Ms. Thompson was very accommodating and was glad she was able to come out on a Sunday as today was the only day I could get this done. Very professional and got it done fast and accurate. I'd recommend her if anyone needs to get anything notarized in a flash! read more

Looking for someone to steal the joy out of what was going to be an emotional moment? Search no further, Janelle is your gal! I was excited when I received an email last week from Service Link notifiying me of my 9:00 a.m. appointment with Janelle Thompson to sign closing loan documents on my childhood home. II was up at 4am like a kid on Christmas morning. As 915am came and went, I realized maybe Janelle got lost. My house is in a tiny cul to sac tucked into a neighborhood so I called her cell number provided in the confirmation email. I introduce myself, asked if everything was okay, if she was on her way, and if we were still meeting at my house. She said probably, but she'll have to call me later to schedule. I was confused, I thought we were scheduled? I asked several questions in a row, not understanding at all what was going on. I thought we had an appointment at 9:00? The email said we had an appointment at 9:00? She's impatiently interrupting me trying to tell me not to be upset , that she's busy right now with a customer and is going to have to meet me later in the afternoon, perhaps she'll be back from Ione at 1pm. I say, I'm not upset, I'm excited. I'm closing on a house today. I am really not understanding this at all... I took the morning off. We had a 9am appointment. Your email said 9am at my house? She says I didn't receive your documents until 7:30 this morning. I'm like great, our appointment was at 9:00. 7:30 is before 9: 00. (I'm really excited at this point, nothing is making sense.) She then said something like, "don't tell me how to do my job," along those lines, that didn't make sense to me at the time, but does now. Documents are released to mobile notaries in advance so they can prepare for appointments ahead. I was able to confirm with the title company that my documents were released to her Friday. Janelle says to me, I called you twice this morning and left you messages. I am with a customer outside their house at a signing, they are waiting on me, I have a meeting, then I come back from Ione. And honestly? I'm like, no way lady. I've been up working since 4:00, my phone is reliable, my signal is strong at my house. I said, respectfully ma'am I've been up since 4:00 a.m., and I've been on my phone. I did not receive any missed calls, or messages. What number did you call? She recited my number to me correctly. I confirmed she had the right number, and said that is my business number, I have been making and receiving calls and messages all morning and did not receive any missed calls or any messages from you. Would you mind sending me a screenshot of your calls so I can confirm the number? I thought she was going to lose her mind. As she's threatening to hang up on me, I click into survival mode. I really need this loan to close. I say, Okay, so wait a minute, what time do you want to meet, 1? But I've missed my chance. Janelle says, You've wasted my time. I'll call you when I'm done, I'm hanging up now. I say again, Janelle, would you like to make that 1pm appointment? She repeats herself, you have wasted my time. I Will call you back later. And hung up on me. Total time elapsed 4 mins 47 secs. According to the title company Janelle would have been notified at the same time as me of our 9:00 a.m. appointment, Nov 1, 2024, 12:58PM. According to her, she's been doing this a long time. If she didn't receive the documents she needed to fulfill my appointment and she went ahead and scheduled another 9:00 a.m. shouldn't she have let me know, then? Like hey, I can't keep our appointment because I don't have your documents yet? I mean that seems reasonable, right? Let's say she didn't know anything about me until this morning at 7:30 a.m. . Never heard of me until today at 7:30 a.m. let's go with that. There's no way she called me. And if she did call me, she didn't leave me a message, text me, call the lender, the title company or anyone to notify them or me she would not be at our 9am appointment. . And if she didn't leave me a message or make any of those attempts to contact me, I can't help her. So yeah, No. When you called me back to "reschedule"? Absolutely not. I don't want your name attached to my home. I don't want your ugliness touching me or my family. You're not a nice lady. I've been in business for about 30 years. I've learned there's some folks who work for themselves because they have an entrepreneurial spirit and enjoy unlimited success. Folks like you work for themselves because they have to. No one else will put up with you. Mercurial. Unkind. Inflexible. Ugh. No thanks. read more

A business should honor an appointment made. I made an appointment with them and then made arrangements to get off of work along with my wife and they never showed up. I called and she said she cancelled due to covid symptoms. I understand if you're sick but at least let me know so that I wouldn't have to scramble to get out of work along with my wife doing the same. I went ahead and checked on Yelp later to see if they were givinge an excuse for not remembering my appointment. They are available literally the next day and the same person. Can you believe this? read more

I highly recommend this business! Janelle was very timely when responding to my inquiry. Communicated effectively when discussing the when/where and was on time in addition to being friendly and professional. read more

Janelle is friendly, flexible and fast! She responded right away and was a great communicator. I unfortunately asked her to go to another location that originally agreed upon and she graciously adjusted. Great rate and again nice to coordinate with! read more

Janelle was great! On time, responsive, flexible and reliable. Reasonable prices and works fast. Will definitely use again!

Janelle, is incredibly skilled. Her helpful instructions were much appreciated. It went so smoothly & fast that we were done in less than a 1/2 hour. Her ability to answer all our questions helped immensely. We will definitely use her for any future Notary needs. I highly recommend her if you want an exremely knowledgeable & professional Notary Public. read more

Janelle was able to help me the same day I reached out to her. She came to my house, and clearly knew what she was doing. I feel very confident in her knowledge and recommend her highly. Her fees were very reasonable. I will use her services again without hesitation! read more

I had a signing scheduled with the loan company who didn't give me an option to pick my own notary for the job and instead had assigned Thompson. I made arrangements to accommodate the appt time that they had scheduled. When the time came, no one showed up nor called to let me know what was going on. I had to call the signing company myself and they eventually rescheduled me at 5pm. 5pm came and still no one showed up and no phone call. Thompson finally called me around 5:30pm to tell me she was on her way. It was very unprofessional in my opinion to keep your clients waiting without a courtesy call. It's too bad I had such a bad experience prior to the actual signing, otherwise I could have used her for my other signings. read more

Janelle is very easy to schedule and work with. Professional and nice and on time. Will work with Janelle again . Thank you !

We needed a notary for our wills. Janelle answered our call immediately and we scheduled and appointment. She was on time, professional and friendly. She made it easy and was great. Highly recommend.! read more

Fast reply, great price and was very accommodating with time and meeting location . Would highly recommend! Thanks!

Janelle was awesome to meet and work with to notarize my documents. I requested a quote, and she quickly responded with an opening in her schedule for the same day. Thank you for making everything so quick and easy. read more

I was looking for Notary Public for Power of Attorney document. After reviewing several listings for a Notary I noticed Janelle Thompson's offered the lowest price for a mobile servoce. I got immediate response to my message and was able to have phone conversation with Janelle. We set up appointment for next day. Janelle arrived at my parent's residence in a timely manner, she was courteous and friendly and confirmed that my documents were in order. She answered several questions I had about the coverage of a Power of Attorney. My family and I were very satisfied with Thompson Notary Service, I would recommend this service and would definitely use in the future. read more

I reached out to Yelp for help in finding a notary for our estate plan. Janelle at Thompson Mobile Notary Service answered my query immediately. Rarely are people so responsive anymore, especially in Tahoe. She also followed up by answering all my many questions. I would highly recommend her! read more

Janelle confirmed the appointment earlier in the day. She arrived on time. She was very professional and friendly. I would recommend Janelle! Great service and very convenient! read more

We simply needed someone to notarize some deed transfers. Janelle was very responsive to our requests and worked with us. We needed extra witnesses and she knew exactly what to do! Pricing was very competitive and she knows what she is doing. I would highly recommend her. If and when we have notary needs again, she will be my first call. read more

Janelle is very knowledgeable about notary laws which is critical when signing legal documents such as mortgage loan modification documents in my case. She is very professional and friendly. I will definitely be using her for all future notary needs. read more