sat. mornings are the best . best customer service ever . I come in every week. free coffee…read moresat.:-)fresh food fair prices. beany babys cheap or free. ;-p

How do you say you're a truckstop and not have a gas station. Unbelievable!! And diesel was more…read moreexpensive. Stay away!

The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

Alex with Derick's towing was awesome! He was fast, professional and took great care of us. I would…read moredefinitely contact them again.

My insurance company called them on short notice, they had my vehicle hooked up within the…read moreestimated window. s/t dispatcher as well as young man driving the tow truck- both were pleasant and helpful. overall- no problems or issues. thanks!

I don't typically write reviews, but I think this place needs one from me. One of the most…read moreimportant things a business should have is good customer service, and the person they sent out (GEICO dispatch) to change my flat was extremely unpleasant. He was so rude from the time I said "hello" when he called me to tell me he was outside. When he got to the area my home was in, he was in the wrong place, so I had to direct him by phone to the correct location. He acted like I was in the wrong because HE wasn't in the right place. So I got him to the right place and told him where my car would be. I said "it will be on your right. It's a black Toyota Camry. As I was walking up, I saw he had stopped in front of the wrong car. I told him that he was in front of a Corolla, not. Camry. Is it wrong for me to assume that a towing company representative should know cars? His attitude increase once again because of HIS mistake. The only good thing about this guy is that he was fast. It's the only reason for the additional star. When he was done, he never said anything to me about being finished. I'm glad I knew. But I said thank you and he completely ignored me. He didn't even look in my direction. Even after being rude to me the entire time he worked on my car, I tried to be the bigger person and stay nice, but it didn't work. Customer service is a huge deal for me, as I'm sure it is for other people. When your business lacks good customer service, it makes you not want to use them again. Get your people some training.

Have Roadside coverage with GEICO, who used Guardian Angels for my call for assistance. My…read morehusband hit a pot hole with his back tire and needed help to put a donut on so he could go to Sam's Club and get a new tire. Called at 2:00, was promised for 2:51, came @ 4:00. He arrived in a car like an Uber driver, didn't have right tools, couldn't get tire off, suggested we call for a tow. So Called GEICO again and they sent a tow truck from H & H Body Towing (arrived @ 5:30) and he had the right equipment to get the broken tire off and the donut on. By then it was too late to get the new tire put on. So it took all afternoon to get a job done that should have taken 20 minutes. This is very shoddy work and very disappointing for me as a customer.