I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

I will never use your rental services again. You are price gouging and you are scammers when I…read morerented a car for six days brought the car back after four days of rental you refuse to refund the two days that I did not use the car you charged me over $800 for four days worth of a rental. You should be ashamed of yourself and I will never use your services again.

Yo cannot get onsite staff in the phone and remote customer service is the worst. Use Hertz it's…read moremuch better at this airport.

Terrible service. Unintelligible rules that are only explained when you get there. Did not rent a…read morecar, I believe it was discrimination.

Fadi was a complete asshole at the counter and refused to rent a car to us after taking all of our…read morein for and paymen. I would never recommend using this car rental place not to mention the lady if front of me came back in saying the car they gave her to rent was broken and he was rude to her aw well. Highly disappointed by this car rental place.

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

Terrible customer service from Minerva. Lied straight to my face about vehicle availability and…read morehung up on me.

**Check your charges** Rented with this Hertz yesterday. A 'nice' man with brown curly hair helped…read moreme. When he told me the total, I corrected him as it was $50 more. He told me that the extra $50 was airport taxes. I said,'Wow, those are some high taxes', but I just wanted to get on the road. I looked at the receipt later in the day, and he added prepaid fuel to my reservation without my consent. So unethical just to make whatever quota they have for upselling. Of course, when I called Hertz 800 number, they wouldn't remove the extra charge. I'm sure he does this often, because he didn't stutter when I asked about the increase in my price. He did change the subject to how he had to go search for cars and jingled all of the keys to show what a mess their system was. And to think, I actually felt bad that he had to go out in the heat and look for each car to drive up. SMH. Won't rent here anymore.

Update #2: I received another replacement. Much cleaner, much more on par with first rental in…read moreterms of quality (hybrid, intermediate suv). This AVIS location has given me dirty cars before, this one was just unbearable. Took too much time (had to leave work) to get to a decent outcome, but it is resolved. Upgraded to three stars to reflect my many decent experiences with AVIS prior to this incident. Update #1: Spoke with customer service agent over the phone again. He was very kind and helpful. He refunded a day of service. He says tI should be able to exchange the car again, which I will do after work (since I have missed quite a bit today). Hopefully the agent at the front desk is as kind as she was during our first two interactions. Bumped to 2 stars pending new pick up. Customer service is lacking throughout. Initial process was seamless. However tire was flat the next morning after very little driving... The process of getting this rectified was difficult. The replacement vehicle was dirty. They haphazardly cleaned and never offered another vehicle or any compensation for lost work time etc. In detail: I rented the car for transporting family for my grandfathers funeral. Initially very easy to get my car. I prepaid, there was a car available immediately. Tire was flat the next day when I went to pack on my lunch break. It was difficult to get anyone on the phone initially. On chat, the first agent on chat "left the chat" without responding and there was no way to reconnect. The second gave me the number for towing and after going through a whole automated phone call worth of questions, I was directed to a site to fill in the same questions, and at the end of this set of questions I was finally given the number to a human agent. My options were presented as try to inflate the tire with the provided air compressor then take the car to a shop myself and they would reimburse for the tire or drive back to AVIS for replacement. Chose the second option, which seemed like a downgrade, despite my used time and effort. In addition, the car was dirty inside and out. Mid on the seats, food and other debris in cup holders on floor etc. The service desk agent seemed annoyed that I bothered her about it. I asked for a replacement vehicle if they weren't going to be able to clean quickly (because this it the middle of my work day), and the guy was nice enough and said 5-10min to clean. However nice he was, it is reflected that it was a 5-10min cleaning job. The car is still quite dirty, but I have to go back to work. I cannot put anymore time into this. I am very disappointed. They could have at least given me a clean vehicle or the desk agent could have been a bit nicer for the exorbitant amount of time it took from my work day to rectify this.

Make sure you are EXPLICIT when you get your car that you DO NOT WANT INSURANCES unless you want to…read morebe overcharged. I didn't say anything and he didn't ask and I was in a rush and forgot to do this. Later saw that $17 per day was added for one random protection I didn't ask for or want. I contacted Avis online and they seemed like they were looking into it, then they wrote back that it was legitimate and included on the original reservation. Ridiculous because they had me send them a copy of the reservation confirmation and it clearly shows the lower total and no coverages. They are dishonest AND incompetent. Great combination. Not that you have any better options at GNV but just know going in what to expect and protect yourself accordingly. Also be sure to do before and after videos and photos of your rental so they can't claim extra charges for take damage or that you didn't return it with a full tank. I have benefited numerous times from having done this.

Loved this little airport! It reminds me of Myrtle Beach's airport back in the day. Regrettably one…read moreday you'll grow up and have a big giant airport also. But for now it's a wonderful airport. And the food option for breakfast was pretty good aviation Cafe I think it was called. And the employees there were great. TSA was great everybody we encountered in the airport employee wise was in a good mood It was a slow day it was a good day.

Adorable airport. No big planes I think only 5 gates. Very…read morefast tsa Not much choice in food There are rental car companies in the airport bythe baggage claim The rocking chairs are a nice touch

This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

One of the worst places to rent a car. Denied my application after proving that my bills were being…read morepaid. Also, the man who I spoke, as seen in the picture attached, did NOT let me rent a car because he didn't believe I was the only person that was going to drive the car, even though is my full responsibility. He said: "im using my best judgment". In addition they though I was not a US citizens because of my accent and that was another unacceptable reason. I took a video of the whole thing and will upload to youtube to show people how they treat customers...

So... they screwed up LOL. They didn't have rental cars to give to me and at least three other…read morearriving passengers, this is the GNV airport location. I reserved a mid-size SUV. They said I would need to wait up to an hour for cars to come from other Enterprise locations. Here's what they did to make me whole though, listed me as starting with an empty tank, gave me a 12-passenger Mercedes van that had car play, heated seats and a very powerful A/C system. Oh and they don't usually shuttle, but because I was so gracious about them not having my rental car the manager drive me herself 7 minutes to where my car was done being worked on at the body shop. I think it's completely natural to screw up, they owned it, and the customer service after screwing up was excellent.

I've never encountered such assumption. Poor customer…read moreservice and extremely short. I've been a loyal customer for years. I'm here in town on business and they wouldn't provide me a rental. I contacted the reservation group and they let me know John created some rule and blocked me from renting

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.