Buyer Beware - My Sister's Experience at Transit Town (Elma)…read more Sharing this so others don't go through the same thing. My 21-year-old sister had her car towed there because it wouldn't shut off and was stuck in park. After sitting there for a WEEK, they told her it needed a battery... and charged her $550. Problem is--that wasn't the issue. When they were questioned about it, the dealer hung up on my dad twice. They then said it needed more diagnostics (more $$$) and wouldn't release the car unless she paid. No return call from management either. We had it towed to another mechanic... and within ONE MINUTE they found the real problem: A bottle cap stuck in the transmission. Fixed immediately. No charge. There are honest mechanics out there--but this was not one of them. Just a heads up so no one else gets burned.

DO NOT SERVICE YOUR VEHICLE HERE!! I brought in my car to have an oil change and take care of a…read morerecall light. They corrected the recall and called me back to pick up the vehicle. Upon my arrival, they realize that they didn't do the oil change. I had to leave the vehicle overnight and picking it up in the morning an hour late and my oil was finally changed. Whoever did my oil change forgot to put a gasket in and 30 mins into driving, I get a low oil pressure on my dashboard with a check engine light. Turns out my oil level was completely depleted, and it spilled all over my engine bay and everything else causing my car to smell like oil inside. This could've completely destroyed my engine have I driven for another 15 to 20 minutes. I was close to a shop in Williamsville which corrected the issue and told me to NEVER take it to them again as he has never seen this level of unprofessionalism, incompetency and negligence. I called the dealership twice since then to ask for a refund and no one's returned my calls. It's a shame for such a big company to be so unorganized and show disregard to their customers. I would put zero stars if I could.

West Herr Acura - Always going the extra mile, friendly, helpful, making sure to take care of what…read moreneeds to get done. Extra points for remembering your name and great suggestions when you need something they can't cover. Shout out to the Service Department folks here. They treat everyone with respect and it's obvious they truly like their jobs! Although this may not be the largest dealership in town, they certainly have their act together. Lovin' my car, lovin' West Herr Acura!

Fast, friendly, good service! Jason provided the best service. Answered all my questions and…read moreprovided me with great feedback. Never have to wait long for an appointment. For a dealership, pricing is reasonable.

Bought a nice car from them-and they gave put on new tires, brakes, before I picked it up…read more I have nothing but good things to say about Andrew and his dad- ignore the other bad reviews. These people are legit.

I bought a vehicle from their North Tonawanda spot and let me tell you I had nothing but bad s***…read morehappen with it. I spent roughly about $3000 and some change at the mechanic with fixing a tie rod with my tire almost falling off and a problem with the coolant and thermostat that almost overheated my engine. This place is a den of con artist scumbags of the highest order and I will be in contact with an attorney to see if I can file a lawsuit. These mf'ers should be ashamed of the s*** they pull and I hope they lose every penny because of business loss.

So far I am extremely happy with my experience at Dave Smith Ford. I wandered into the first dealer…read moreI saw pretty much on a whim. I have been avoiding getting a new car for months now because, to be frank, I didn't want to deal with car sales people. But Nick was SUPER helpful, honest, knowledgeable and quick to respond. Kyle did the financing end of things and was very patient with me. He got me an amazing deal. Overall, the staff wasn't judgemental, gimmicky or pushy. I felt listened to and respected, which is huge for me. Plus, I ended up walking away with my dream car AND it was in my budget! Couldn't believe I was able to make that work as I was expecting just to get a cheap daily rider that would tie me over until I could afford something nicer. Go see Nick & Kyle now!

I had the worst experience at a dealership possible to occur. Mark put a deposit down on a vehicle…read moreto hold it because he thought I would like it. I test drove it and asked to have it overnight. Took it home, the next day the salesman and GM Dan told me I only had one hour to decide in which wasn't enough time for me. The GM was very rude. The next week they drop the price for auction because guess what? In that one hour I had a week had passed and no one looked at it. I text to see if it's available. Go in to buy it. Sign everything to take it home. There's a lean and no title. Dealership claims they did not know yet again a week prior I had one hour to decide. Vehicle had one small dent in which they said will be fixed, only has one key I am told I will get another. Over a week goes by before the titles in. Get the car it's been there dents still there, no key. Drive the SUV home only. Next day only to two stores. Brakes start squealing. Mechanic looks at it. I call next day. Oh bring it in. List of things wrong sent over including brakes, rotors calipers. Another week goes by they still have the truck. Go pick it up. It's making the same noise. GM gets in no noise of course. I drive home hear it turn around. Drive the salesman so much noise you can't believe he states "oh drive it 100 miles it should go away". Now I am getting upset I ask for the GM oh he's in a meeting. The tech comes for a ride hears it. Within the drive states all of this "oh we cleaned the pads, that noise will go away I promise, must be cheap brakes whoever put on it prior, yeah it's the brakes, GETS out of the vehicle says if it's still happening in a few weeks bring it back and tell them it's the pads and rotors but don't say I said so". I ask to talk to the GM manager dick head Dan. Explain what the tech said, that I am getting mad and it should be fixed. Dan comes back and says the tech said he didn't say that. In which I get mad and ask why I would lie. I said you are a dealership you should be fixing it not saying drive around with the noise. GM gets mad at myself and my significant other for expressing concerns about working in costumer service and they should be fixing it. Our experience was the worst we have had and trust me we own vehicles- he was told this. Dan gets pissed off states "I am not doing anything for you, I am done here. We are done". Gets up and walks away as I am still speaking. If this is the type of dealership you want to deal with be my guest. Hours wasted, treated and talked to like scum and sold a car they refuse to fix even when their tech stated all of the above. A manager who just says we're done and walks away, now that is the great representation of how you will be treated at DaveSmith Transit Road.

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

They don't answer the phone . They keep you on hold till a clueless operator answers and cant…read moreanswer any of your questions. Try messaging ? No luck with either. How do you deal with a company that operates like this

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

I had a maintenance appointment today for my Q60 Convertible and the Service Manager Nicole was…read moreINCREDIBLY HELPFUL! She made me feel right at home and got me in and out in no time! She took care of all my needs and I look forward to seeing her again soon! Thanks again!

If you're looking for great service, friendly staff, and a hassle-free experience, Nissan…read moreWilliamsville is the place to go. Special shout-out to David and Moe for making my visit a standout!

Had Mike as my sells person. I was a really pain after speaking with him about what car I wanted…read morehe went outside in the freezing cold and found me the perfect car in the exact price range I wanted. So if you're looking for that perfect salesman I would suggest. Michael Degeorge his direct line number is 716 206-1743. You will be happy

I took my car in for the scheduled maintenance and started talking to my salesman I worked with…read morebefore on options for when my lease was coming up. I had no intention of getting into something new now but after test driving and making sure it worked within my budget, that's what happened. I ended up in a new lease for only a couple dollars more a month in something that was a little bit bigger for the family but also more efficient. I am looking at my past review from here and I am writing this one week short of two years since my last review, which makes sense! After excellent service here for my last two cars, I will be going back to the same salesman at Joe Basil for my next car too.