1. Tia Women's Health Clinic San Francisco

1. Tia Women's Health Clinic San Francisco

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San Francisco, CA

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Tia Women's Health Clinic San Francisco

3.2 (62 reviews)
Open 8:00 am - 6:00 pm

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This was the tia message for the same labs. I'd think it came back negative! Future lawsuit for them from someone, for sure.

Tia is an amazing provider for lower level care like light dermatology, gynecology exams for std's or pain, birth control consults, nutritionists, acupuncture, etc. I've gone to them for other small medical issues like these and had a great experience. The office is clean, safe, easy to access, staff is all very friendly, and things move quickly which is awesome. BUT !! if you have a more serious concern like skin cancer as I did, this is not the right place for it. They are a nightmare to get in contact with over the phone as they mainly like to keep contact to their in site messaging (3+ business day reply time), they message you their own format of lab results with hardly any of the information quest has available on their site, they don't give referrals unless you are a paid member, and you will have to do a lot of the heavy lifting on your own like taking the results to a specialist, finding that specialist, interpreting your own results, faxing labs, notes, and charts, etc. Calls will not be returned, it's impossible to reach the SF specific desk (after months of communication issues they finally gave me the extension, 166 which gets you to them ), and from what I understand most of the doctors are only in the clinic a few days a week if that-- so trying to get a hold of the same person who saw you takes a long time-- and with serious issues, the anxiety of waiting and being on a time crunch to get things done before they spread-- Tia was a flop. Which is sad because I actually loved the doctor who saw me ! I will still come here for certain things because I love the clinic itself, its mission, and its values but keeping in mind that they are not the place to come with things that are timely and more serious.

My overall experience with Tia was negative and I have detailed why below and I have included a screenshot of my message to them regarding not being able to schedule a mental healthcare appointment; you will see that the date I sent the message was August 27, 2024, letting them know that they did not have an appointment available until December, 2024. She did let me know that they can provide outside referrals so that I could be seen sooner, but doesn't that defeat the point of paying for a Tia membership to have your care provided by them vs. another provider? I found a promotional code last year in July to purchase membership at a reduced rate. My initial intake call was supposed to be over video, but instead it was a phone call due to their server being down. We spoke for around 5 minutes over the phone regarding my goals as a member, and I let them know that receiving care from one source vs. multiple practices was why I joined. I let her know that I have mental health diagnosis and will need services and medication for my diagnosis. The person I was speaking to did not know if Tia practitioners could prescribe my mental health medication (which are very common meds), and I wouldn't be able to be seen by a mental health provider for over a month. My 5 minute initial intake phone call was $35 after insurance. I became discouraged after the call because I saw that while the concept of Tia was appealing, they likely wouldn't have the ability to provide the very basic care I need, such as scheduling an appointment with a mental health provider in time to receive a prescription for the mental health meds I take daily. It was also alarming to learn during my initial intake the person who I assumed was a healthcare practitioner (I assumed this because they billed my insurance for my 5 minute call with her) did not know if they could prescribe my daily meds...why would a healthcare provider not have the ability to answer this question? I did not schedule any additional appointments and continued receiving care from the providers I saw prior to joining Tia. Fast forward to this week - I reached out to them via message in their online portal and via phone regarding wanting to give membership to Tia a second try, asking if they could restart my membership (for another year) without having to pay the fee again since I did not utilize any services or schedule any appointment after my initial intake call, and explaining my experience in detail on why I became discouraged and did not seek further treatment. The Tia Care Team person I spoke to when I called said that they didn't know if it was possible for them to restart my membership to give Tia another try without me paying the membership fee again, but that Tia now offers two options: a membership that is paid and includes concierge (what I had signed up and paid for last year), or Tia essential with does not require a membership, but provides access to schedule and receive treatment from their providers. I was told that with the latter "Tia doesn't help you with all the complicated billing stuff with insurance", and I'm still not sure what that means. Via the portal, I was told by two separate people from the Tia Care Team that I would need to repurchase membership to receive the same benefits I had paid for last year. The fee is $300 per year/$25 a month if you pay monthly or $240 per year if you pay annually. I did not proceed with restarting my membership because I don't want to pay for a service again that I wasn't previously satisfied with. The two individuals from the Care Team thanked me for my detailed explication of my experience, but did not mention or address the reasons why I was dissatisfied with my previous experience, a basic step in customer service. Because of this experience, I now view Tia as a money grab business. The frills and pretty office decor look nice in the promotional pictures they use for ads, but it doesn't compensate for their lack of customer service or ability to provide basic care.

Sabrina V.

I am a 24 year old, pretty healthy, average female with little to no health problems. I rarely see my PCP, usually only when there is something urgently wrong, maybe a bad cold and need a doctors note, or obviously broken bone, etc. For the most part, I see my PCP once a year at Kaiser, so I thought going to Tia once I switched insurances wouldn't make a huge difference in my overall health. I think Tia is great for people who don't have severe health issues. If you're just an average gal looking for a PCP, not many issues, then I'd totally recommend this place. I don't think I'd recommend older folks with serious health issues to come here. Also, for the older folks, I can imagine there being an issue with the technology, since this place uses the Care Portal to communicate everything. Old people might not know how to navigate the website as easily, but it isn't very hard to use so I think they can definitely be taught. I think downloading an app would be more helpful. And I think for the older folks, if they can book their next app while at the clinic, instead of waiting for a message from the Care Team. I also don't think you can book any appointments with an MD here, which I personally don't mind as much because I'm generally healthy, so in my case, seeing an NP is just enough, but not sure if it's the same for others. I do like the Tia Whole Health Exam. It does feel like the staff here really cares about the comfort of their patients. Everything feels catered, clean and inviting. I'm still pending the third step, which is the follow up to discuss the blood work and lab results. I like how they really want the patient to pick what is the biggest health concern, it is catered to your needs. A few things.. for a whole health exam, I was expecting that they actually take my weight and height. Instead, I just told the MA what my last weight and height was. Since I usually only go in once a year, I think it would be best to do the actual weight and height. The MA also said I was going to get a pap at this visit, but I knew in my head I didn't need one because I just had one two months ago and had told the NP that as well. When the NP came in, she also re-confirmed that I didn't need a pap. Nothing really bad, but maybe the organization needs better communication skills? Despite all of that, the clinic itself is really inviting and cozy. I'm looking forward to my follow up results and more appointments to come. Also, check to see if you qualify for a waived membership fee, since I was qualified and I don't need to pay membership fees.

Lauren M.

A gorgeous health care space that values the opinion and voice of clients - harder to find in SF than you'd think! I joined Tia out of desperation. I switched health care providers at work and came to find that no medical facility (UCSF, Dignity, Sutter) in the city was accepting new clients until 2024, except for Tia. I was able to book an appointment within 24 hours of my insurance approval. Truly amazing! Tia has been extremely communicative about my health care plan - sometimes overly communicative. It does have limitations in service - quite a waitlist for a psychologist and some procedures - but for someone in relatively good health, they meet all the needs I have at this time in my life. Their in house acupuncture is a godsend - I felt completely healed in three days. One downside is the hours (nothing after 5 in person) and no weekends. But there is a lot on site that they validate for!

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2 years ago

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6 months ago

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7 months ago

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4 years ago

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8 months ago

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3 years ago

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2 years ago

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3 years ago

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Joleen S.

Thank you so much for this thoughtful review!

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9 months ago

Staff and providers are very kind and answer all questions. 10/10 recommended, you will be listened to and not rushed.

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11 months ago

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3 years ago

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3 years ago

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Thank you so much for sharing this experience with us!

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3 years ago

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Joleen S.

Thank you for this review!

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4 years ago

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1 year ago

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2 years ago

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3 years ago

I love coming here! I feel safe & well taken care of & not rushed like most primary health offices.

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Joleen S.

Thank you for taking the time to share this review. :)

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3 years ago

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Joleen S.

Thank you so much for this awesome review, April!

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Tia Women's Health Clinic San Francisco Reviews in Other Languages

Ask the Community - Tia Women's Health Clinic San Francisco

What is your fax number?

Tia's Fax: (646) 871-6820

Are there actual MD's at the SF Clinic or only NPs for exams? Not discounting the fab NPs who do tons of heavy lifting. I'd just like to know this prior to subscribing. Are there Internal Medicine or ObGyns doctors & can I request one when I visit?

Hi Amy! Great question, at this time we have 2 NPs and 1 MD at the SF clinic. You can read their bios on our site here: https://asktia.com/locations/tia-san-francisco… 

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Review Highlights - Tia Women's Health Clinic San Francisco

My doctor, Emily Lu, listened to all of my concerns and I was not rushed in any way.

Mentioned in 3 reviews

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Jean Yu, MD - Dr. Jean Yu of the Pacific Gynecology & Obstetrics Medical Group

Jean Yu, MD

4.7(27 reviews)
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I had the privilege of seeing Dr. Yu and Rhonda for about 11 years, and I was heartbroken to learn…read morethat Dr. Yu was no longer at CPMC (now at Kaiser). I recently tried to schedule my annual appointment, only to discover the news. I have never been so sad to lose a doctor. Dr. Yu was the first doctor I truly felt comfortable with, and her compassionate nature made all the difference in my care. She is an exceptional listener and has guided me through various life moments with expertise and kindness. I also want to express my heartfelt appreciation for Rhonda, who has always been incredibly kind, supportive, and patient with me. I will sincerely miss both of them and wish them nothing but the best. TLDR - Dr. Yu great! She is an exceptional doctor who made me feel comfortable and supported for over 11 years. She's a fantastic listener who guided me through life's ups and downs with care.

This review is long overdue. I was recently on Yelp actually searching for a new OB/GYN, as Dr. Yu…read morehas now moved on to Kaiser, and it made me reflect on my experience with her. Simply, I cannot express how grateful I am for her care, she truly saved both my life and my daughter's life. I unfortunately had a serious complication where my placenta ruptured, and in that critical moment, Dr. You made the quick and life-saving decision to perform an emergency C-section on me. I can't even imagine the outcome if it weren't for her fast thinking and incredible professionalism. She got my daughter and me through that moment safely and I will forever be thankful. Even after the delivery, when my daughter sadly had to stay in the NICU for two weeks, Yu continuously checked in on us and offered her emotional support. As a first time mom, I was so naive but she guided me through every step with such kindness and patience. She didn't just care for me physically, but emotionally as well. I feel incredibly lucky to have had Dr. Yu by my side during such a vulnerable time. Her dedication, compassion, and genuine care are things I will never ever forget.

Tia Women's Health Clinic San Francisco - obgyn - Updated July 2026

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