged wall in home I moved from and didn't bother to mention it. read more

I received a missed call from this company. I called back after googling their number to let them know they reached an incorrect number in the event they were trying to deliver goods to someone who paid for their service. Jenny was extremely rude. She said she was the only one in the office and she hadn't called me. She asked if I needed moving services and was very snotty when I said no. Very poor customer service. I hope whoever Jenny was trying to reach actually receives their items. read more

THE WORST: This is the worst experience ever, I would also give them a big fat ZERO. Here are my reasons: Rude, Disrespectful, Careless, Un-Professional. Broken Items: Steel Lamp, not sure how they bent and snapped this but it cannot be repaired even the wires got cut. Also, a canister set that was boxed and wrapped in bubble wrap. Damaged Items: Haverty's 4 piece Entertainment Center - the tops were crushed in along with scratches and dents; Bookcase - they ripped the back off to carry; Dresser - ripped the backing off and is wobbly and not possible to tighten. I haven't completely unpacked but wanted to post for those that may need movers. Don't be the next victim! read more

I used Thomas Transfer and United to move from Wichita to Las Vegas recently. I have never moved cross-country before and my experience has been TERRIBLE. My salesperson, Brian started us off by misquoting our weight by ~2000 lbs. In our discussions about timing of delivery and pickup, I communicated my schedule and needs as my Fiancé and I were taking vacation time to both pack and unpack the house. We were told that on the load day the driver would be able to tell us the schedule. The driver was not there on the loading day and then I was unable to get clear answers from the company from then on about the status of our goods of what happened to the initial plan. Calls to both our salesperson and also the VP (Also Brian) were not returned as well as wrong information given to us when I did manage to get one of them on the phone. Ultimately, our shipment left Kansas very late. 2 of us flew to our new home and sat in an empty house on vacation time. Our salesperson simply hung our account out to dry and I've never heard from him since. I could go on about how are goods were mishandled and broken. Or how Thomas Transfer puts the responsibility on United, but the root my complaint is the atrocious lack of care and communication I received as a customer. Not only was the move incredibly expensive, but I lost so much more in lost time, vacation days, flights than the move itself cost. Not to mention the stress it caused. Simply due to how badly my account was handled. There have been a few positive things. The loading and unloading teams were great guys. They did their jobs well. I also finally got in touch with Robyn at TT who has been a godsend for getting my move completed. She shouldn't have had to take over though. I'm not sure where TT's responsibilities stopped and where United's started, but I was the one that lost when things fell through. We didn't receive our shipment until 10 days after the end of the 8 day delivery window, and 20 days after being loaded. We are getting $100 a day for the days after the end of the window and ~$600 refund for the misquoted weight after I called and pushed to get it made right. I'm not sure what to expect for our missing boxes and broken furniture, but I will say that I'm not very hopeful for a positive outcome. read more

We had 12+ boxes lost, serious irreparable damage, and they took no responsibility. Arpin Van Lines, West Warwick, RI, was contracted by the Army to move us as our final move after a 26+ year military career. Arpin subcontracted Thomas Transfer & Storage of Emporia, KS. The movers hired were DAY LABORERS with little to no prior experience, at their own admission. These men had access to 100% of our belongings without a background check. They damaged furniture, shoving dressers through door frames, rather than remove the doors, ripped off a dresser leg, and dropped a Sleeper Sofa out of the back of the moving truck, causing irreparable damages. Our goods were stored in their warehouse before delivery. Once delivered there were over a dozen missing boxes. Now, during the claims process, they're denying a fair settlement and low-balling the offers. My husband is a 100% VA disabled Veteran. They "lost" the expensive Cal King Sleep Number Mattress he needs for his bad back. I know, there's always another side to every story. Their side is they don't want to take responsibility because the damages total over $60K. We wish there was a NO STAR option for our review. read more

They were unloading my items sent from Fresno, CA. Sent me 2 young guys who looked half asleep (and to be honest - high). They were extremely nonchalant, unprofessional, and had absolutely no idea what to do - one guy began opening my boxes which I didn't pay for, they dropped my bookcase (First thing brought in) and shattered it. Things that were wrapped that they didn't know what they were - dropped them on the floor (not set on the floor) to unwrap. Then they began bringing up boxes that were not mine. My name was clearly marked on all my boxes as instructed to do, and those boxes had other names (and other tag colors). When it came to paperwork time- he had no clue what to do, and even told me that. The only reason for 2 stars is that he did take pictures of items for proof of damage from shipment before he began to bring them up and sent them to me for my records as well. read more

The movers were prompt and careful with my things. They did an excellent job on both ends of the move. I hope never to need to move again, but if I did I would call these movers again. read more