Yesterday, I dropped off a bag of laundry that needed to be washed and pressed. The young man who was behind the counter, immediately greeted me and asked how he could help. I told him I had a BOGO coupon but wasn't sure how it would work. He politely informed me my coupon had expired however he shared that he could check to see if there were any others currently. He found an even better coupon that saved me more money. He was sincerely happy to help me! Excellent service along with the speedy turnaround time. This is my third time using them and each time has been exceptional. read more

So I'm from out of town and arrived late Thursday night for a baby blessing on Sunday. I found this dry cleaner and went there at 7am on Friday morning. Guess what they are closed because of Pioneer Day. So I thought ok I still have Saturday to get my suit dry cleaned. Saturday morning I get there at 8am when they open and ask to have my suit dry cleaned. The response I got was, "sorry but we don't do production on Saturday and I'll have to wait until Monday." I told her I was leaving Sunday and couldn't wait that long. Her response was, "I'm sorry but we don't do production sir" Here's my question, Why do you advertise it on your website????? This from your website: Rush Service and Same Day Service if you don't do them on Saturday???? Very disappointing feeling, thanks for nothing!!!! read more

Tide Cleaner - Dry Cleaning Near Me - Saratoga Springs, Utah

Tide Cleaning of Saratoga Springs Lost My Boss's Clothes and Tried to Silence me via Legal Intimidation. In February, my boss, who lives out of town, entrusted me to have a custom made suit, from a high-end tailor in Portland, cleaned in between his visits to our Salt Lake office. I brought the suit to Tide Cleaners in Saratoga Springs, close to where I live. All seemed to go well until my boss came back into town and informed me that the pants which had been returned to us with the suit were not his pants. The cleaner had given us the wrong pants. We brought this to the attention of the manager and they told us that the pants had probably been given over to someone else and that they would check their security footage to see if they could identify where the pants had gone. Over weeks I heard nothing and was compelled to call in again and again. Finally, I accepted them at their word that when they knew more they would call me. A full quarter of the year passed by and I didn't hear anything from them. So i called in wanting to know about the location of the pants, or if they intended to reimburse my boss for his loss. I was informed that they were under new management and that the new manager did not know about the issue. A few days later, she said that she would call the old manager and continue the search. She called back a week later claiming that she could not search for the lost pants because we had never returned the pants they had mistakenly given us. I turned in the pants last night. This morning I got a phone call from the new manager. She claimed that the pants we had returned had never been in their system. She insinuated that we were trying to scam her. We had a heated exchange about her allegations. I told her that I had lived in very rough parts of Mexico (as a volunteer teaching children gardening skills). I made it clear that if necessary I am capable of being not a very nice person, and that unless she wanted to see that side of me, she needed to either locate the pants, or compensate my employer for his loss. The next thing I know, I'm receiving a call from the Saratoga Springs police department informing me that I have been banned from the location because the manager had (falsely) accused me of threatening her. At no point in our heated exchange did I ever threaten anyone. My criminal record is clean. I have no history of violence. My mean side consists of speaking to a higher manager, filing justifiably angry reviews, submitting a report to the better business bureau, picketing the location from nearby public space with signs warning potential customers/victims of this store, taking the owner and manager to small claims court and finally if necesary, filing a report with Get Gephardt. The manager knew that she was not threatened and that I had not personally threatened her or anyone else. This was perhaps that greatest failure I have ever witnessed in customer service. What kind of coward evades their responsibility to a client by issuing a false allegation to the local police department? You can ban me from your location, but you can't stop me from using all legal means necessary to ensure that my employer either receives his pants or is compensated for his loss. You will find the pants or you will pay to have them replaced by the same custom tailor in Portland who made them. read more

I took in a vintage suede jacket to get dry cleaned, when asked how much it'll be I was quoted 30-40$ Then when I go to pick it up I was told my total was 74$?!? this Is total bs. Do not do this if you want to be charged 30+ what you were originally offered. read more

Presented a coupon at drop off the last 3 times and requested confirmation it was applied. Each time they state they applied the coupon, even asked for a receipt to confirm they applied the discount. Upon pick up, discount was never applied. In the beginning of frequenting this location, coupons were applied. Over the past several months discounts are not applied - even when shown at drop off as required. As another mentioned, when picking up and showing the discounts were not applied, they have you wait and jump through hoops, only to give you a small credit on your next service - no where near the discount that should have been given. Thinking this is a massive bait and switch and hoping customers don't notice discounts are not applied. Beware!! read more

Took in a coat, cost $15, was basically returned just as it was turned in. Looks like nothing was cleaned. See the pictures yourself. read more

Tide Cleaner - Overall dirty, had other people's hair - Dry Cleaning Near Me - Saratoga Springs, Utah

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Knowing that I got two free items cleaned during the grand opening, I brought my winter jacket and a suit jacket. I also bought my motorcycle jacket, but because it was leather, I knew I had to pay for it, and I was ok with that. I specifically asked the lady, who was from Cincinatti, checking me in which two items would be cleaned free and I was told that my winter jacket and my suit jacket would be the free items and I would have to pay for the leather motorcycle jacket because it was not included in the promotional 2 free items. A week later, I picked up my cleaning and they took the thin, zipped-in motorcycle vest out of the leather jacket and my suit jacket as the free items and charged me for my winter jacket that I was told would have been free. What was strange was they removed the hood from my winter jacket and didn't charge me for it but charged me for the zip-in vest to the motorcycle jacket. I asked the worker when picking up why I was not given clear instructions on what was going to be charged and what was going to be free, she gave the excuse that they were too busy to discuss with me prices or items, which was false because I asked specifically from the lady checking me in and she said the suit jacket and the winter jacket would be the free items. I gave this store two stars because the check-in staff was friendly, and the clothing was clean. Due to the miscommunication, and being sneaky with a bait and switch, this store lost a good customer that would have continued repeat business. Not a good start Tide Cleaners of Saratoga Springs, UT. read more

They were good when they first opened, but have become horrible to work with! They took our coupon but failed to enter it in the system when we dropped off the clothes. We mentioned it when we picked up but they made us jump through several hoops, and in the end the best they could offer was a credit. Such a pain just to get get a credit when they shouldn't have overcharged us in the first place. Did they think they were doing the right thing? Pull you head out... .... ... They condescendingly treated us like we were lying, when it was their error. Serious? Congratulations on losing previously loyal customers. You, Tide Cleaners, do have competition and they now get our business. Thanks again for treating us like we were in the wrong. Who taught you how to grow a business? SMH!!! read more

This was the first time I used Tide to clean my husbands suit coat and from dropping it off to picking it up they were amazing!!! Terri was helpful, kind, and super personable. -Will be going back for sure. read more

This dry cleaner cleaned my clothes quickly and thoroughly. The employees were so helpful, especially Eliza who made sure to tag the issues on my items. read more

Fantastic customer service, my clothes always come back looking brand new, they were both friendly and professional. They always get your clothes back to you in a very quick amount of time. 10/10 would recommend. read more

Always amazed with the great customer service from Terri! Thank you for taking care of all my needs, as long as she's there I will never leave! read more

Second time using Tide Cleaners. Great customer service. Good turn around time for cleaning. Very pleased with the cleaning of my dress.

Estoy muy conforme con el servicio.Fue rapido y el trabajo fue muy bien hecho.Lo recomiendo.

I have taken suits to be dry cleaned and Tide has done a great job. the clothes come back clean and in great condition. They are quick to come to my car and get the clothes and turnaround is pretty quick. read more