I had to have work done on my car, so I got a rental through Enterprise Rent-A-Car. They were…read morerecommended to me by the Auto Shop and also several friends. Renting was fast and easy! Even though my insurance was covering this expense, I did have to put an authorization hold on my credit card. I had the pleasure of driving a zippy little 2008 Toyota Yaris for the week. Nothing compares to my Toyota Corolla, but I was very happy they were able to accommodate me with a similar car. Returning the car was also very easy and I got a ride back to the Auto Shop at no extra cost. I'll definitely think of Enterprise if I ever need use of a rental car again.

If I could leave a zero star review I would. We found a screw in our tire and a very quick leak…read moreless than 24 hours after renting a car. The company was not only unwilling to help us, the man at the counter said they had no cars to trade out, but had a "sucks to be you, wait until Monday" attitude. He made zero effort to call around for a car, and was firm that it was our fault for not getting road side assistance... which is fine and dandy had they had the ability to trade out our car since we did make it there and weren't asking for assistance roadside. 10/10 will never use enterprise again, and think they would benefit from learning even a bare basic level of customer service.

Holy cow this woman is still there?!!! She is so flippin' nasty rude. I swear she makes everyone…read morefeel like they are a complete bother to her day. I really thought after the first couple times that Hertz would've figured it out and she'd be gone and we went in today and I'll be dang, she's still there. And so is her nastiness. Now it's on Hertz. Tsk tsk.

Highly recommend!!! After a horrific experience in chatham, I went here for a rental and was very…read moreimpressed with the friendliness and professional!!!!! Finally! I will never go elsewhere.

I've waited over 3 months for the regional manager Chris to contact me about a misunderstanding…read morewhere I was put on a "do not rent" list. I pleaded with Chris about watching the cameras since his employees labeled me a thief. I never got a call back. He said he would take me off the list so I would be able to rent again and I'm still on that list. If I could give them zero stars, I would.

I rented a convertible car online with a company rep. She said it was in stock but when I got to…read morethe location the employee said they don't have any nor would they have some anytime soon. What a waste of my time!

Feb 2018 - had a rental that didn't go smoothly, the enterprise worker at the airport location was…read morevery helpful during the whole ordeal and told us that she would make a note on the rental for it to be comp'd and we should be all set at drop off. And we were, for over A YEAR and then 14 months later they decided to randomly charge our debit card for the full amount of the supposedly comp'd rental. OVER A YEAR LATER. No word no heads up nothing. Call the Hyannis office - get told there isnt anything much to be done, no one who worked there last year is there now, but she would have accounting call us. Do you think we received a call? No, no we did not. I have to assume that Enterprise is in the business of charging peoples cards years later, so be aware if they ever "comp" something.

I used to love Enterprise until I rented from this location. Rental experience was smooth as they…read morehad a car for me when I landed and was able to get going immediately. 1 star review because after I returned the car the location didn't process the return accurately. Rented for 2 days and was charged for almost a month. Received a call 2 weeks after when I returned my car asking how long I intended on keeping the rental for. When I told the representative the car had already been returned 2 weeks ago he said sorry and everything was closed out. I've had to call the location over 20 times to get this sorted out. The representatives are nice but there isn't too much follow-up. On top of that just received a toll fee for this rental and the location cannot help as tolls are processed by a third party. Horrible experience and it's painful that the location won't help resolve a toll as the car was being driven by another customer. Will I rent from enterprise again? Sure but be warned about this location.

I Read reviews that were not favorable but I was stuck last week in Hyannis MA so I gave them a…read moretry. I reserved the "surprise " it was the least expensive and chose to fill my tank before returning. On arrival she asked if I would mind an electric car I asked if it was a Tesla she laughed and gave me a gas Hyundai Tucson a nice clean car it had a broken taillight and was noted on the paperwork.Drive to the airport at 4am was uneventful and a brand new shell station was right before rental return.got my deposit back 3 days later Awesome experience, Thanks Budget.

Absolutely horrendous. There is a good chance that if you reserve a car, you will get there and…read morethere will be no car for you. No apology, no alternatives suggested, no apparent awareness that this may mean that you miss your flight in Boston ..nothing at all! This has happened more than once and never again. There must be nice people who work there but..i have not met them and have used this counter many times over and finally decided to pay a little more in order to (A) actually get a car that i rented; and (B) have a person who can actually speak to you without apparent hatred towards customers.

Drop off is a breeze, pick up for a reservation is ready be of the most inefficient processes I…read morehave ever seen. Reservation was for 12:30, now nearly 30 minutes later I'm still second in line as another individual with a card issue keeps being pulled back into line after another customer is serviced to try again. Two car services are being handled at one station. For both pick up and drop off. There is ONE incredibly present employee; however she's just ONE person. Now my two hour drive to Boston to HOPEFULLY not miss my flight home. Do better, Budget & Avis.

I am a first time Avis customer. I selected Avis for the pricing for my current trip. I would hope…read morethat they would remedy the situation. There were several issues with check in yet the main ones are as follows: 1. Price- I must of made an error with the drop off the car in a different city. At check in I was told my coupon no longer applies and I will be charged an additional 200$, bringing my 5 day rental to 994.42. Checking the Avis website today, the rate quoted was $404. I was told I am receiving the best price yet I would be saving more to rebook? 2. The car has extreme damage. I've never rented a car with so much damage. I was told it has been documented and I won't be charged. The interior is so dirty that I had to purchase sheets to put down so not to stain out clothes. See some of the pictures taken below. I was expecting a better experience with Avis yet this has really impacted our vacation. I've reached out to Avis and no one has responded.

Should have read the reviews before renting from Dollar, but I thought I was protected by using…read moreExpedia...boy I was wrong! Stick to Enterprise on Iyannough Road! I rented a car from Dollar in Hyannis MA on 7/25/21 through Expedia. rental agrement # 57103643 for a Dodge Ram I arrived to pick up the car and was told by the Dollar employee that the car I reserved had already been rented to someone else. Stranded with all of my stuff, I was forced to accept the only car they had remaining- a hard top Jeep gladiator. I returned the car to NYC and paid the balance in full. Unfortunately, the original Chevy Silverado for $284 was never removed from my reservation number- so Dollar had me renting two vehicles picking up from Hyannis and returning to NYC on the same day. I refused to pay for the vehicle I did not receive (the chevy silverado ) and as I can't possibly have driven TWO vehicles at the same time I requested they revoke the charge for the Ram. Instead, dollar continued to send me past due notices- and everytime i called, they said they would remove the second car from my reservation...but never did. I am now on Dollar/Hertz/Thrifty's "do not rent to" list- simply because I refused to pay for a car I did not receive. The last time I spoke with the supervisor Josh from Dollar- employee id #3210 said I should just dispute it with my bank, which I did and now I am on the "do not rent" list. kindly look into rental agreement # 571103643 Invoice date 10.06.2020 and you will see TWO vehicles listed- only one which was received but both were charged for- chevy silverado and jeep gladiator hard top. AVOID DOLLAR!!!!

Very disappointing, booked car for Dublin Airport, declined insurance as Credit card covered and…read morereceived confirmation email insurance declined from Dollar. Dollar still charged my card for insurance, 3 weeks later still trying to get refund just do not respond. Contacted Irish consumer affairs as well as my credit card company. Stay away from Dollar, just bad management and customer service does not exist.

This is about the Budget Car Rental at Hyannis Airport. I prepaid through Expedia, but then was…read morecharged a second time through Budget even though they had a record of me paying in advance. I disputed the charge, but just heard back that the local Budget office refuses to refund my money. They are obviously dishonest. Stay away!

I am writing about the budget on Iyannough Road in Hyannis. We reserved our car online. As you…read moreknow when you reserve a car they debit your account the amount of the car immediately. We were scheduled to pick up our car at 9:00 am. We got there promptly at 9:00. There was a sign on the door that said "we will return at 9:30" The door was locked. We had to sit there for a half an hour and wait. I called the main office and all they told me was that they would refund me one days cost for my inconvienience. Big deal. The man showed up at 9:31. To make a long story short, we left there with no rental car. When I called the main office back to have my account refunded I was told that it was going to take up to 5 days. I told them that was completely unacceptable because of the situation I was left in I needed that money to rent a car from a different facility. The man then proceeded to tell me that He did me a favor by putting a rush on the refund because it normally took 10 days. What a joke. I will NEVER rent a car from budget again.