I have had messages all around the world. I have to say... this was the BEST message I have EVER…read morehad!!! Ask for Wendy!!

After reading all the 1comments ... they described my entire experience to a T. They did…read moreaccommodate my early arrival and saw me as soon as possible.They massaged roughly 50% of the time over the sheet which caught me off guard. They kept walking in and out the room and talking to each other as well. Upon leaving they asked how much I wanted to tip and I handed her a cash tip. She kept asking if I could add more on my card. I told her I gave her a cash tip there is no need to add more on my card. She kept saying it was mandatory to tip more than $25 and that it is listed on the website. (Which I can't find) I was immediately shocked and repulsed by her demanding I tip her more money than I already did. Utah Division of Consumer Protection needs to look into this place immediately regarding their tipping practices. --------- HI ANDREW (manager) 1) your responses on your own company's page to client that support your business is horrendous. A true proud business owner would take a moment to apologize for the experience and take the honest feedback from your clients. 2) a liar ? Every other comment is stating exactly what I have described in my experience at your business. 3)no one confirmed my payment with me. They confirmed my name and what time, then showed me to a room. I even tried handing my card over to the therapist upon leaving and she was confused and immediately asked me what I wanted to tip. I had to confirm on my own that the payment was processed by checking my banking app and she kept begging for a better tip. 4) DEFINITION OF TIP : A tip, or gratuity, is a voluntary, additional payment of money given to a service worker (such as a server, driver, or barber) by a customer, in recognition of service performed........hence I only tipped what I felt like the service was worth considering what was performed and the many interruptions during my service. 5) I did not request a therapist. I made a reservation online and there is no request for a certain therapist on there. It says : Swedish massage - with j massage SLC. It's just a coincidence that your highly requested therapist was the one to do my massage. 6)correct I did not hand her a $25 tip--- I stated above " she kept saying it was mandatory to tip more than $25 " 7) Please review your footage in your lobby because we all know it's being recorded as you have iPads set up in every massage room showing the front counter. She said " MANDATORY ". 8) just a suggestion : hire a front desk person so your staff is not constantly running out the room during a TIMED service.... if your staff is demanding a certain amount for a tip you can actually add automatic gratuity so your staff and clients aren't running into this issue. Thanks for your unprofessional response and unsolicited phone call.

I've been going to Basalt for over a year now, and this is my favorite spa in Utah! Even more than…read morethen ski resorts, seriously. Hayley is a phenomenal esthetician and is so personable, genuine, and easy to talk to during our facials. I leave the spa so relaxed and my face feels amazing after all she does. She always gives me skincare recommendations after our session, and truly cares for her clients. I will be moving out of UT soon, and will miss going to this place. This spa is a bit more $$$, but worth it every time. All the staff are so nice and welcoming and I would highly recommend!!!

My wife and I came for some hot stone massages, not really knowing what they entailed…read more Turns out, while it was of course relaxing, I think both of us would have preferred a more traditional massage. In the stone massage, they literally only massage you with the rocks. No hands. So it wasn't really as relaxing as we had hoped. However I do not think this is a reflection on the quality of their business at all. Just a personal preference. Both massage therapists were super friendly and professional and the other staff is always so nice as well. Both my wife and I will 100% be back to try out more of their services

Trista is not only an incredibly dedicated and skilled massage therapist, she understands how the…read morebody works like few others. I was unable to sleep for 4 days. Exhausted, desperate, I Googled massage therapist for sleep disorders. It led me to Trista. She not only provided an incredibly relaxing massage, but, during the session, listened intently and shared freely some incredible insights and advice that literally and immediately has allowed me to sleep better ever since. I will ever be grateful.

New to Utah and in need of some kneading…read more I found Heidi online and sent here a text. So happy I chose her. She texted me her site where I learned her modalities. I asked a few questions as I was not sure she was a fit for what I wanted. In the end we set an appointment that I just now am leaving so very relaxed. Just want to sit in my car and take a nap. I sit at a desk all day and slouch and the job is very stressful so big knots be gone! And they were! Magic hands and highly experienced. I pull into the parking lot. The spa shares the 3333 building with other businesses.... Very easy to find. The space is clean and comfortable. There is a shared restroom that's locked but Heidi will unlock the door for you. The men's room is very clean. I was led into the room and asked to undress to my comfort level and instructed to lie facedown with the towel over my bum. A knock at the the door and it was on like Donkey Kong. Before we started Heidi asked me questions, I answered and her program was on point. It's like really good food. I had 90 minute massage that varied in the depth and added a $10 stretch (well worth it) but may go to 120 minutes next time. She's that good. I will be back. Thank you Heidi!

I had a massage by Sing today and it was a magical 60 minutes. She was extremely thoughtful and…read moreasked many times throughout the time whether her pressure application was too light or hard (it was just right). She got every area of my body and was receptive to the places in which I asked her to focus after many days of skiing consecutively. I wish I lived nearby as I would return regularly! The place was also spotless and extremely comfortable. Highly, highly recommend

The massage was fabulous. Just the right amount of pressure. Communication is lackingdue to…read morelanguage differences. I had to wait an extra 30 minutes but it was worth it. I didn't go here for a luxury spa experience, but if you close your eyes and listen to the relaxing music and try to relax yourself, you'll get it.

I've been back a few times and another therapist (didn't catch the name) has worked on me. She was…read morejust as good. I'm a regular now.

I had the best Swedish massage at Kalm Sanctuary. I've been to several massage studios in the area,…read morebut nothing compares to how personal and genuinely healing this experience was. The space is calming, the therapist was incredibly intuitive, and every detail felt intentional. I left feeling deeply relaxed, grounded, and cared for. If you're looking for more than just a standard massage and want something truly restorative, I highly recommend Kalm Sanctuary. The staff is amazing and personal.

I feel... CARED FOR…read more Katya excels in skill, in service, in attention, in everything! I can't imagine ever going anywhere else for a massage. The knowledgeable technique and intuitive approach Katya has is a gift and definitely next level. Beyond that, her professionalism, her kindness, and the peaceful atmosphere all come together in a way that transcends any other massage experience I've had. Her studio is truly a Kalm Sanctuary. The mental, emotional, and physical relief I experience everytime I have a session has made me a lifetime customer. You'll be thrilled with your experience from the moment you book your appointment until you leave the studio.

I now visit Lisa on every trip to SLC! Her massages are amazing. She's just such a positive person…read morethat makes you feel good. But sometimes a little sore the next day

I got a 90 minute gift card for this place. I had never been. Called and scheduled my massage for…read morethe next day, when I arrived they told me they didn't have anyone scheduled at that time, and asked me if Mike was fine to do my massage. She knew who I was though because she asked for my gift card without prompt. I would be confident saying Mike was NOT a licensed massage therapist. He only removed a section of the sheet to massage for less than ten minutes of the entire massage. Mostly just pushing on my back over the sheet. Thumbs like my high school boyfriend trying to give a massage, my back and neck still hurt from it. He also got on top on me. Straddled me with only a sheet between us. Extremely unsatisfying and uncomfortable. Will not be going back or recommending.

Amazing massage!!! Omggggg she asked me what pressure and I love deep tissue massage. She worked…read moreout every tight muscle in my body and had me back to feeling great! Hot lotion, Hot stones & Hot towels!!! Easy to make an appointment online. I made mine for the same day. Definitely go here the Price is right and you will be too!!

I would not come back here, the massage was so unorganized. It felt like it was like someone…read morestraight out of comedy school. I left wanting a real massage.

My regular spa was busy so I booked a massage here. Mimi worked on me and it was excellent. She…read morechecked in frequently about the right amount of pressure and focused on all the areas I told her about that needed attention. She had me turn on my side to address my trapezius muscles and it was magical. I will definitely be going back.

I am a truck driver and have had a hard time with lower back pain lately. That is when someone…read morementioned they have stopped here and had great success, so I thought I would give it a try. All I can say is, wow! I am feeling 100% better. Not just my lower back, but also I had some pain in my left calf that is also pretty much over and done with. I can't say enough good about this place. You will not be disappointed!

I will be surprised if this place isn't closed soon by LE. I was coming from the gym, so I decided…read moreto get a massage after a long workout. The masseuse gave me a 30-minute session of tickling!! I left and decided I would never come back again.

I visited this spa for a massage and paid for a one-hour session. After 15-20 minutes of an average…read moremassage, the girl offered me something else, which I declined and asked her to continue the session. She left the room, and a few minutes later, another woman came in and said my session was over. I explained that I still had at least 30 minutes left, but she left and returned, yelling in Chinese. I asked for a refund, but she kept yelling, so I got dressed and filed a police report on my way home.