Subject: Customer Service Complaint - Request for Refund and Resolution…read more On September 1, 2025, at approximately 2:15 p.m., I visited Ricky Rockets located at 14640 S. Cicero Ave, Midlothian, IL 60445. I went to Pump #9 to purchase gas and selected the $7 Express Car Wash. After fueling, my receipt showed I had been charged for the $15 Deluxe Wash instead. I immediately went inside to speak with a cashier and requested the difference be refunded or adjusted. The cashier explained they did not know how to do this and called for assistance. A woman named Patti (I am unsure if she is a manager, as she never introduced herself) came to assist. She did not acknowledge me, walked past me, and only after the cashier prompted me to follow did she address the issue. Patti used her card at the pump, stated that the system does not allow for selecting options, and told me I had selected the $7 wash myself. When I explained again that I had not and requested the refund difference or the correct wash, she refused, saying, "I'm not fixing it." I reminded her I am a regular customer, and she responded that I "should know how the pumps work," before walking away. When I asked for the corporate contact number, she did not provide it verbally but pointed to the door where the 866 number was posted. This was one of the most unprofessional customer service experiences I have ever had. I am requesting: A refund of the $7 difference between the wash I selected and what I was charged. An explanation of how this error occurred. A formal apology for the poor treatment I received from Patti. A review of this employee's conduct, as her behavior was dismissive and unacceptable. The contact number listed at the location is 866-447-42359. I would appreciate a prompt response on how this matter will be resolved. Sincerely, Kevin

twice this week fueling my cars and picking the car wash option the pumps had no paper in the…read morereceipt printer at the pump. so then you have to go inside for a receipt. this seems to be a regular occurrence for this store. Delta sonic in Crestwood doesn't ever have this issue seems I need to consider giving them my business.

This station has hasdisplayed time and time again, suspicious behavior. There is an African…read moreAmerican female who presents herself as a manager, but is the rudest of all the employees. Also there is a brother and a sister who work here who coinsidently never offers the receipt for your purchase. Even after requesting it in the beginning of your transaction. The coffee station is always a mess and most times the Slurpee machine is out of orderthe owner needs to reevaluate their employees and maybe even restaff

I use to go here a lot. Went recently still a great store. Always clean, management is always nice…read more I will say from previous times I've been here it has been busy but the staff handled things in a timely manner. I don't know if the cashier from the morning shift is still there but if so I applaud her for her composure in most situations. She is a really great person and her service kept me coming back. Lastly this store has gaming, be sure to check them out if your in the area. -Kwality

The good: Low gas price, clean surroundings. It's never a line to get to a pump and I have…read morefrequently visited this station throughout the name changes over the past 18 yrs that I have lived in Berwyn. The bad: My last and most recent visit last month, I noticed on my receipt that they placed a $75.00 hold on my CC for a $15.01 gas total. Why? This might be something to look into.

This is no longer a Mobil station. It is an SNK Fuels…read more Trash cans over flowing, crowed isles of "stuff" and no public washroom. NOT a good place to stop.

This is my favorite gas station. It's neat and clean on the inside. I like Shell's gas pumps and…read moremachines because they are updated and the pumps never stop until the gas is pumped. I always use my reward card so that I can save 5 cents on the gallon. The workers inside are friendly.

Always nice customer service, everyone there friendly and takes good care of their customers…read more Clean, and well kept store, everything looks good and stocked well. Bathrooms always clean and maintained well.

Not that it should be a surprise customer service is very low station is dirty inside and out fuel…read morepumps don't look like they've been cleaned since the day they were installed just a very bad location

This speedway is trash, I tried getting a refill on my speedway 64oz cup and cashier charged 3.99…read morefor it but I bought the cup for 7 dollars and was told the refills would be about 1.68 with tax

Large clean and easily accessible, but gas price is a little high for the area…read more Bathroom was clean and lobby was very clean, even the beverage are, which can be a problem.

Customers entering store no facemasks 4 people plus an employee. Nice store overall just tired of…read moregoing to stores and gas stations. And people not wearing masks

I stopped to get gas today and while paying asked the clerk (older man) if they had a restroom. He…read morereplied No. Pump my gas and suddenly my car won't start. Had to call my insurance company to give me a jump. I went back inside and asked him again if I can use the restroom and he reluctantly gave me the key after asking me where my car was. I told him it's the white Mercedes. He was purely being racist and it's a bad reflection on this business. He didn't want me to hand the key back to him and just gestured at me to lay it on the counter when I tried. RUDE RUDE RUDE RUDE!

Absolutely amazing customer service, me and my friends come here almost daily and are never…read moredisappointed.

Great service...manager Joey always so helpful when we get our car serviced and make sure we in &…read moreout quick...the staff always goes out of there way!

I have always liked this location of delta sonic. It helps that there is a traffic light right…read morethere if need to make a left back onto Cicero. The inside offers plenty of food and drink options as well as clean bathrooms. Plenty of gas pumps. Multiple lanes in the car wash.

So unlike the last two gas stations I went to this one has gas and the credit card machines work on…read morethe pump. It's a little dirty and I do believe they have bullet proof glass but it's been awhile since I've been there. They are open later than the other stations in the area. Did I mention they had gas and the machine worked.