I had an excellent experience with National Car Rental in Gainesville, FL, especially thanks to…read moreMercedes P and Assistant Branch Manager Fadi M. Despite having a reservation and an unusually high demand for vehicles, the branch had no loaners available when I arrived. Rather than simply turning me away, Mercedes and Fadi went above and beyond by personally coordinating with another local branch and retrieving a vehicle so they could accommodate me. Their professionalism, initiative, and genuine commitment to helping a customer really stood out. They could have easily said there were no cars available, but instead they found a solution and made sure I was taken care of. Excellent customer service from both Mercedes and Fadi. They are a great representation of what customer service should look like. Highly recommend this National Car Rental location!

I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

I received great customer service at the airport location in Gainesville, FL. Mark and Robert were…read moreon duty - they were amazingly helpful ! They arranged a full size SUV for my trip back to Greenville, North Carolina. All done very professionally and in a timely manner. I would recommend the airport location to potential customers! Gillian A.

I had a reservation, which was confirmed over the phone 6 days prior and via website check in the…read moreday prior. When we arrived, we were told that there were no vehicles that were anywhere comparable to what we had reserved. The closest option was going to take around 20 mins to have ready. I was told that the impetus was on us to call other Enterprises in the area to see if they had a car. It's baffling that none of the 8+ employees there took the time to call us prior and resolve the issue. We will not be renting from this location again, if any future Enterprise locations. Once in 5+ years family vacation significantly affected by their negligence.

This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

One of the worst places to rent a car. Denied my application after proving that my bills were being…read morepaid. Also, the man who I spoke, as seen in the picture attached, did NOT let me rent a car because he didn't believe I was the only person that was going to drive the car, even though is my full responsibility. He said: "im using my best judgment". In addition they though I was not a US citizens because of my accent and that was another unacceptable reason. I took a video of the whole thing and will upload to youtube to show people how they treat customers...

We bought a vehicle April 17, 2026. Refused the extras in the finance office. Shortly afterward, my…read morewife came into office after bathroom visit. Finance asked her if she wanted extras, she looked at me, and said ok to finance person. Approx. another $10k to the final price, which she did not know. We had been with finance for 3 hours after he told us it would take no longer than 15 min. He lied about coverage, and sold us Lojack that I had refused.And did not tell my wife how much the extras cost.

Went there for scheduled service on my 2025 Santa Cruz high-pressure salesman nabbed me and talked…read moreme into looking at a car the next few days I was assaulted by numerous pressuring phone calls to buy a car finally I relented and he brought when they promised the four-wheel-drive truck they brought a 2 Wheel Dr. truck and he was talking on the phone all the while they're telling him no it's not four-wheel-drive until I looked underneath it insane there was no rear differential and then they finally admitted oh we didn't know OK so then they found another car and I did buy it and then it developed problems 200 miles I had it for four days drove a 200 miles and the front end which are shake when I stepped on the brakes I took it back there and they resurfaced the disc brake rotors. Brand new car supposed to have brand new discs for the brakes they resurfaced them and then when I got got it back six hours later after waiting there six hours nothing to drink nothing to eat six hours they didn't even wash the car when they were done I got it out on the freeway where it's a 70 mile an hour the thing still shakes they machine the rotors and they stopped the pulsing with the brakes but they didn't fix the vibration from the tire balance guess I'll have to go to Walmart will I ever go back there again no the people were snotty rude unprofessional incompetent and uncaring the mechanics are not the mechanics are worthless the sales people are un knowledgeable and the service personnel are rude.

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.

The only reason I'm recommending this place is because they do take cash for rental cars but their…read morecars are always junkie there are roaches in the car if anything happens to the car they expect you to pay for it like a flat tire and their cars are way overpriced but they will let you rent with cash

If I can give negative stars I would! DO NOT RENT FROM HERE AT ALL!! They are con artists! They…read morerented a car to me with spider webs all through the floor. But the worst part is 3 hours into my trip the vehicle alternator went out completely on the highway with my children in the car. I had to pay for a tow which the owner doesn't want to cover. Oh they should have insurance right? I asked for the insurance info since I paid for additional insurance and the owner stated "I don't have to give you the info, sue me in court and I'll give it" Like my whole family was stranded on the side of the freeway at 10pm at night with no hazard lights on and they won't cover the tow bill. On top of that they lied and said I never told them I was going out if the city (which was a lie I spoke to Hope in front of everybody) She asked me where I was headed and I told them Naples! They have cameras but won't use them to check. Then I look at Hope and she turn her head as if I'm lying. Regardless they only have certain cars that can make it 3 hours?! This is absolutely the worst place and just use Turo. They took my money and endangered my children...they think this is over. It's far from it.

Went online rented a car by the cost. When i went to the desk at the airport and when discussing…read morethe gas prices to prepay or not the agent said oh you don't need that it's an electric car. I was like. " oh ok". She never discussed anything about re charging it otherwise I would have. It cost me another $100 I can't afford that I went 163 miles I would never have used that much in gas. This is so unfair. If I was told I would have charged the darn car. I was duped. Stay away from Dollar car rental!

Fadi was a complete asshole at the counter and refused to rent a car to us after taking all of our…read morein for and paymen. I would never recommend using this car rental place not to mention the lady if front of me came back in saying the car they gave her to rent was broken and he was rude to her aw well. Highly disappointed by this car rental place.

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

I had the absolute worst experience of my whole 40 years of living dealing with ANY company and…read morethere is no exaggeration here. I booked a car for one day, 24 hours and I found the best deal for this with Budget and I found this on Priceline. On the actual website Priceline, on the first picture and description of this deal it also says, "NO CREDIT CARD NEEDED" so one would presume that means NO CREDIT CARD IS NEEDED TO RENT THIS. I even called Budget, and obviously spoke with some foreign person, as we all do when we call call centers here in the US, it's an ABSOLUTE privilege to speak to someone who is fluent in my language. And it's no disrespect to the person who is of another country but if I am calling in, more than likely I am not happy, and me not understanding what the representative is saying then that just g.j in a piss me off worse but that's not I'm here. I am here because I want Budget to see what kind of people they have working for them. As is stated previously I confirmed everything the night before, everything I needed everything I MIGHT need. Saturday afternoon I scheduled pick up around noon, I arrived approximately that time. I introduced myself to her, as she was texting on her iPhone, that's how much she was using her phone during my experience with her. She finally asked me my information and checked me in up to the point of payment and deposit. Well needless to says even though I planned, and asked questions it made no.difference which made the situation even more frustrating She was absurdly rude to me she never tried to help me, even after learning I was stuck at the airport with no way to gi anywhere. She never put her phone completely down. As a matter of fact, I had to do her job for her on mlm or than one occasion like she had no idea that if you paid in advance your deposit was only $100.00, there was literally a sign next her face, on the desk she sat at, that said that, and I pointed it out to her. And instead of her apologizing to me, she had an attitude then, like she was offended that I had to do her jobs if anything she should be embarrassed, here you are sitting at the desk on more than one occasion and you couldn't put your phone down enough to familiarize yourself with your environment, act professional!! This young lady, made Budget Rentals look like a poor representation of a company I used to think alot more of. If you care to validate my experience, you can look on the film from that day which was 2/01/20 @ around noon-1:30 and you will see your employee treat a paying customer with no respect what so every, her phone was more important than figuring out a solution or offer any kind of assistance, other than sorry you cant rent it, also these third party apps like Priceline do not offer this information and was told that by thus young woman and a rep I called in with that they dont always have up to date valid information concerning your rentals... um really? And this okay?? We get to not disclose all the information, you can't do that dont advertise on the third party apps if you cant offer up to date information and it be ACCURATE!! AND hire someone to replace the girl that worked at the Airport in Gainesville FL @approximately 12:00-1:30pm. I was stuck there for about 4 hours not once did she check on me, knew my situation, and knew it was of no fault of mine but whomever gave me false information. But instead of this young woman helping me. She was more concerned with what was going on, on her phone than doing her job, she never one time made eye contact with me, I have never been treated so ridly by a customer service representative. Budget was and has always been using their services since I was 19, just finishing college, and rented my first car. But because of how poorly I was treated, and how noone tried to help me, I will never use their services again. They should be ashamed of how they treated a lifelong customer.

Have used Budget at Gainesville Regional Airport four times. On all occasions the process was…read moresimple and staff efficient. Sometimes I get confused on where to return because of the Avis/Budget combination.