I would not recommend! They are not "independent investigators" and are completely biased. The independent investigator conveniently failed to investigate several serious complaints and cherry picked complaints to investigate and respond to. The investigator was very unprofessional, failed to respond timely or at all, did not follow through with their own timeline and took over a year for a response. Received many excuses for the delays, continued to delay and ultimately denied claims even though we had a preponderance of evidence that the investigator conveniently ignored. The complaints that were ignored are actually the complaints we will be moving forward with and something tells me there was a reason they chose to ignore those particular complaints. read more