Standing waiting over an hour waiting for attendant to locate the car-simply amazing…read moreWow!!

Waited 45 minutes in line to get told they did not have any cars. I had 1 reserved. They done the…read moresame thing to at least 2 other people. All they had was a big truck. I had a small car reserved not a huge truck. I'm beyond pissed to say this least.

rented multiple times and would again. very flexible and helpful. always available by phone and a…read moregreat experience each time!

From the owner: At Ride With Lux, we specialize in premium car rentals designed for comfort, style, and…read moreflexibility. Whether you're booking for a special event, business trip, family vacation, or just want to ride in luxury, we provide a smooth, hassle-free experience from start to finish. Our fleet includes clean, well-maintained vehicles ranging from sleek sedans to spacious SUVs — all available on platforms like Turo and direct booking. We pride ourselves on top-tier customer service, flexible pickup/drop-off options, and affordable daily rates without sacrificing quality. From airport runs to weekend getaways, Ride With Lux helps you travel with elegance and ease. Serving Des Moines and surrounding areas, we’re trusted by locals and travelers alike for reliability and professionalism. Book with confidence. Drive with pride. Luxury Made Easy. Ride With Lux.

I'm a firm believer that if I'm going to complain on Yelp about bad experiences, then I'm obliged…read moreto compliment as well for good experiences, too. So thank you, Nick, for texting me to say "don't worry that your flight is delayed ... you're going to get your car one way or another" ... then staying past closing to hand me my keys with a smile.

I was on a trip to visit family and I forgot my pouch with cash inside and it is worth $500 exact…read morewith 1 and 5 bills. Totally forgot that I had put under the seat and returned the car June 27,2026 in the morning. Called the hertz in dsm airport many times no answer. Finally made a lost and found report. Called the next day, same. And calling everyday still no answer. According to the customer service they expedited my claim and said that the car liscense plate A0DRDTA WAS STILL IN PROPERTY on june 29,2026, and someone a live person will reach out. Still no one reached out on property. I feel it's a shame that when a rental is still in property and the email or something like this is sent internally to the station property, I get no answers. Just hoping a Good Samaritan at a workplace environment will turn in an item with atleast $500_/+.

Renter BEWARE, young blond man at the Counter. As a Fast…read moreBreak Member, arrived in the afternoon - informed no cars were ready, he would call my name when my car was ready- no problem. 15 minutes later, my name was called - keys handed to me and told what stall the car was parked. I returned the car the next evening and was told my receipt will be emailed to me. NEVER until this experience with Budget had this occurred; - Late night, when the office was closed, review my email invoice. - I was charged almost double of what was quoted. Yes, double. My flight the next morning was too early as no one was at the desk at 5am. I called Budget to ask about the extra charges; 1) "Accepted" insurance coverage 2) Additional charges not clearly explained. The Agent was patient and kind. I informed her I did not receive any paper documents when the car was ready, only handed keys. She placed me on hold to research all the additional charges. I was told I was upgraded two levels in car rental the reason the additional charges, along with added coverage. The Agent was very kind, understanding that I was never informed of the vehicle upgrade, and also accepted that I did not ask for additional coverage. My profile indicates I do not want additional coverage, she kindly credited all the upcharges. If you happen to get the young blond man, do not trust any actions. MAKE SURE YOU GET DOCUMENTS, review the Rental - you may be getting extra charges you did NOT want. When you return the car, ask for the Receipt to double check your charges. The One Star rating is actually a 10 star for the Agent that took care of the excessive charges, the desk agent got a BIG MINUS rating. BEWARE! I will still use Budget for my Rentals, will just make sure I review everything now.

We flew into DSM August 7th and our flight had been delayed twice. My husband called to be sure…read moresomeone would be at the Budget office due to delays and they assured them they would. We got in at 3 am and there was no one there. There was a sign on the counter, we took a pic, that said open from 8 am to last flight, they had our flight number. Basically they left us stranded. My husband tried to call Budget and no one answered. We had to call an uber, $80, and my husband had to uber back the next morning to get the car, another $34. I prepaid and because I did, they would not adjust pricing, said there was nothing they could do because I prepaid. Why am I penalized for that?! I'll never do that again. So, because we had the car for 3 days and 2 hours they said 2 hours is a whole day, no adjustment. To add insult to injury, we filled the car up before we returned it and then was charged $66.38 for gas service option. I have called customer service twice and they said they can possibly comp us $50 for the uber, that we needed to call them and let them know before we got the uber, we did call at 3 am and no one answered. And, they said they possibly will waive the $66.38 gas service option. I emailed customer service the $80 uber receipt and the fuel receipt. They did waive the $66.38 gas service option but didn't comp us the $50 they said they would for the uber. Basically : 1) Service person at desk lied to my husband that someone would be there. 2) If you prepay Budget will literally do nothing to adjust or help you, basically they have your money and too bad for you that something went wrong, oh well. 3) Make sure you look at this gas service option, my husband doesn't remember even signing it and we weren't provide a copy. Plus he was exhausted coming back to pick up the car after getting in late and trying to figure out what to do. Budget's customer service last year was good, seems they have gone way downhill.

Airport didn't have available rentals, so had to rent a vehicle in town. Morning didn't start out…read morevery well. Whether it be because I wasn't made aware or I completely missed what policy was...doesn't really matter....I did not get overly upset, I was just tired from an early morning flight and just wanted to get a car. I haven't had much experience with this company in this town, but the stars are solely for the customer service I received. Tyler assisted me with the rental and was very personable, professional and kind. Thank you, Tyler for your help, I truly appreciate it and Enterprise Rent-A-Car is lucky to have you there! Aloha!

First stop in Iowa and dealt with some BS. We do not use credit cards and they would not let us pay…read morewith a debit. WHICH IS CASH LMAO. You can even run a debit card as a CC transaction and it will work and the lady said no because it WOULD work but it's against their policy. Now have to find another rental elsewhere because we like to use our own funds and not a CC companies. So far 0-1 Iowa ‍WOULD GIVE 0 if possible. Ladies were smug

Fast service, nice car and they accept debit card. It's great to see rental car companies taking…read moredebit instead of exclusivity credit cards.

DO NOT RENT FROM DOLLAR!!! Please heed my (and the other reviewers') warning that this company is a…read morecomplete scam. I rented a car for 1 day to drive from the DSM airport to the Minneapolis airport on Dec 26th. My initial rate was given as a charge of $67/day totaling $88 with taxes and fees. All was going well and I returned the car to the Minneapolis St Paul airport as stated on my rental return by following the traffic signs for rental car return at the airport. Later that day I received an invoice from Dollar stating I'd been charged a total of $147 - or an excess of $60 from what was agreed upon!! Countless calls and hours were then spent on the phone with "customer service" (what service???) and unmet promises to have a supervisor call me back resulted in no resolutions. They even hung up on me 3 times! The line to the supervisor rang for 10 minutes before someone picked up and hung up the line. Truly awful! Now I'm out $60 plus valuable time. Please do yourself a favor and don't rent from here. A few more dollars spent with a reputable company will save you money and hours of time in the long run.

We filled up the gas tank across the street at Casey's just before returning the car. Upon pulling…read moreinto the Alamo return lot, a lady was hurriedly ushering us into the parking spot as if we suddenly forgot how to drive. The moment my husband got out of the car, she jumped in right next to me while I'm still trying to gather my items and starts turning on the car and collecting all her data for the return. At this moment while she was invading my space, she would have noticed that we had a full tank of gas. When we landed for our layover, we were ecstatic to notice a $60 charge for gasoline! On top of this charge, we were also taxed a convenience fee since they had to pretend to fill the tank with gas. After spending our layover calling Alamo, we were able to have the gas refunded, but the guy on the phone was unable to refund or explain the reasoning for the other fee. More phone calls for us to make in the middle of stressful travel. The new shuttle experience at the DSM Airport is also a disaster & don't expect to find anyone running the Alamo desk, you'll wait 20 minutes to even speak with anyone when you arrive to pick up your car. Highly suggest not renting with Alamo, but if you do have to, take pictures, keep receipts and keep an eye out for their scams.

0 stars if I could. I was discriminated against. I would not recommend anyone who is a minority to…read moreuse this company. Dante (I'm not sure if that was his name because he wasn't wearing a name badge), literally looked me up and down and told me that I had a fake license and he wouldn't help "someone like me". I am an Executive Director in OR, my head is shaved, and a grown ass man, on the job, told me he would not help me based on my looks. I will not work with this company again. OH! And I got an email back from Customer Service... to reconcile the situation, they offered me 1 day of a basic rental........... WOW.

This is the second time I've used them here at this airport. They are always a great service, and I…read moreseem to get upgraded every time. Staff is friendly and the cars are clean, usually new. I had a brand new 2025 Ford F150 with 200 miles!!!

One of the worst nationals I have ever rented from: Not Only…read moreno choice of cars, but 45 mins wait to get any car. Also the car was not filled up- I hate when they do that/ sure you can return. It half full too- but I don't know how much gas an unfamiliar car takes. If I fill it over. I waste gas- if I fill it under they charge me $10 a gallon. Not to Mention, the last thing I want to do when I get the car is head right for a filling station. Not sure you have a lot Of better choices in sea Moines, but bummer experience

Recently, I was in need of renting a car and none of the local & airport well-known car rentals had…read moreany cars available to rent. (Despite Des Moines being a small town, the city's hotel and car rental industry is surprisingly busy during the week, so if you're a local and find yourself in need of a last minute car rental, this is probably your best bet) I searched for local car rentals online and found this company. Its independently owned, and the owners were pretty easy to work with. They're professional and courteous, and their rental rates are fairly affordable. A compact car rental rate was about half the price of the big-namers, and on top of that - they don't tack on the extra charge if you happen to be under 25 years old like the larger companies do - which is a huge factor in cost if you're under 25 and in a bind to rent a car. The biggest difference aside from that is you'll probably see is that the cars are 1 - 2 yrs old and they dont offer unlimited miles.

Because of a Yelp recommendation we rented a car from Great Western. The price was about $5 per day…read moreless than the "big boys". Their location is 10 minutes from the airport, no shuttle service. They will shuttle you back to the airport, on request in the car you had rented, however for the extra bucks next time I'll rent from an airport vendor. The owner is a nice guy, helpful and sincere. They are just too far off the "easy" access to and from the airport.