I just got back from a grocery run at Thrifty's, and it's clear that COVID-19 has transformed…read moresomething so simple and routine into a new experience altogether. I highly commend Thrifty's (and its conglomerate, Empire Co. Ltd.) for its swift response in promoting health and safety in its store. Some noticeable changes to enforce social distancing: - Reserved shopping time at 7am-8am for seniors and immunocompromised customers - Marked lines to indicate where 6 ft is for customers lining up outside the store and at the cashier area - Limited number of customers allowed in the store, as monitored by a staff member at the door (one entrance/exit only) - Sanitized shopping carts given directly to the customer outside of the door - One-way aisles, as marked by arrows on the floor - Plexiglas cashier shields, gloves, and sanitizing spray bottles to protect cashiers For more popular items like eggs and produce, Thrifty's has also placed signs limiting customers to the quantity that can be purchased. I was actually very impressed with how well-stocked the shelves were. With emotions running high as uncertainty sinks in, this is undeniably a trying time now for many people. However, it's important that we appreciate those in the service industry who continue to go to work to ensure that our lives can function as normally as possible in the circumstances. On that note: to the two staff members monitoring the door and providing shopping carts, thank you again for your warm smiles and friendly conversation despite the long hours worked. I wish I had gotten both of your names, but in any case, I see you and I appreciate you.

Thriftys Fairfield Florist- I went into the Fairfield…read moreThriftys Florist to discuss a $3,000- wedding order. The Manager, Petra, told the Service Agent at the front desk that she was too busy to speak to me. And that she was leaving in 5 minutes. She told the Service Agent to tell me to "come back tomorrow." She wouldn't come out of her Office nor take a moment to say hello. I then said to the Service Rep that I would prefer to make an appointment, rather thsn just drop in. Petra told the Service Rep that she would be available at 3pm tge next day to call me. I provided my name and telephone number to the Rep and confirmed that Patra was to call me at 3pm today. Guess what happened? 3pm and NO CALL ftom Petra. 3:15pm and still no call. This Floral Manager was rude, disinterested and wasted my time. I'm letting you kbow so that she doesn't waste your time! Try another Florist or another Thrifty's location.

I agree with the frustration of high prices reviews Yet any…read moretime I have needed a staff member they have been there and given me valuable advice ( even when the clerk is on their break .) Can you get that at wal-mart? Um, no. As a senior with a limited pension, I still think that it is better to shop local. Do I want to support the Wal-Mart conglomerate? Hell- No..... Thank-you for listening to this dinosaurs opinion.

As a frequent patron of this store, today I went to the customer service desk to ask a question and…read morewas answered with such a rude and hostile tone I was startled. The older woman with short red hair essentially barked her answer at me and treated me like my mere existence was a nuisance. The interaction left me absolutely confounded & frankly quite upset.

Great place, just wonder why we are selling yesterday's sushi at full price? The sushi is always…read moregreat when fresh but please take it off the shelf at end of day.

Love the products and services rendered by the employees. Clean, organized, smells good (The food),…read morebaked goods are impressive and so are the individual dishes

One of the worst pharmacies in the area. You have to stand along the groceries and talk through a…read morelittle hole in a plastic screen. The staff are only able to deal with one person at a time. .

There is one very special cashier there - her name is Kayla - who is so amazing, professional,…read morepolite, helpful that I cannot say enough and I hope her supervisor sees this review. She is of the main reasons I shop at this location so take note powers that be - it's the people who are at the front line that make this place work and are not taking home the big bucks I can assure you. She is a great person and I wanted to make a comment about her. Thanks Kayla. You always make my day! Janice

A review based on a quick, first-time visit to get bread:…read more - It feels a little like a Thrifty Foods with its layout, signage, and offerings. - Service was good. - Prices are reasonable. - Note their "signature" sourdough bread loaves are larger than the competition. - Be sure to watch for the dates on the bread as they're mixed throughout all loaves in multiple locations (and not just for the sourdough variety). - They don't seem to offer in-store-baked 100% whole wheat bread (just 60%) and now that I think of it, they not have (or only have a very limited amount of) commercial brands of bread. - Parking is easy in the large shopping complex parking lot outside. - It's definitely wheelchair and baby stroller-friendly.

I stopped by this small local grocery store when I was in Royal Oak Centre in Victoria. It…read morecarries all the items from meats to vegetables, fruits and bakery. The prices are reasonable and they have items on special. The items on special are definitely a bargain! The same Brie for $6 at Safeway was on special for $2, and expiry date is 2022. Service is courteous and lots of free parking in the lot.

The staff here are usually awesome, and produce is so fresh! I have unfortunately had two negative…read moreexperiences with a cashier named Cristhian (spelled that way on name tag). Last week, he shrugged when I asked where the disability scooter was, and he told me to ask someone else. It was behind him. He wasn't even busy. At 5:30 pm Jl. 3/26. I asked for help finding the TP that was 35% off, because a palette was in front of the TP. He sent a pleasant young man named Sean after it, who brought back the wrong one. Sean went back. Cristhian then told the Customer Service guy Drew, that Sean had not brought the one he asked for. Well, C had NOT specified details to S, and I said so. C rolled his eyes and tried to argue. He also argued that the $28.99 TP was the same price as the $19.99 one on Rewards. He tried to put his own mistake on me. I own a small biz. Let me tell you, this guy is nothing but a liability.

I had a very pleasant experience shopping for my groceries here. There were lots of sales on…read more everything that I needed was in stock. Thank you - Missie

This is my favorite inconvenient location as it's nowhere near where I live, but they always…read moresupport local farms and food suppliers, giving good deals on local organics! The frequent free tasting stations for products are a nice touch too :)

Thifty's isn't the cheapest supermarket, but it's not that expensive either. As with all…read moresupermarkets, they have sales from every Friday. I've always liked their fresh seafood area. It's pretty good for a supermarket. I find their produce a little bit expensive so best only to get what you really need for convenience sake. It's usually pretty easy to get to and parking is simple. Will be easier whenever they open the bridge again. Thifty's are always clean and bright and never too crowded which might not be a good thing for them, but it is for me. They still give out paper bags too.

As visitors to Victoria, we found this market clean, well-stocked, and with friendly staff. We got…read morewhat we needed, including ready-made items we can take back to the hotel to heat up such as pizza etc. A little pricey but convenience makes it all worth it!

Produce was very good but gentleman at the counter was friendly but quickly took my American money…read moreand gave me change in Canadian and it rushed me out. I got taken for a couple of bucks on the exchange rate and it was clearly intentional. I said I would rather use my credit card now. He said no the transaction was already gone through. Cheated me. Buyer beware