We recently had an issue with our bathroom faucet -- the water wouldn't turn off, and it turned…read moreinto quite a challenge to resolve. Thankfully, Atomic Plumbing & Drain Cleaning came through for us! Huge kudos to Jim and Will for being so professional, polite, and persistent. They quickly diagnosed the problem and were able to get everything fixed. We're so thankful to have water running properly again. Excellent service from start to finish -- highly recommend Atomic Plumbing!

I wanted to share my experience with Atomic Plumbing, hoping it might help others avoid similar…read moresituations when choosing a service provider. I called Atomic Plumbing last month to quote a repair for a leaking corroded drain pipe in my crawlspace that caused a strong odor in my home. I clearly communicated the crawlspace's tight space when setting my appointment, and they agreed to send someone suitable for a $95 diagnostic fee. However, the fee for the quote unexpectedly increased to $275 for a relatively brief visit. Security cameras show the technician spent less than 10 minutes in the crawlspace. To make matters even more concerning, the technician claimed there was also a leak in the wall that would be requiring major kitchen repair and gave us a referral card to their preferred restoration company. The technician from Atomic claimed that this was a huge insurance claim and that we would be getting a whole new kitchen out of the ordeal. Three other professionals (from both a plumbing and a water damage restoration company) later confirmed there was no leak in the wall at all. We opted for a pipe swap from galvanized to pvc by removing some drywall under the kitchen cabinets, no cabinet removal or wall restoration was necessary unlike what the technician from Atomic Plumbing told us. I also found it odd that the technician described the damage as extensive but didn't take any photos to show us, unlike the other contractors who documented everything and deemed the issue manageable. I was leaning towards going with Atomic Plumbing initially. They had good availability and could've gotten the done the job sooner than the other company that I received a quote from. They did have a very quick response time, as they were at my house within an hour and a half of calling them Unfortunately the cost for just a quote jumping from $95 to $275 without any warning felt like a bait and switch, and is what ultimately made me decide to call another company for second opinions and repairs. I'm very thankful I trusted my gut and didn't go with Atomic and have my kitchen ripped apart for no reason.

We had to replace our cast iron plumbing. While it was the most stressful time of my life, Steve…read moremade the process easy and gave us a fair price for the work done. Steve was very communicative and answered all of our questions, I would highly recommend Roto Rooter for your plumbing issues. Also, they have coupons on their website!

​My parents had a bad experience with Roto-Rooter this week. They called for a bathtub leak that…read morewouldn't shut off. The technician stayed for 45 minutes, gave a confusing quote between $300 and $1,400, and then admitted he couldn't actually fix it. He told my parents the only solution was to shut off the water to the entire house from the outside. He didn't even ask to look at the water heater inside of the house. ​My parents then got incontact with a family friend who is a plumber for his opinion. He knew exactly what was wrong just by looking at a photo. He fixed it in 20 minutes the next morning and pointed out that we didn't even need to shut the water off outside--there was an interior valve by the water heater the first guy completely missed. ​Roto-Rooter wasted our time and left my parents without water unnecessarily. They need to hire more qualified technicians who know what they are doing.

After having called this company to come out to give me an estimate to install a bathroom sink and…read morefaucet, the Owner immediately picked up his cell phone and stated he could come out later that day to give me an estimate, to which he did of $750. I asked if he had time to fit me in on this weeks schedule, he stated, "probably not". I stated "once my work schedule posted which would be the very next day I would reach out to him. He said I could call or text him on his cell phone. I have made multiple attempts. Leaving several messages as well as texting him, and I just think it's poor business practice!

Wow! What a great experience. This company was fast to respond. Prompt and professional during the…read moreinstallation. Best of all their prices beat the competition hands down. FIVE STARS!!!

The bill did not exceed the estimate. Quality work, on time. Repairman was polite and efficient.read more

Too expensive for a repair and I was providing the shingles four pieces to replace $550.00 NO THANKSread more

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

This is the second time I called Mason and son to do plumbing work in my home. The technicians…read morearrived as they said they would and didn't waste any time completing the work with excellent results. each time the plumber Diagnosed the problem and completed the repairs quickly and professionally. They replaced a leaking disposal on the first trip and two weeks later I called them back to diagnose and make repair to a leaking toilet flange and seal. Highly recommend them and will use them in the future if needed!!!

Late last week I called to get a quote for my spicket repair job- the receptionist was very…read morefriendly who answered my call and took down my issue. Not even 10 minutes later I was called by Dave (I assume the owner) to discuss the issue in detail. He quoted me a max price for the job- which by the way was way less by 60 percent of the initial quote. This is a great surprise for me as a single mother who doesn't plan for repairs (I know it's terrible and I should). The plumber Justin was good with communicating his arrival time and was friendly the entire time he was there. I can be a talker and he didn't seem annoyed at all lol. I would definitely recommend this business and plumber as I had a great experience. I will definitely do business with this company again.

this brother has given me hope that they really are people out there who are not only competent but…read moreprofessional and courteous. His price is a reasonable prompt. Highly recommend.

First, you need to know that I am Chrissy G. and not some AI junk. I am a young cancer survivor and…read morehave permanent GI issues for the rest of my life. Needless to say, I needed more than a single bathroom down a dark hallway in this very old house. Don came through fast! I told him, "I do not care about the bathroom right now, just give me access to a toilet pronto, please." The finished bathroom is a week or two from being complete. Don created exactly what I needed. His team cleaned up the site while installing the plumbing daily (you could walk around here barefoot if need be). They also make sure to lay out the bathroom with you so you get exactly what you are looking for. Very happy with Don and his nephew's work! I only post on the best there is in the Tidewater area. Don has made the cut.

Ron's took care of our issues totally!…read more They are reasonable too! I will call Ron's before anyone else! Thanks for the great service and we look forward to seeing you again.

Excellent experience all around. Highly recommend. Good value. Responsive and reliable.read more