I didn't have an appointment so I went to the walk in appointment Friday and the staff were unbelievably helpful. If you need passport services this is the place to go. read more

I had an extremely unpleasant experience with Sedra at this USPS location. Her attitude was rude and dismissive, and she spoke to me in a condescending way that made me feel talked down to rather than helped. Customer service should be about patience and professionalism, and unfortunately that was completely lacking during this interaction. I left feeling frustrated and disrespected. I hope management addresses this, because it reflects poorly on the entire location. read more

US Post Office - Post Offices Near Me - Orangevale, California

I am writing this message to United States Postal Service management because the level of customer service at your office is completely unacceptable. I honestly cannot understand how, in modern times, such disgusting customer service is still possible. Every time I leave this post office, I leave with a ruined mood. Instead of receiving help, customers are treated with rudeness, indifference, and visible irritation. This raises a very serious question: how do you hire your employees? What criteria do you use? Where do you find people who clearly hate their job, everyone around them, and take their anger out on customers? This behavior is not normal and should never be tolerated in a customer-facing role. Your employees appear lazy, unmotivated, and unwilling to do their jobs. They deliberately delay service while customers wait 10-20 minutes, including elderly people with canes who physically struggle to stand for long periods. During this time, staff members are simply standing around and doing absolutely nothing. I have witnessed this repeatedly -- this is not a one-time incident. This is constant. I strongly urge you to reconsider who you hire and to provide mandatory customer service training. What is happening in this office cannot be called customer service at all. It is disrespectful, careless, and deeply unprofessional. At this point, I am honestly willing to pay more money and go to UPS or FedEx just to be treated with basic human decency. The service provided at your post office is simply terrible. I hope this message is taken seriously and leads to real changes, because the current situation is unacceptable. read more

Ha ha ha, why are people so surprised that the workers behind the counter are rude and ill mannered? All USPS are like that. Obviously, the work environment sucks and their attitude reflects this. After all, the USPS coined the term, "Going Postal". Don't blame the employees, blame the overall organizational environment. read more

US Post Office - Post Offices Near Me - Orangevale, California

I have had the rudest experience in my life at my local Orangevale post office. The lady at the front counter was confrontational and rude. I pay extra now to go to Fed EX or UPS store. read more

I don't normally write negative reviews, but the woman at the front desk was very very rude. I brought in a package with the barcode return. The return I was making was not sealed (every return I've ever made at UPS didn't need to be sealed). Even so, a simple "hey so normally we need this bag to be sealed, but I'll do it this time" would've sufficed. Instead, she made multiple comments about how this was common sense and I should know this while shaking her head and belittling me. I don't understand why there always has to be attitude, I really don't. I wasn't rude and didn't do anything to deserve the attitude I was given. Do better. read more

US Post Office - USPS of Orangevale, California. - Post Offices Near Me - Orangevale, California

I've always had a great to the best possible experience at this post office. The employees do a great job of trying to help you as soon as possible... and my letters and packages anyways get to where I want them to go when I send from here. Plus next day and priority offer excellent rates and value for shipping. Generally, "you get what you give"; so be nice to the folks who helping you, and guess what... they'll generally try to help you! read more

We needed Passport help fast. Sedra was amazing (and hilarious). She handled everything so smoothly. If you have to go to the Orangevale post office, ask for Sedra! read more

Over the weekend my boyfriend and I stopped in to pick out some Christmas Stamps to mail out our Christmas photo cards we purchased, shout out to Misty @mtphotos.sac on Instagram! Their staff member was both courteous and helpful, I picked out the Holiday Delights which come with 20 stamps and my boyfriend picked out their Madonna and Child which comes with 20 stamps as well. We loved the designs and know our friends and family will as well when they receive their cards! I would definitely recommend this location! Christmas is just a couple weeks away, stop in now and pick up some stamps and mail those special letters and cards to your loved ones, bless you all! And have a happy holiday season! read more

US Post Office - Sending out our Christmas Photo Cards, @mtphotos.sac Misty took! - Post Offices Near Me - Orangevale, California

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This post office has the best, friendly service. The line is always quick and the staff is always kind.

Not sure why the post office ever got a bad rap. I have questions literally every time I go in and each time I get eager helpful staff who help and go above and beyond. You may not think of it at first but the post office is a great place to drop a last minute gift in the mail! Gift cards galore, quality greeting cards and pay postage at the counter! Can't go wrong. read more

So rude wouldn't give me 2 pieces of tape for my package when they have a huge roll of tape what a joke

Awesome - not only have they lost my mail at least 3 times, continue to deliver to the wrong address, ripped checks in half, lost my PO Box payment ...now they and SSD can't control the bums and thieves from breaking into the PO Boxes. It would seem that a strip mall this large cud hire night time security, but no, now I get to be inconvenienced and can no longer check my mail on Sunday or after 6 PM - awesome US Post Office - you are and embarrassment. It's no wonder you are going broke. read more

I am disappointed as I went into the Orangevale post office at 6:30 am (before I needed to be at work at 7pm) to use the electronic mailing machine in the lobby to mail a package. The mailing machine was not available as it was off line for a software update and staff did not know how long this would take. Suggestion: Ask your IT people to program this software updates in the early AM, so it does not interfere with customer service when the post office lobby opens at 6:30. read more

I came here today looking for a functioning self-service machine. The machine here in the outer lobby works great. I was able to purchase the exact postage for my soft envelope, and place it in a collection been. I was in and out within three minutes. Very convenient. Especially given that this post office does not open until 10, I was able to contact the business at my personal convenience. read more

Worst customer service ever, this review is for PEDRA, i think taht is her name, she was today 08/19/23 at 1pm on the fist corner on the left, she is scary, rude, mean, she yealed at me in from of other customer, its not easy to find a job at usps so how they hired this rude people read more

worst customer service ever. big lady got mad she had to peel off a sticker and put it on my box. god forbid she gets paid to work

If you enjoy getting a card in your box telling you there's a parcel to pick up & you furthermore enjoy ringing the placebo bell to get them to ignore your ringing & making you go to the front & stand in line: this is your place. The counter people are stellar/friendly and unfortunately apologetic about the walking dead in the back, but if you think state workers are slow, get a package slip in your PO Box & prepare for a frustrating experience. This is not an isolated occasion, this is a reoccurring method at this location. Keep the counter personnel (they are great!), but fire those in the back who are "always it seams: on a break". read more

I came in to drop something off to deliver and I was attended by Lindsee and I came up to her and was nice but then she replied to me rudely when I was wanted to ship something out and all I needed was tape she said I had to buy some and talked to me like I was stupid, I've never shipped something out and I let her know that, and I go to buy the tape and tape my box up. Then a white lady comes in and she forgot her tape too but Lindsee offers her the stores tape to use, she was really nice to her and I realized that she was probably racist because the attitude compared to the white lady and I changed in and instant, complete opposite. I went to the other girl and she looked like she was over her job. I WOULD NOT RECOMMEND THIS PLACE. Makes you feel you unwelcomed and they don't want to be there!!! Go somewhere else read more

First in line. Like the service. Although I wished their mail pick up time would be sooner. Namm sayinn.. anyways, I hope USPS is here to stay and not go bankrupt. I'll support regardless and start using the mail to mail mails and/or package of need be just for the Heck of it. read more

US Post Office - Cheap mail. Supporting the USPS, I just had to mail a package to my cousin. :) - Post Offices Near Me - Orangevale, California

Easily the worst mailman I have ever had. He is extremely inconsistent. Will deliver something at 11 one day and then days like today were its 5 and I still havent recieved my mail. Guy is lazy as hell constantly throws stuff at my door without knocking and takes his sweet time to do his damn job. He is a disgrace to the postal service. read more

This office is a lifesaver! I missed my carrier on a sat & i went in at 2pm to see if he had returned. The postmaster called the carrier directly who finished his route & returned to the office promptly so i could get my parcel! Service above & beyond! You guys ROCK! read more

The staff is always super nice and helpful and even when there super busy like they were today. I have been coming to this place for years and the place is also always clean as well on the inside. My husband and I will keep coming back here and I highly recommend this place for everyone if you haven't been here yet. read more

I like this post office. nothing bad to report, and it is nice that it is in a shopping center so you can just stop in when you are out running other errands. I was just dropping off some things to mail so I didn't deal with any lines or people, but the location was well laid out and was able to navigate my way to where i needed to go. the lines seemed to move pretty quickly, and will return here when I need to. read more

Normal post office... Not too crowded... Fast in and out... Shortest review to date! read more

I've never had any issues with this post office, though our mail lady is somewhat terrifying and seems to hate my husband. As far as the pictures and complaints noted in a couple other reviews, they now lock the lobby overnight, so that's curtailed the transient problem. read more

I really like the people at the counters. They also have a roaming person with a hand-held who handles easy transactions when the line is super long. Why only 2 stars? To keep the story short: 1 - found out week before Christmas my mail station key would go into the lock but not turn it. I told them. 2 - they forced me to do a mail hold while they figured it out 3 - the mail carrier refused to empty the box and deliver the accumulated mail to my house, which is only 50 feet from the mail station (gift packages and cards were in there) 4 - when I picked up my mail at the P.O., I told them my key was working again (interesting, don't you think?) 5 - they changed the locks anyway, didn't tell me, AND (drum roll), didn't provide me with any new keys. SOOOO.... 6 - I attempted to check my mail today and my key won't even go into the lock and neither does my husband's key, which is how I know step 5 occurred. Now I have to leave work early to make it to the P.O. before they close to ask them WTH? and attempt to get new keys. Why is getting mail so difficult and why can't the mail carriers be productive, helpful, and caring like the people at the counter? read more

It always seems to be busy in the office section, I have come here several times to mail packages. The service is great and the staff is very friendly, but the lines can get backed up especially during the holidays. read more

Watch out for the old lady up front rude unprofessional and blames her bosses for her actions please fire her and replace her with someone who wants to be there read more

My very favorite Post Office. I try and save all my P.Office things for when I am in this area (twice a week). It is very retro in a Mad Man way on the outside, excellent parking and the employees are so, so, so sweet. I most of all love Robert, he is the nicest man. Even the people that are waiting in line are nice, and will chat you up, no snotty bitches to be found. I have been using this P.Office for over five years and I just wish it was my main one! read more

Prices and rules are always changing it's hard to keep up. It needs to be simplified. Way too many options! From the machine outside to the counter clerk you can get two different prices. The line is always long at this location and it's super dirty. Young homeless drug users are always hanging around outside and there's no security. They even charge their cell phones outside and the postmaster does nothing about it. Be safe don't go at night. read more

MUCH better than the regular post office. I took a USB drive the the regular post office and TWICE they lost it. I even taped up the envelope secure and the post office still lost the USB drive. So, I came to UPS and told them what had happened and they assured me that they would take care of me! read more

Yeah its Ok. I mean its a Post Office. Its quite outdated and takes foreverrrrr if you have to stand in line. The stamp machine never works correctly. I've heard numerous stories of other patrons that they have missing/stolen parcels quite constantly. read more

If I have to go to the post office, this is my favorite. Friendly and helpful staff. Lines aren't too bad. Parking is easy. I had a PO Box here and never had any issues. I recommend it. read more

Robert is the one who was at the counter and he was very helpful and nice. I was glad to have gone that day.

Great customer service! Kevin did an amazing job processing our passport applications. Thank you very much! You can truly be an example of excellent worry free customer service! read more

I love this post office. They are incredibly nice and helpful. Their office is clean and organized and always trying to help their customers. If there is a long line they acknowledge you and try to get to you asap. Best customer service read more

Very convenient in and out although the lines are sometimes long. The staff seems to work diligently to help everyone and go the extra mile. I have never seen it dirty or homeless people staying in the lobby as others have said, but maybe quit being so antagonistic to the homeless and quit expecting some armed guard here after hours. I have never felt unsafe even in the evenings around there. read more

Had the best service today! Was painless and I learned a lot! The gal in the lobby was so very helpful and was very kind. She was teaching me how to use the self service machine and was very patient with me...which is more than I can say for the gentleman waiting to use it! Sorry sir! We all have to learn. Thank you Orangevale post office for the kind and very courteous customer service! read more