I have been a patient at this facility for several years and just now noticed the bad reviews. I…read morewanted to add that I have never had a bad experience with the office or the medical care. Phone calls and messages are returned promptly and concerns addressed to my satisfaction. I would not hesitate to recommend this office.

I had a 3:40 appointment with Hunter Porter NP on Dutch Fork Rd. for a refill on anxiety medicine…read more Lexington Family Practice requires patients to make and pay for an appointment for refills. I have since found another practitioner (an actual doctor) who does not charge me every time she has to write a refill. Due to heavy traffic, I realized I would be a few minutes late so I called the office to let them know I was on my way.  I was told by the receptionist to come on in since I was less than a mile from the facility.  I arrived in the LMC parking lot at 3:43.  When I went to check-in, I was told by the staff member that they might not be able to "fit me in".  I explained to her, three times, that I had called ahead concerning my delay and was told it was not a problem and to come in.  I was then called back to a patient room where I sat until 4:20.  I asked a staff member when I would be seen.  He explained, in a surly tone, that since I was "late" another patient had been put before me and Hunter Porter was examining him in the room across the hall.  I realize this is an over-explanation but these facts are relevant as to what was to come. When Hunter Porter finally came into the room, I told him that I was upset because of the lack of communication between their office staff.  I explained to Hunter Porter that I would not be returning to LMC on Dutch Fork Rd. and would be looking for a provider closer to my work due to heavy traffic on Dutch Fork Rd. I was checking out when Hunter Porter called me aside to lecture me about my comment about my appointment being 40 minutes late.  He said that a nurse had told him I was "yelling and slamming the patient room door."  This is an absolute fabrication.  I did not "yell" nor did I slam the door and I explained this to Hunter. I asked Hunter if he had heard any yelling or door slamming since he was in the exam room directly across the hall from me and he said no.  I would think that if I had actually been yelling and slamming doors, the nurse would have come to check on the problem or see if the patient was in distress (I was there for a refill for anxiety medication). The patient's needs were not taken into consideration, instead, the nurse chose to relay an exaggerated version of what actually happened. I then resumed check-out procedures and could hear someone in the hallway speaking loud enough that I realized he was talking about me.  I assume he was talking to Hunter and that Hunter was relaying the exaggerated version of what actually took place. Again, Hunter had already told me that he had not heard any yelling or door slamming and I had already explained to Hunter that I had not slammed the door or yelled yet Hunter still chose to relay the exaggerated version to another staff member. The person speaking loudly was one of the doctors. He was still speaking about me as I was leaving the office so I video recorded him.  Mind you, I had already had a staff member fabricate what had actually happened, was lectured, and now the exaggerated version was being relayed to the doctor. I was then sent a letter from Hunter Porter stating, "The relationship between physician, practitioners and their patients is based on mutual respect and concerns, the provision of sound medical care, and the adherence to the patient to the rules of the medical practice.  When there is a breakdown in this relationship, it is often best that it be terminated." Hunter also chose to write the exaggerated version in my medical chart. I had no problem with the letter since LFPB clearly does not show "respect" to their patients but to actually write these lies in my medical chart was just too much. I contacted the Lexington Medical Center Action Line to file a complaint. All they did was refer this back to the Ballentine Office Manager who finally deemed to call me after I called the Action Line 5 times over a 4 week period. She backed up the actions of the employees 100% even though I have a video of their unprofessionalism.

I am a chronic pain patient, even though I have a regular pain management doctor, many General…read morePractitioners would NOT see me, NOR anyone in my family! Palmetto Health Barbara Hall , not only saw my family & myself, she treated me as a person with dignity. I greatly appreciate her & the staff treating me as a person & an individual. I was very impressed by their responsiveness to requests & their understanding of persons who are timid about medical procedures.

As a new patient coming from 40 minutes away because that's the soonest I could get an appointment…read moreI showed up 9 minutes before my appointment. The manager was speaking with the lady at the front desk then when it was my chance to check in I was late for the appointment and couldn't be seen. This system is broken they could have seen me if they wanted to help but they chose to take the more convenient path for them. My whole life I've felt like and inconvenience to every doctor I've spoken to and this really hasn't helped.

What can I say. The staff and Doctors are 1st rate…read more I have been a customer for 15 + years.

I had a HORRIBLE experience with the front desk personnel today. Just so happened my appointment…read morewas today and payday is tomorrow. I didn't have my portion (deductible) today and they would not bill me. That's fine, but she (Stephanie) was rude about it. There's no reason for that. If it was the policy, she would have never called billing and spoke about me in my face as though I wasn't there. But thankfully, I don't go low. I left without being seen but I also didn't reschedule because anywhere that doesn't care about me as a person can't care about my health. It doesn't matter to them, I'm sure, but they still lost a patient today. I've been going there since 2016! But today ended that "relationship." I'll find somewhere that still treats people like people.

I am new in town and was trying to establish myself with a doctor in the area. I wanted to see…read moreLaura Jackson by recommendation but she wasn't taking new patients. I ended up seeing Elizabeth Boison. As a new patient she spent maybe 20 minutes tops with me, only listen to my lungs and then when I told her I was in somewhat of a mental crisis she just wrote my scripts n told me she'd write a referral and sent me on my way. I've never felt so unimportant or like I wasn't worth her time. I'm NEVER going back.

We have seen Beth Boison for over 20 years. The office staff is very rude and condescending. I have…read moretried to stick with them, but I am now seeking another family doctor. They have gone too far down hill.

We came here for travel immunizations and couldn't have had a better experience. Dr. Hall spent at…read moreleast an hour interviewing us about our planned travel and educating us regarding our different options and risks vs. benefits. Karen the nurse really went the extra mile tracking down previous shot records from the health department database. The clinic is clean and quiet and the staff very friendly and helpful.

It's pretty good. This is a generous 3 stars, mainly because the doctors are really great here…read more They are mostly med students doing their residency, and all but one of them have been fantastic. I only wish they'd stick around longer. I think they work here about 2 years. The check in, leaves a lot to be desired, you're kind of run through, like an assembly line. Also it takes forever to get a script filled. I often have to call a couple of times, before I get a response. They also never seem to answer, you just leave a message and hope for the best.

I have no intention of returning after they left an acupuncture needle in me. This was the second…read moretime. SMDH. It happened a few months ago, but I was reminded when the send me an automated email, because they hadn't seen me in a while. Lol. Very unprofessional practice made it easy for it to happen. Doctor puts them in, and some untrained, gum popping tech pulls them out I had to pull over on the highway to remove it, after feeling it puncture me.

I've been going to Dr. Huang for 8 weeks now & I'm seeing great results through my adjustments &…read moreacupuntor. He's been doing this since 1989 & has earned #1 in Columbia for many years, so I'm confident in entrusting my hormonal & spinal issues to him. The staff members are friendly & the facility is clean. Only downsides are the location (due to traffic) & availability of parking space, which is a compliment to how great he is because he's ALWAYS busy...

I've been coming to see dr west for over 10 years and the care has been exceptional. She listens…read moreand cares and if she can't see me on any given appointment, see recommends dr Kelly. Both are amazing and I wouldn't go to anyone else. The nurse for both of these drs, on the same day that evening, returns my call w a detail message exactly as to what I calling about. Thank you all for such a great experience all these years!