My husband has been a patient of Dr. O'Fallon's for 15+ years. He really likes the professional…read moreservice from Dr. O'Fallon and the medical team. He says they have great follow-through and they are pleasant to work with. He believes Dr. O'Fallon gives him valuable medical advice and she has never steered him wrong. He will continue to be a patient at this office for as long as they will have him.

HIPPA violation noted as I stood, ignored, at the reception window with another patient's contact…read moreAND medical information in plain sight. The lobby and clinic area left a lot to be desired from a cleanliness standpoint.

The care from the nurses, techs, and doctors was really so much nicer and the food was edible but…read morethe billing is a disaster as I have three insurances and for some reason the hospital does not understand the order to bill these insurances to pay. There is two other people in this town that have the same name as mine but the billing clerks do not understand that ssn's and birthdates are different and it has created a mess so I am so stressed over getting the hospital to bill correctly. I have yet to understand why nobody is listening to me or am I going to get sent to collections over the balance owing because of the billing clerks screwing up as I have called and called trying to get this bill fixed as I pay alot for insurance only to have these billing clerks not bill them leaving me to figure it out. Maybe I need a lawyer to help me.

This is actually my favorite hospital in town. It never feels crowded and they're easy to navigate…read moreto the dr I'm looking for. Parking lot was open, inside was clean and in good order in the C building.

Went to see Dr. McClendon at their Eagle River location. Dr. McClendon was so kind and thorough in…read morehis exam. I have further tests to do and hopefully will get to the bottom of my medical issues. Office staff is also very helpful and friendly.

1.5+ years later, I'm still dealing with the same digestive issues. My doctor had me get a…read morecolonoscopy to find the source of my problem, which he said came out clear (no signs of), only for all those issues to be true. I believe my doctor rushed my colonoscopy and due to my age did not take my issues seriously. After 3 appointments, no doctor looked at the food diary I kept, yet they said the issue was likely diet related. Told me to do low FODMAP which hasn't helped, 1.5 years later. They also didn't tell me the correct time my colonoscopy would be done, so I had to wait an hour after with all the nurses pestering me about when my ride was coming, when it came at the time they told me to schedule it for. I did not get a physical exam from my doctor until after this procedure, which was one of the most painful experiences of my life (and I've had a fallopian tube burst), and left me in a worse condition than when I arrived. With each visit, the doctor and nurse's bedside manner became more dismissive and hostile. It felt like me asking for the exam, since the procedure that was meant to give a very clear picture on what the issue is was not done thoroughly, was meant to hurt me and deter me from seeking their help. That was the last time their office saw me. After reaching out about a medication they prescribed worsening my condition, they did not offer to see me again and referred me to a different specialist.

Husband was pulling half the deck off, and stood on a rusty old nail. We went to Urgent Care on…read moreJewel Lake Road, because it used to be very local to us. It's a small office, cosy. The nurse receptionist was very pleasant, took husband's details, and took him back immediately. I was invited to go with him, which I most assuredly wanted to do, and see him get a needle in the arm. She examined the puncture wound, after taking all of his vitals. She was very fast and efficient. I expected to have to wait for a doctor to come in, which is kind of standard in any doctor's office, in my experience. The doctor was there within a few minutes, and he had a good sense of humour, which I liked. He told husband to rest the foot, and keep his weight off it. ( "that ain't happening" I muttered under my breath) He also said that tetanus isn't in Alaska. I found that curious, and I googled it. So whilst it's rarer up here, in my opinion, I would venture forth that if anyone was gonna get it, my husband would be the one. He's quite an unlucky fella. Anyway, the tetanus booster shot was prescribed, and the doctor left the room. Seconds later, the nurse came back in, and administered the shot, and put a bandaid over the puncture wound. No antibiotics were prescribed at this stage, however she said they'd be in touch in two days to make sure it was healing well, and to contact them should any signs of infection become apparent. We were in and out within 20 minutes. Now yes, this is a smaller office, and I personally prefer it, due to how speedily we were seen. I had a wait of over 2 hours when going to the one where REI used to be. That one is large, with lots of receptionists, and we had to wait in the car, till we were called into the building for an examination. I prefer this small office approach.

Despite it's modest appearance next to a Chinese restaurant in a strip center, I had a very…read morepositive experience. Went in after testing positive for Covid to get a Paxlovid prescription. Friendly front desk got me started. After filling out forms and a reasonable wait time I was seen by a very capable and knowledgeable nurse practitioner. She gave me the Rx and also lots of important information about the drug and Covid. Rx was sent promptly to the pharmacy.

It's a great place with great staff. The quality of care is excellent. There are plenty of staff on…read morehand to handle pretty much most non-emergent things. Quick in and out.

This place is low cost and I get it: they see a lot of patients. I introduced myself and wanted to…read morebe called by my first name (easy to say) and the PA kept talking about how he couldn't remember names. Dude, see a psychologist for that. Maybe his former spouse shares my name? I dunno. lol They all seem nice but I thought it was strange. Like how often did he need to even say my name?

I just had an appointment and I had to write this. First of all Doctor Kathryn is amazing. I would…read moregive 5 stars. She listened to each concern I had and The entire staff from the person that asked if I was checking in to the nurse who took my vitals and the The reason I'm giving 4 stars is the lady you see after you have your appointment. I think she was Filipino. I don't remember her name but I gave her my new patient forms. She was rude when talking to me and I was confused because previous doctors I've had to do labs I've had to go another facility. So I didn't realize I had to go to the lab across the hall before turning in my form. She then had to raise her voice slightly and it really didn't sit well with me. I work in customer service and it really makes a difference when you talk to a worker who's respectful and nice to you. Every other point of contact at this place (receptionist who checked me in, doctor, nurse, the lab workers across the hall) were very professional except for her. In fact after I came back to turn in my form and give a copay, she was on the phone and her tone of voice was completely different and very nice to who she was talking to. Because of the excellent care from everyone else I will continue to come back.

The doctors and nurses are great in person. The problem is once you leave their facility you cannot…read moreget ahold of any medical staff if your life depended on it (and unfortunately it actually might!) God forbid you have a question about the medication your doctor just prescribed you, good luck getting an answer. The front desk staff will put you through to the medical assistants voicemail which says they'll call you back within "72 hours" which apparently in medical terminology means "never". This has happened to me on 3 separate occasions now. Moral of the story: if you have a simple question for your nurse or doctor, just make an appointment for that day. That's the only way you'll get an answer. Extremely frustrating!

First let me start by saying I HATE even the mention of veins let alone the thought of treating…read morethem, but this team took that into consideration and made the whole experience almost pleasant. The almost is my own issue with the subject. They were professional, accommodating, and knowledgeable. They problem solved with me, disgusted the medical details with my counterpart and helped me through it all. I would see them again if I need to, but I'm hoping it never comes to that.

I really appreciate the kind friendly staff here. They give the very best care and I would refer…read moreanyone that needs Vein care to schedule and appt