The blond customer service rep was incredibly helpful and attentive. Shout out to him for patiently…read morehandling my mom (she's kind of a Karen)

Two times now when my rental has been guaranteed they do not have one?? How can this happen?? And…read morewhat makes it worse is they did not care...it was my problem...

I made a reservation with this location and two hours prior to the reservation. I was called to be…read moretold that the car wasn't available. , I understand that these things happen. But the person who called to tell me was extremely rude, yelled at me for not picking up my phone (although I returned the call in 7 minutes), lied about the number of times he tried to reach me, accused me of not being from the Des Moines area because of my area code overall had the worst customer service I really ever seen. I would've understand a simple, " I'm really sorry but we overbooked and don't you want. " What I received was the opposite of that and no matter how inexpensive a car through this location may be, I will never bring my business there.

I was charged an additional 19.98 in fuel after returning the vehicle full of fuel. Customer…read moreservice very hard to find through all the hassle and there is no one to speak to. I was on hold for 17 mins before hanging up the phone. I did not authorize any extra fuel charges on my card and will be disputed through my CC. Do not recommend this service at all. I feel lied to and very unhappy about my experience. When you are down in a tuff spot and in need of help Hertz will take avantage of this and push you further under the water.

Standing waiting over an hour waiting for attendant to locate the car-simply amazing…read moreWow!!

Waited 45 minutes in line to get told they did not have any cars. I had 1 reserved. They done the…read moresame thing to at least 2 other people. All they had was a big truck. I had a small car reserved not a huge truck. I'm beyond pissed to say this least.

Scheduling the rental was easy, then I needed an extra day and they adjusted everything with no…read moredifficulty. On the return trip I had a minor problem that I was able to resolve. When I was checking in and showed the staff what the problem was, they immediately refunded the extra day charge. Everyone at the Waukee location has been professional and responsive. I will use them again and recommend them absolutely.

I was informed by Enterprise and by the auto body shop that Enterprise allows you to drop your…read morevehicle off at the auto body shop and then they will pick it up for you. So, I signed out my rental car and turned in the keys around 3:45 on a Monday afternoon. The next day, I got a call from an Enterprise employee saying that there was hail damage to the rental car overnight and it was going to be my responsibility (after I had already turned the car in). This was a nasty attempt by this agency to try and con money out of a customer for something that was clearly their responsibility. Thankfully the auto body shop stood up for me and helped make this go away. This was predatory behavior that might have worked on someone, which is why they tried it. I will not be using Enterprise again and I want to warn people about this experience.

Georga could not have made getting a car late at night any easier. Bright and happy, full of…read morefriendly and helpful information for getting around Des Moines, we almost don't car what the car will be like. Thanks, Thrifty!

I just want to thank the agent at Thrifty Car Rental. The helpfulness and kindness of Ahmria…read moreWilliams in getting a car and returning during a family death was appreciated more than she will ever know. Her sensitivity and professionalism towards me was exceptional- she truly understands customer service. Thank you Miss Williams.... thank you Thrifty. Kris Quick

Airport didn't have available rentals, so had to rent a vehicle in town. Morning didn't start out…read morevery well. Whether it be because I wasn't made aware or I completely missed what policy was...doesn't really matter....I did not get overly upset, I was just tired from an early morning flight and just wanted to get a car. I haven't had much experience with this company in this town, but the stars are solely for the customer service I received. Tyler assisted me with the rental and was very personable, professional and kind. Thank you, Tyler for your help, I truly appreciate it and Enterprise Rent-A-Car is lucky to have you there! Aloha!

First stop in Iowa and dealt with some BS. We do not use credit cards and they would not let us pay…read morewith a debit. WHICH IS CASH LMAO. You can even run a debit card as a CC transaction and it will work and the lady said no because it WOULD work but it's against their policy. Now have to find another rental elsewhere because we like to use our own funds and not a CC companies. So far 0-1 Iowa ‍WOULD GIVE 0 if possible. Ladies were smug

We used them for my daughter's wedding and they were amazing ! On time , professional and very…read moreaccommodating when we had to change some pick ups . Would highly recommend and we wont be using anyone else for transportation .

Whoever is driving for this company (potentially the owner?) is a very unsafe driver! We were…read moretrying to turn into a major street from Ashby and he proceeded to turn with a oversized bus. He almost hit us. We had all we could do to just inch our way out. When we called to complain we got "Clay" on the phone who after I was trying to talk hung up on me. It makes me think he may have been the one driving the bus, which if that is the case it is also unsafe. If nothing else it shows a lack of professionalism. There are a lot of party bus options in Des Moines, so stay away from this one.