Been going here for over a year. The crew is personable and helpful. Never had a bad experience…read more Jessica and Dawn are more like family than employees. They know customers names and are the best. I know it's only a gas station but if you go to a business regularly it's always nice to be treated well especially if you're a regular customer. Thanks Jessica and all the rest you're awesome :-)

It was about 530pm and it was on 05-312023. First of all came to the cashier and she did not even…read moresay hi to me or anything. Also when I left she did not say nothing to me. The cashier was very impolite and very unprofessional and giving me a lot of attitude to me and she worked at the middle register. I guess this person does not know how to interact with customers. I am here many times. Regardless if it's my fault or not you do not lash out at a customer you help the customer out. She had very little respect for me I don't know about her attitude was all about. I was trying to be kind with her through all this but she kept getting me more and more upset. She gave me the worst attitude and I did nothing wrong to her I always come to this location and always get great customer service. You should always great to customer and number two you should be professional It is the basics for good customer service and end with some kind of ending for the customer. At this location they have very good management and staff that go above and beyond. We need to be strong and customer service through hard times we are going through right now more than ever. We need to be more compassionate to each other as human beings. This will bring back humanity. Never stop caring for another person.

I went into this store the employees were nice but I was looking to buy a drink from the big gulp…read morefountain stay away from that fountain because as soon as I walked over there and started to pour my drink I smelled STRAIGHT UP SEWAGE!!! It smelled like that as soon as I poured the drink i don't know what could have caused that but i stunk so bad please don't use that big gulp soda fountain it is not good just buy a bottled or canned drink or coffee please!!

Clean store with large gas station attached. Good for trucks and boats. Great access to routes 134…read moreand route 120.

I mostly come in here for energy drinks and snacks, they have a good selection for a gas station…read more They also have clean-ish cans. Have you ever actually looked at the can when you buy from these refrigerated sections at gas stations? They are often caked in dust and grime right on top where you put your mouth, seriously it's disgusting. I always wipe them down anyway, but they keep their storage clean here and that shows a level of care you won't get at other local stations. The down side is how busy this place gets, and how poorly the staff seem to handle it. It's frustrating when a line is so long it's extending into the aisles, people can't browse the items and often cant tell where the line actually ends. To summarize they have a solid selection and prices, they also offer a rewards card I believe, but are dragged down by poor customer service. An extra mention, they have a redbox outside for those looking to rent movies.

Sometimes I hear people bagging on Thornton's gas but I'm actually not sure why. Watered down? I'm…read morenot sure I'd know the difference but I've never had any problems with it, and it is usually the least expensive in the Round Lake and Gurnee area, at least in my experiences. The store itself is really great. It always seems bright, clean and has a vast array of fountain drinks and additional syrups, my fave being vanilla. You can dispense individual flavored syrups (vanilla, cherry, etc.) into your fountain soda. Prices for these hover around a dollar depending on the size you choose, pretty typical. As someone else said, the staff is really friendly and jovial. One female clerk recently apologized to me on behalf of another customer for cutting in front of me, which I think was just a communication because I was actually going to get something else; but it's just nice that they notice things like that and care enough to mention it five minutes later, when I was being rung up in a separate line with a different cashier. How nice. :) It just the little things that make a difference sometimes. One of the things I like best is that because of how new and well-lit the last remodel was, I always feel safe. It may sound stupid, but I just feel safer here late nights than at other establishments at the same time of night. Oh, and I THINK this location is 24/7.

They have a fantastic selection of pornography for sale. Plus gasoline, cigarettes, pop, and candy…read more The staff are friendly. They have everything that most convenient stores/gas stations have. The prices are typical convenient store pricing.

The attendants Harith and Jhon are among the nicest people I've met. Good selection of snacks. Good…read morefuel. Thanks for being the best gas station in town

Clean station, always busy. Enough room to make a quick in and out to fill up gas. Works with the…read moreSpeedPass+ app so I can choose a pump and pay in the car and get out just to move the nozzle. I have not been in the store, so I don't know how that is.

Just stopped in for gas and a bathroom break very clean gas station freshly remodeled tile…read morerestroom. Awesome service at the counter!

Not much to say about a gas station, I'm not an expert when it comes to oil and stuff like that…read more This gas station is always clean, safe, prices are always excellent and the service inside is always friendly. Like I said - it's a gas station, not the White House. Nothing too special.

When I'm in a hurry, this Citgo is the closest for me to grab lunch on my short route. The thing…read morethat annoys me about this gas station is there are always long lines with only one register open, yet there's 3 or 4 employees stocking in the store or filling out inventories on items. Really? Why don't people put their stock work aside, jump on a register, ring up the customers, and return to their work later. Customer service has to be a #1 priority in order for a business to survive.

Great store. Helpful, friendly, and knowledgeable staff. Best gas prices. My go-to gas station.read more

I'm always happy to be at this place and the worker is very friendly and polite when you have a…read morequestion they always polite to their customer i love going to this location

The man wouldn't print my receipt. I need it for my company gas refund policy. Set me back 72…read moredollars. Will not be giving my business here. Super disappointed. I've been coming here for years.