As I began to fill my car's tank recently, this station simply ran out of unleaded gas. The clerks inside just shrugged their shoulders. An apology would've been appropriate and professional. While not the norm here, also not the first time we've experienced rude and uncaring customer service. Thankfully, the Wauconda BP had plenty of gas and polite people working. read more

I usually come later in the evening to buy some snacks or liquor very nice workers working during that time. Once there was something wrong with a product and the workers took care of it for me right away very respectful. Awsome place and convenient location. read more

Easy in & out off Rt. 176, even when busy. Gas prices are competitive. Food & drink selection are big. It did not disappoint!!

Lady at the counter wouldn't take my European passport as identification after she verified I have the same date of birth on both identification since she wasn't "comfortable" with taking it and not trained in reading all kinds of passports. I understand their procedure with my expired ID but the fact they aren't trained to read birthdays with a European date which goes DAY - MONTH - YEAR to cross verify that I am in fact over 21 is ridiculous.... read more

This place is run by a bunch of idiots. It is located right across from an RV dealer (Camping World). I picked up my RV from service and I knew I needed to gas up so I phoned ahead to ask what the clearance height was for the roof canopy above their pumps. I told them my RV height was 13'6'''. The first guy that answered said he didn't know and there were no markings but he would ask. I heard a voice in the background say "just hang up." So I phoned back (my mistake but I needed gas). A different employee answered. I asked again and he said "I have no idea. Buddy." Imagine that. You operate a gas station but you have no idea of your roof clearance. Really surprising when you consider they are located across from an RV dealer. Like I said "Idiots." read more

I'm in my mid 30s. Went to grab beer just as a Blizzard is starting and the female attendant refused to sell me beer cause she's never seen an Arizona ID and I " don't look like my photo" while I have a mask on. My friend went inside and she denied him to as she said he's buying it for me. Ridiculous. We are 34 and 35 years old. So we drove further in a blizzard to buy beer. I've never been denied buying alcohol in my life. read more

I KNOW I posted a review of this joint a few years back... mentioned buying the Trib and chatting it up with a friendly cashier and friendly cop. Hmm. weird. anyhoo.. I'm not usually very political, but I've been anti-BP since the oil spill a few years back. As such, I usually get gas HERE on my way home/leaving McHenry. It's usually cheaper anyway. The only places that come close are the BP in Lake Zurich and the Circle K in Deer Park (? Kildeer? on the corner of Rand/rt. 12 + Lake Cook). read more

Thorntons - a car parked in front of a store - Gas Stations Near Me - Island Lake, Illinois

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I'm extremely disgusted with the workers at this establishment. So a few days ago I was with my mom on the way to the hospital to go get some testing done on myself. On our way there we decided to stop at Thornton's gas station to get some slushies for the ride since the hospital we were going to was about 30 minutes away. My mom had ran into the gas station by herself while I stayed in the car. My mom loves to mix ice cream and the slushy together, and has been doing this for a few months now. One of the workers had informed her that she couldn't do that, and that if she did they would have to charge her extra. Which is no problem. That is completely understandable. However, this is the first time this has ever been mentioned to her (it's not like this is something she's been told before. My mom even said the employees see her put ice cream with her slushies all the time.) The worker then proceeded to follow up the conversation by saying "take the needle out of your arm". My mom is currently battling addiction, and is really trying her best to get sober. Keep in mind the entire time I was with my mom (from the time I picked her up to the time she left the hospital) she was not at all under the influence. There was no reason for a comment like that whatsoever. It was rude, and it pains me to think that someone even thought that was okay to say. Every single person in this world has an addiction. Even if that's not illegal drugs whether or not they want to admit it. What a lot of people don't seem to understand is just how difficult it is to struggle with that addiction. A comment like that messes with you mentally. Even if someone were to walk into the gas station under the influence that is not something to be said. Not to say going out in public under the influence is okay, but there is other ways to go about a situation like that, and employees should be trained well enough to know that is not acceptable customer service. My mom after paying the employee at the register came back to my car holding back tears. She uttered to herself what he had said to her. I stopped and asked her why she was saying something like that, and that's when she had informed me of the incident. I'm still currently in the hospital, but I'm planning on contacting corporate, and stopping by the gas station to have a conversation with the manager as soon as I'm discharged. read more

Good gas prices, easy to pull up to pumps, good location, coffee and snack bar is nice, good for big RVs too.

I went to pay for my items and there was a stink bug on the credit card machine. The cashier thought that was a good time to flick the bug...directly at me. read more

Terrific and convenient place to fuel up on gasoline, snacks, drinks, and food... Great customer service behind the counter, ringing up my purchases, asking if I want my items bagged, and handing over the receipt in a friendly manner... They've got clean restrooms, and relatively competitive food & gasoline prices for the area. I recommend stopping here if you're in the area in need of food and/or fuel, like I do/did/will do again! read more

Thorntons - Pump - Gas Stations Near Me - Island Lake, Illinois

Just tried to pump gas and nothing happened. No one would help. Taking my $100 worth of gas somewhere else.