Car was mostly clean except for bird poop smeared all over the driver side window. THREE separate men used scrubber brushes on the car before we went in, but none of them touched the bird poop, so naturally it didn't come off in the wash. We had to pull over after getting out of the car wash to wipe it clean. It was the entire reason we paid $21 for ONE car wash. What we got was a $5 car wash, at best. Don't waste your time or money going to this place. read more

Easily the strongest vacuums I've ever used at a car wash like this. Literally the reason why I'm giving 5 stars. The workers were friendly at the entrance and at the start of the wash as they add soap to your car. I have the monthly pass (just for a month because it was a deal) and wasn't sure if it would work at this one as I got it in Augusta, but it did! Lots of towels for drying, which I also find to be a rare thing. If you want a quick wash with a vacuum included, this spot is good. read more

Skip signing up for a membership with this franchise and go somewhere else! I attempted to cancel my membership online over the weekend and the system prompted me to contact the customer service center. I called customer service and spoke with Erin who refused to issue a refund after advising her I was unable to cancel online and I no longer had a vehicle. The customer service experience with her was horrible. I requested to speak with a supervisor and was told someone named Dani would call me back and they never did. Just skip the hassle and go to Tommy's Express Car Wash. It is veteran owned and the customer service is excellent!!! read more

Some tend to give opinions about prices or membership. I'll give my review as supported by facts. My most recent experience is near the end. But first, the older ones... I have visited here a number of times in the last couple of years and could have already left a negative review before about some equipment and service issues but I really wanted to give them a chance to correct those, believing that they were just going through growing pains. Now I know different as I see their issues begin with their upper management, affecting quality of employees, and in turn the experience for us customers. The company has not been able to keep the same managers or service workers for long. This speaks to how employees are treated or compensated and that explains why I've experienced these problems that I will share. The equipment in the wash bay tends to fall behind in service and adjustments. I know this from being told, and from my own experience, especially with the last horizontal roller on a few occasions over a 2 year period. One manager was going to have me compensated for some paint touch up but then he was gone just weeks later and nobody else seemed to know anything about it. I have had a couple of employees at different times share with me that they had been struggling to get upper management to care about helping fix their problems. One service guy said that he was acting as a temporary manager because another had quit. He shared it, frustrated that he could not get the bay operator to change what he was doing wrong. That bay operator kept doing something to cause an issue with timing of vehicles going inside the wash bay. For me, this caused the last roller to come down at the wrong time, getting me stuck, making the SUV behind me almost rear end my truck (as he explained to me). I quit going after that because I didn't want anymore damage to my truck. At least six months later, I decided to try them again thinking they've had time to work out all their issues. Everything in the wash bay seemed to work good, but everything after it was far worse now... - There was no pre-scrub worker for the front of vehicles as they had in the past. - The was bay operator pushed the button too soon so he, the inside of my cab, and my dog got wet. - There were no clean rags for my use to detail after the wash. - There was no room in any trash cans. They were all overloaded with garbage. - There was a service worker sitting on his phone at the entry gate, not attending to anything. - Another service worker was detailing what looked like his tricked out Volkswagen Beetle. He had rags. - Nobody was trying to empty trash, do pre-scrub, or get clean rags even after I asked to get some. - SEE MY PICTURES ATTACHED. From that same day. I was there nearly 2 hours before they were to be closing. So, as I said, their issues seem to originate with upper management/owners in how well they compensate, lead, and care for their employees. If you compensate, lead, and care, you'll get a better quality team to stay and work to take care of your property, your problems, and your customers better. #leadership #quality #service #values #vision #culture #KRAs #ROIs read more

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Great company. We have the monthly pass and they are in convenient locations. This one is good but needs sign on Peake Road to point to the entrance. Workers are friendly. read more

I would like to say Rachel always ensures that I leave feeling delighted, and cared for while being treated nicely. In addition, my washes always turn out fantastic! read more

I have been a club member at Tidal Wave since they opened here in Macon, GA. It was fantastic up until about 3 months ago. It started with one of the minor brushes down but they managed to fix it pretty quick, then the breakdowns got more frequent, and the issues were not being solved. There is a main wash brush that washes the vehicles hood and roof, that brush seems to break down on a regular basis. Now it has been down about 45 days. They keep saying, the parts are ordered, they sent the wrong part, ect. I have had it. I'm canceling my membership and looking for another car wash. read more

Good place always has spaces and towels to use!!!!!! A lil off the beaten path but safe

Employee that was supposed to be using the brush couldn't due to looking at his phone. This was Monday, the first. I figured the manager was off. They usually do a good job I go to all of the warner robins and this location in Macon. I was very disappointed. read more

The staff was very friendly and answered any questions I asked. The only problem I had was my car wasn't clean after the wash. Surprisingly the front of the car looked like it was barely touched. Great price, not a long wait, supplied laid out for customers. No general complaints other than possibly have a more aggressive prewash. read more

I was traveling back from Michigan. There had just been a large winter snow storm in upper Midwest. I drove on 200 miles of heavily salted roads. My dark colored car was white with salt and i could hardly see out of the windows the slim was so bad. Road dirt, oil and salt. As I was on the I475 bypass for Macon I did a search for a car wash and Tidal Wave Auto Spa came up. Right on the exit and open. A young man met me at the kiosk and asked if he could help me. I asked what wash would be the best for my extremely dirty car. He replied "Our basic wash can handle it" He was correct, it did great. This was as dirty as i had ever seen my car and after the BASIC wash it was as clean / shiny as I have ever seen it. My car is a hatchback and it even cleaned the back of the car, it looked like new. Thank you Tidal Wave Auto Spa. read more