I have been a patient at Arete for 4 years. Recently, the quality of care and dismissive actions…read morewas poor. I was billed unnecessarily just for asking questions in the portal. The front desk staff was not helpful towards answering questions every time I would call. The front desk was not only unfriendly but they would talk to me in a cold and mean manner. My provider refused to answer my direct questions on the portal and via phone calls when I called every day. Instead, she billed me for "researching". When all I asked for was a referral- I did all the research myself. Not only did I feel like my care was dismissed but I was neglected and billed extra after messaging in the portal which I was not informed about.

Went there for two years - during that time, after providing extensive information about my medical…read morehistory, they repeatedly failed to have major conditions logged in my records, which led to poor and inadequate care, gaslighting, and frustration. They often didn't fully listen, assuming they knew what I would say and not really hearing me or addressing my concerns. Then they started charging for questions or follow up communication through the portal - that was the final straw. They made the excuse that "other places are doing that too" and "you probably didn't realize since it was in the fine print on a form we had you sign." I'll take my business elsewhere.

I've seen both Dr. O'Fallon and Dr. Montano and was very happy with both appointments. They didn't…read morerush, they took time to listen to me, and made me feel cared for. I would recommend either doctor to everyone! The front desk and nursing staff are also great. I think it's hard to find an office that is wonderful all around, and this is it!

The Good: Dr. Summer Engler is an amazing rheumatologist who…read moretakes the time needed for each appointment, and she listens to her patients. Her MA, Benson, is an absolute gem! He's personable, friendly, and incredibly caring. Both of these staff members deserve the highest of accolades! The Not-So-Good: Their front desk staff won't prioritize according to need. I was forced to wait six or seven weeks for an initial eval. I realize schedules fill, and the world doesn't revolve around me; but that was ridiculous. The front desk staff's attitude was callous. I asked to be put on a waiting list for cancellations. This was refused. Hence, a 4-star review instead of 5. Final Note: There's an old saying... a really good doctor usually has pretty bad front office staff. Try to over look the front desk because Dr. Engler and Benson are worth it.

The wait time was about 10 mins before getting X-rays completed and saw Dr. Dow after another 10…read moremins. The doctor was thorough informative and didn't try to upsell me on any needless procedures.

I saw Dr. Paisley. I was in a lot of pain when I went there. He was very patient with me,…read moreexplaining everything to me. I never felt rushed with him. Best part..I feel great now. Their staff is great, everyone from the office workers to the nurses to the rad tech. I would highly recommend them.

I have gone to this Dr. for over 15 years. His office is now only concerned with money and not the…read morepatient. They see you for a physical and bill you for 2 office visits. Be sure to get disclosure of bill before visit. An established patient office visit is $574.00. Be afraid.

From my first call to setup an appointment, the staff is very nice and professional. I talked with…read morea couple of staff members for directions, etc and they were patient and informative. My appointment was handled efficiently by everyone involved. A thorough exam was given by the doctor. He took time to read all my information to get a good idea of my medical history. He talked with me to gather even more information. When I left the appointment I was well informed with follow-up, etc. Hats off to this doctor and his office staff!

My husband has been a patient of Dr. O'Fallon's for 15+ years. He really likes the professional…read moreservice from Dr. O'Fallon and the medical team. He says they have great follow-through and they are pleasant to work with. He believes Dr. O'Fallon gives him valuable medical advice and she has never steered him wrong. He will continue to be a patient at this office for as long as they will have him.

HIPPA violation noted as I stood, ignored, at the reception window with another patient's contact…read moreAND medical information in plain sight. The lobby and clinic area left a lot to be desired from a cleanliness standpoint.

The front desk staff is nice but the Dr. and assistant were not. I think the Dr. was uncomfortable…read morewith my lgbt+ identity. When I told her I was married to woman she asked me if I "have had intercourse in the past" as if I couldn't with a woman... She did not tell me that she was going to lift my shirt to examine me. The assistant told me to go back to my room after my tests but when she found me there she rolled her eyes and told me off for not waiting for her to walk me back. The whole time I was speaking with the Dr. I felt like she was hassled by the fact she had to be there. I would not recommend this place to anyone who identifies as lgbt+

Dr. Fenton is an amazing OB/GYN and I highly recommend him. He was my doctor for my first pregnancy…read moreand was very helpful and kept my best interest/wants in mind. I had a great pregnancy and labor experience with him. I came back for my second pregnancy because I know I will be taken care of. The office is very clean and the staff here is always so kind and welcoming.

I've been going to Dr Downes since 2016. He's an excellent neurological physician. I've sent many…read morepeople to him because of my confidence in his ability to diagnose and ans treat difficult problems. That includes my most precious family members. I personally have some very complicated issues. He gives you his undivided attention during your appointment. He is an unusual and extremely intelligent person. I highly recommend leaving your judgement at the door and letting him work his magic.

Dr. Mary Downs took her time and listened carefully about my condition. She really cared about my…read morecondition and gave me informations. And everyone in the office was very nice and helpful. Thank you.

Show care and concern. Friendly. Thorough. In for…read morerespiratory infection, Covid concerns. Not afraid to send you to a specialist when you need one.

The doctor here goes above and beyond for each patient who walks through the door. I know this both…read moreon personal experience and as a medical assistant student in spring 2019.