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    Joe Basil Chevrolet

    2.3 (119 reviews)
    Closed Closed
    Updated a few days ago

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    Oil leak after the first service 9/25 after he was charged $2300 to get the leak fixed.

    My grandfather Fred Dirr, who is currently in his early 80's and has been a customer at Joe Basil for years, had a harrowing and rather expensive experience with their service department this past month. On September 18th he had noticed as he pulled his 2019 Chevy Trax out of his garage that there was a small oil leak with droplets on the garage floor. The next day my grandfather took the car to Joe Basil for them to check it out and to fix the issue. Service department said we're going to run dye through it and to come back next week. My grandfather comes back to Basil on September 25th and with no prior notice from the dealer during their tests and to inform him of anything, claimed that there was oil leaking all over the place and that several parts underneath need to be fixed. They said the cost for the repair would be $2300 with parts/labor. So my grandfather paid it in cash and they said that the problem would be resolved. My grandfather took the car back that day and just to see if they had fixed the problem, slid a piece of cardboard under the spot where the leak originated for the day and would inspect it the next morning. The next morning he went to the garage and there was more leakage than it was at the beginning, even though he just paid $2300 to get this issue resolved. He goes back to the dealer that day the service department claimed that "When you fix something in that area, it gets pressurized and leaks begin elsewhere." So they tell him this what needs to be done to remedy the issue and the cost for this repair would be $427.35 parts/labor. So my grandfather, trusting that he is, paid with a credit card and took the car home after service worked on it again. He decides to not drive the vehicle for the weekend and again slid a piece of cardboard under the spot and see if would continue to leak oil. This time however when he removed the cardboard, the leaking continued and this time it was anti-freeze. He then takes a look under the car and sees that part 409 was dinged and that there was a screw missing when it wasn't prior to the first service. He goes back to Basil to complain that he has paid nearly $2800 to fix a small oil leak and the issue still hasn't been resolved. Service department takes the car in again and then says he now has leakage on the front side and that the cost to get THAT fixed would be $1500. My grandfather decides to deny the service offered, given that he has already taken the car in twice and they still have not taken care of the issue, and proceeds to take the car home. When he complained to management, they tell him that they can give him $300 off and have the repair be $1100. For droplets of oil coming down from the car, would take 3 visits to the service center and an estimated $4000 my grandfather would have to pay for one small oil leak and then antifreeze AFTER he got his car back the second time. Do you think that makes sense? Including the fact that part of the car was dinged and a screw went missing after he picked it up. My grandfather in an honest man who does a lot of good, loves his cars and the mechanics who ply their trade in fixing them. I feel that he was taken advantage of and it is incredibly disappointing that a well-known dealership in Western New York in Joe Basil, essentially made promises they could not keep in terms of fixing his vehicle and continued to try and charge my grandfather each time he came back to show that the repair they were in charge of fixing wasn't resolved. To the management who will see this review, I would like you to get in contact with Fred and myself and to offer back the money he spent to fix an issue that your service department was responsible in handling. I thank you for your time and look forward to hearing your response. Sincerely, Lars

    Sara K.

    Had an excellent car buying experience here and got the vehicle of my dreams! For the sales portion, I worked with both Rob the sales manager and Andrew Lomas. They were both very nice and got me exactly what I wanted which blew my mind with the state of things during the pandemic and the shortage of cars and stopping production on certain vehicles, including the one I wanted. But they had it on its way and it's now mine. Andrew also took the time to show me the features on my car so when I left the dealership I was all set up and ready to drive and understood the features of my car. Justin did the financing and offered us the additional coverage you can get for the vehicle in addition to the warranty. He was good at explaining what everything was and breaking down the prices. I felt very confident when I left this dealership and would recommend anyone looking for a new car to come here.

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    7 months ago

    bought a 2026 Equinox very happy with my purchase and the salesman. Never felt like I was under pressure.

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    Ask the Community - Joe Basil Chevrolet

    Review Highlights - Joe Basil Chevrolet

    . The work was all covered under warranty, and my oil change was free of charge, being a loyal Basil customer

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    People searched for Tires 1,760 times last month within 15 miles of this business.

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    Fox Tire - Receipts

    Fox Tire

    (59 reviews)

    Eastside

    Does anyone else just have terrible car luck lately? No, just me? Fortunately Fox Tire has my back…read more My dad owed me some new tires for Christmas, so after calling around to figure out good pricing, we decided to go with Fox Tire! I can say overall that going with them was the best decision I ever made. We actually bought the tires last year (2021), they replaced all four tires and did some extra alignment work that needed to happen. Since then they've held up so well, and I haven't had to have any work done with the tires since. Though Fox Tire gave us the least expensive option, they absolutely have the BEST tires to offer, and absolutely fabulous service on top of it. A year later now, I discovered a nail in my tire and was worried it'd have to be replaced. After stressing about the expense of some new tires I ended up bringing my car back to Fox with the original receipt for the tires to get an opinion on whether I would need to replace it. Fortunately, they were able to patch my tire. FOR FREE, because I still had my receipt from buying tires from them originally. SAVE YOUR RECEIPTS PEOPLE!! They absolutely saved my life today. They weren't busy at all so they were able to take my car in right away and patch it up no problem. It took less than ten minutes. FABULOUS service. The team here is so nice and they took a huge weight off of my shoulders being able to take care of the issues with my tires so quickly. Not only do they do quality work, but the services they offer absolutely make it worth it to continue to come back to them with any issues.

    Extremely disappointing and insulting experience. I contacted Fox Tire in advance and gave them…read morefull details about my set of four Hankook iON EV winter tires, including the size, mileage, tread depth, condition, and no repairs. They told me they purchase used tires and that the range is typically $10-$80 per tire depending on condition and demand. After I brought the tires in, they offered only $10 per tire, then raised it to just $12.50 per tire. That is $50 total for four good-condition EV winter tires that originally cost around $1,000. The offer was ridiculously low and felt like a complete waste of my time. I would not recommend bringing used tires here unless you are ready to be lowballed.

    Joe Basil Chevrolet - tires - Updated May 2026

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