The worst restaurant ever had in London. Even one person they will add on service charge. I asked the waitress to take it off. She said it's compulsory and tired to show me it's written on their menu. And the ridiculous thing is on the receipt it says : discretionary as the pic I have attached here. Also the food isn't good not enough spice chill. Sichuan special stir fried pork belly slice 天府布衣，Tian fu 39 Bulwer St,London W12 8AR 差评！千万不要来这家店！一个人也要服务费！ 是原则问题‍！一个人来吃便饭，一菜一饭。看了一眼加了服务费，问可以take off吗？答：不行。还起身说我给你看看菜单上面有写要付服务费，给我的账单都写了服务费discretionary. 服务员女，中长发，40多岁起码，戴眼镜，瘦。菜吧，小炒肉没有任何辣味，来辣的青椒都放很少。都是不辣的青椒，没啥肉。 read more

Tian Fu Bu Yi - Chinese Near Me - London, XGL

Decent Sichuan restaurant with an extensive menu and hot pot options. Worth coming. Conveniently located next to the Westfield Shepherd's Bush mall. Service, like a lot of Chinese places with authentic dishes, was not the best. Good decor and atmosphere. OK noise level. Highlights: that pork knuckles! Tender soft melting in your mouth. Their salt and pepper shrimps are very good. Lotus roots are quite good (right level of spice). read more

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DONT EAT HERE! I went here with my wife and had numerous problems with both the food and waitress. My food had a ball of hair in it and was poorly cooked so I sent it back and ended up being charged double. The waitress also had given me 2 dishes for the troubles that she said were complimentary but then continued to charge me for them! She also repetitively hit on my date John grey right in front of me, making the date very uncomfortable. 女服务员不断地搭讪我的约会对象约翰·格雷并抚摸他。她拒绝让我们独自一人，幸运的是，她不是一年级新生，否则我的夜晚就会彻底结束。 read more

I recently visited Tain Fu a Chinese restaurant in Shepherds Bush, London and was extremely disappointed with the food and the service. From the moment I walked in, the staff seemed overly-interested and used that as a persuasion technique to "Woo us in to ordering more food" and was told after the FIFTH food dish that all of it was "on the house". This was the start of the lie... I ordered a dish that was recommended by the waiter, but when it arrived, it looked nothing like the picture on the menu. The food was bland and lacked any flavor, and the vegetables were overcooked and mushy. Then we were denied Sake and was given warm Native Chinese beers to wash down the horrid and bland food To make matters worse, when I mentioned my dissatisfaction with the dish to the waitress, she claimed that it was prepared exactly as it should be and refused to offer any alternatives or refunds. It was clear that the restaurant was more concerned with making money than providing quality service and food to its customers. Overall, I would not recommend this Tain Fu to anyone. The food was terrible, the service was unprofessional, and the staff was dishonest. Save your money and go somewhere else where you will be treated with respect and served delicious food. *(I was recommended a Japanese place not to far, in Shepherds Bush) read more

Decent Sichuan spot away from Chinatown. Ive been here a few time and they are always consistant. I would recommend their hot pot as its all you can eat for about 19£. As dishes I really like their "fish fragrant" aubergines. The sizzling fish in chilli oil. I ll usually go there if I fancy Chinese and Im in the area read more

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John Gray and Weston Gansler double teamed me in the parking lot. Food sucks too btw....

this might have been the worst place I visited. food was absolutely rancid, waiters extremely rude. They threatened to kick out my deaf 10 year old child. Never again. read more

one of the sloppier establishments I've visited, poor service and my food wasn't even what I ordered. I was also very confused with the server telling me I looked like John gray?? Not sure what it meant but it wasn't up to par. I hope this review will spark some change and they can figure it out... very dissapointed. read more

They STOLE $100US from me. Waitress ran my credit card 3 times, and said my US card was no good. So I paid in cash, with over generous tip. When I returned home to the states, I was shocked to find that they DID charge my credit card. When I called to dispute it, the manager Mr. Wong refused to reverse the charge. Sad that they rip off tourists. read more

A geed Sichuan restaurant. We had a very enjoyable meal here for a reasonable price. However fellow Americans beware if you plan to pay by card. They do not accept US chip and signature cards - but no forewarning as they say they take Visa. read more

Have been there a couple times. The food is OK, quite authentic Sichuan food. They definitely have a good chef. However, the service is really bad. The crew (particularly the waitresses) behave in a way like they are still working at some state-run restaurants in communism China. They are rude but they may not realize that they are rude. Some serious training may help. My friends and I will be really reluctant to go back. read more

My wife and I went to this restaurant on a recommendation from friends. We had often walked past and it was consistently quite full of people so thought we would give it a try. My wife got the the restaurant at 7pm, it was empty at the time however the staff told her she needed to book a table, so she booked for 7.30 and went next door to the defectors weld for a drink. We went back at 730, the place was still empty (lucky we had booked 30 mins before!). The server gave us a rather cold reception, seated us, gave us menus and walked away. After she had finished having a chat to a group of staff at the counter she came back and asked for our order (would have been nice to have had a drink by now). We requested a couple of chicken dishes from the front page and was quickly told "you do know those are cold dishes" - So we changed our order, which seemed a slight inconvenience to her. So needless to say my opinion of the service is that it is very poor. Food: Starters: I ordered spring rolls (original I know) - they were fine, nothing special. My wife ordered a vegetable dish which she asked what was the vegetable as it had a name we had not come across - we were told that it was a Chinese vegetable and she did not know what to compare it to. Unfortunately this dish never arrived, which we figured as they put the mains on the table - when we asked where it was she said, oh i didn't think you wanted it. Lets be fair and put that down to a communication error. Mains: I ordered fried duck in a spicy sauce. The fried duck was not just fatty, as you expect duck to be, but very chewy and the sauce was far from anything I would say was spicy. They probably put a minimal amount a schezwan pepper through the dish. My boiled rice was a pasty clump of what could have been 3 day old congee, it was a sad state. How can a Chinese restaurant not even get boiled rice correct? The dish my wife ordered was the crowning glory of the evening - Stir fried pork. I fear this is no exaggeration the plate came out and it looked like a heap of shaved kebab meat from one of the near by take away stores, it was swimming in oil. My wife was too scared to try the dish, I thought it only fair to give it a go... I wish I hadn't. We decided to skip dessert. The large table next to us were having the Hot Pot - it looked good and was clearly what this place is known for. But I guess when you leave it to your diners to cook and season their own food less can go wrong ! The bill came to £48, this included wine. The place was still only 20% full... so glad we booked ! We won't be going back, we won't be recommending this restaurant. If you feel like Hot Pot then go give it a try as it seems to be popular for that, but if we are to pay £20 each to cook our own food we at least expect some good friendly service ! read more

So I was a little skeptical when my Zhong guo ren (Chinese) pals told me that we were going to Hot Pot out near the westfield mall. Was it going to be kitschy and "dumbed-down" for my non-Chinese palate? I am a minor expert in sichuan food (outside of China) and I can say that this place will not disappoint. Key points: - Go to eat family style and share. Because of this I prefer a group of about 5 people will like minds, aka eat pork, shellfish, spicy items, and don't shy away form tripe and other innards. - Plan on staying there for about 2 hours. - Get the Shui Zhu Yu (fish in hot oil) as a compliment to the Hot Pot. THIS IS THE BEST I HAVE EVER HAD. The fish was incredibly fresh and the liquid was so fragrant, with chillies, cloves, and other spices. - Get the Hot Pot and put the food in quickly. Don't fill up on the first platter, because they will bring the good stuff later when they know you are a serious foodie. - Here you pay one price for all you can eat, so enjoy! - I recommend everything but the ham, and really loved the clump of small mushrooms (no idea the English name) and the turnip. Highlights: - Shui Zhu Yu - Good price overall for beer, drink, and a ton of food (£25 per person) Low-lights: - Wait staff forgot our drinks a number of times. tsk tsk - Knowing Chinese is a definite advantage, you need to be a little bossy to get the table you want and to get the food you want. -----How Hot Pot works:--------- There is a boiling liquid pot on your table, half spicy, and half mild. The wait staff brings you raw food (lamb strips, fish balls, mushrooms, greens, white fish, prawns, dried tofu, fresh tofu, tripe, ham, turnip, noodles, and more) and you put the food in the pot and take it out when it is cooked. You need to be able to tell when food is cooked (prawns turn pink, etc). In the mean time you go to a side table and get sauce to dip your cooked food in. Get the light tan sauce it is a sesame concoction and very very good with the spicy food. read more

Bonus points for being authentic Chinese and while I'm a huge fan of dim sum and the such, does it make me an asshole if I want my Chinese food to be a little anglicised? Hmmm....This place looks more to be the real deal. Restaurant was full of other Chinese people which is a great sign but the waitress was waaaay too busy with her own peoples, speaking Chinese, to pay much attention to the table of 3 white looking girls (myself and 2 friends). Points taken off for service slower than molasses. No check up. Waitress forgot one of my dishes, probably because her English was limited. Bill came and I had to bring the monies to the front counter to finally get out of there. I wanted to order more food but the waitress never came by and when whatever food I did order came up, it took foreverrrrrrrr.She said steamed dished were to be 5-8 minutes, but trust me, they came out later than that. I had high hopes based on all the yelp reviews but yeah, not coming back to this place. Food was OK but shitty service and not to mention gross bathrooms aren't appealing. I was still hungry when I left, tempted to get more food at the Westfield. And that is not a good sign. read more

Total rip off! We had the lamb with scallions and the squid tentacles fries ginger and a ton of red chili peppers, both dishes were tapa size and the bill 35£ not worth it! read more

Tian Fu Bu Yi - Tons of not edible red chili peppers - Chinese Near Me - London, XGL

Went for a meal there last night and I was blown away by the food. It was excellent and reasonably priced. We had the braised pork knuckle (excellent but would have been even better if they served Chinese bread to soak up the gravy), kung po chicken (this is the real deal), fried fine beans (yum yum YUM!), and snails in wasabi sauce (wooo hooo!!!). Cannot wait to go back for more. read more

Decent hot pot restaurant near the Westfield Mall. It's not amazing, but not bad either. I believe the hot pot was all you can eat, and we kept ordering meat platters after meat platters. In my opinion, their beef was the best. The lamb and pork were ok. The girls kept putting vegetables in the hot pot which contaminated my meat soup. I recommend not putting any vegetables. Tofu is ok. read more

This as yet has been the best place for buffet hotpot that I have ever encountered purely due to the generosity of its portions, the variety of options and the tasty Szechuan-style hotpot sauce and the hotpot soup. For the hotpot sauce you all the ingredients are available for you to mix at your own preferred quantities; I recommend the following: a touch of garlic, a sprinkle of spring onion and coriander, two spoonfuls of sesame oil and plenty of peanut sauce. For the hotpot soup (i.e. what you stew your food in) I recommend that you try the half chilli and half non-chilli but fragrant soup as this gives you a choice to ignite your senses on both sides of the spectrum. However, a couple of warnings: the last time I had hotpot here (and I've had it 4 times already) I found the chilli to be over-explosive and it left my insides burning so be careful and sometimes the restaurants card machine doesn't work so it is advisable to bring cash with you. P.S. The Szechuan dishes are also delicious and good value, just be warned that chilli is a common theme throughout. read more

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The hot pot was very nice. They wouldn't take my Visa card since I'm from the US, so I had to run down the block to an ATM while he swiped everyone else's Visa cards. I don't think it works like that since that's never happened to me. read more

Have been to Tian Fu quite a few times as my flatmate loves authentic Chinese. It is great! We have had a mix of dishes that you eat family style or another time had the hotpot. The hot pot is the way to go. For £20ish per person you get basically all you can eat, of a massive list of items and they will happily fill your tray if you run low. You can get regular broth, spicy broth or split down the hot pot. If you have never had a hot pot you get a tray of meats and vegetables that you put in the hot pot and boil it in the broth. Tian Fu also has a sauce bar where you can go and construct the perfect dipping sauce for your food. I am certain that I will be back. read more

If you grow up in China, you will find out the dishes there are just OK. The meat wasn't cooked fresh for me. We had food there and it made me and my boyfriend both got sick after that day..... read more

This is the first time eating Chinese food outside of Chinatown, and I was impressed. This is actually a Sichuan restaurant so I was a bit worried that their dishes would have been too hot for me. But actually the levels were manageable and all the dishes we ordered were pretty authentic. We got the chicken with bamboo appetizer, main dishes of braised pork, stir-fry prawns, this amazing bean dish and their soup-based noodles. Every single one was mouth-watering. Even when I was full I had to eat more, it was that good. They serve the rice in a big bowl (we were of four people) so it was an invitation to be gluttonous. The service completed the experience, they were very friendly and funny too. Definitely will be back. read more

I came here for a work lunch to celebrate Chinese New Year and it was really good! This place services authentic Chinese food. We ordered dan dan noodles that were really nice. The pork belly was delicious and melted in my mouth. The service was also very good, and the good cane out quick which made it easy for us to get back to work on time. There are plenty of items on the menu and I don't think you can go too wrong as they all sounded nice! read more

After living in hong kong for 4 years we were craving some decent authentic Sichuan food....which we got there. Making a reservation was a bit of a hustle but....i m back in a few days with a bunch of people how are looking for a spuce fix. Great place if you are in the West of London. read more

Ordered vegetable Singapore noodles to take away. Opened the box once home to find meat in my noodles. Very poor in our food conscious day and age. The receipt clearly states vegetable, so not an error on ordering. read more

We been going to this restaurant for a few years now as my wife like spicy food. The food not amazing but not bad. But the last few times our meals wasn't enjoyable as we had to put up with this cold rude old waiter there. This time he carelessly push him self though the tables and knowing my baby was standing near the table he knocked her head right in the stone table. No apologies he said do mind your children. my baby was crying in had a few tears. shock by the behavior of the staff we complain to the owner which she and the other waitress are very nice and friendly apologise on he's behalf and said please for give him he's old and still working as a waiter have pitty. we still never got a sorry from the old guy, instead he was smiling though out and when we left he didn't say sorry, thank you or good bye, just said be carefull mind your children twice. Rude waiter don't go well with any food especially if you are paying for it. read more

Being vegetarian, it is hard to go for all-you-can-eat hotpot without feeling like you've been ripped off. Many hotpot restaurants offer a pathetic vegetarian selection but Tian Fu Bu Yi does all kinds of tofu, mushrooms, leafy greens, etc. The soft drinks are also bottomless, which is a plus, because you tend to drink lots when you're having hot and spicy broth. It is conveniently located just outside Westfield shopping centre and right behind the best pub in Shepherds Bush, the Defectors Weld. read more