We leased our propane tank 20 years ago when we first bought our house . It was not Tidewater energy at the time. We mainly use the propane for emergency heat in case of a power loss. Tidewater used to charge us $50 a year for the lease. We recently got our bill and it was $200 for the lease. I called them and the lady in the office and explained out situation. She told me that it was because we don't use propane so I asked her to give me her bosses number. I called him and explained our situation hoping for some kind of a break. I was told after a long spiel that there's nothing that he could do for us. I told him that we likely would not keep the tank to which he replied "we can come and get the tank but it'll cost you $135". To add insult to injury he also told us that we would have to pay the $200 yearly lease, even if we gave the tank back, which I thought is unethical and absolutely wrong as this fee is paid in advance. He would pay us for the propane remaining in the tank, but of course at the price it was a few years ago when we last filled the tank and of course would sell it at the current price I'm sure.So with the refund for the 70% full tank of propane, it would cost us more to give the tank back then pay the $200 fee. I feel completely taken advantage of and ripped off by this company. I certainly will never send any business their way!! read more

I had a same experience as the other reviewer , 7 mo to get a tank only got a tank n filled because they came out to fill the tank that was never delivered !!! I also asked for a gas stove to be installed The guy Micheal seemed nice looked at the job gave me a price for the stove said he had vacation next week but he would be back out in two weeks to install the stove . . . again they have not followed up , I called to ask if something came up and no one could answer anything I was to get a call back , again nope nothing two months now waiting for the stove install . I regret ever dealing with this company !!!!! Once the tank is empty going to have them picket up n be done this this BS !!!! read more

I contacted Tidewater Energy (TE) to install a gas tank at a small rental house I was remodeling in Havelock, NC last summer. I completed the application and credit check process with Tammie and was told I would be contacted to schedule installation. I called a couple weeks later after I had received no call and received an apology and was told that I was "on the schedule," but I would have my tank in a couple of weeks. Given that we were working on the house and had no immediate need, I said that would be fine. Well, the weeks go by and still no call or message fro TE regarding the tank. When I called again, the man I spoke to was at best irritated with me and finally said that they were "too busy" and were focused on the agricultural customers. He now had no idea when he would be able to provide a tank. I understand all that, but I selected TE because they were a "family owned" company and would provide the personal service not found with the big guys. Well, I'm telling you that they did not walk the talk. A call or some level of communication with them that did not require me to initiate it, would have gone a long way. I ended up going with AmeriGas, who installed the tank within days - no fuss, no muss. I'm sorry TE, I hope you receive this feedback as a wake-up call that your communications need improvement. read more

Customer service at the New Bern Office is VERY POOR. I called as a new customer and have never received a call back after filling out an application over the phone for a "credit check" to receive propane service! It has been 1 1/2 weeks and still NO CALL! I called again this morning at 9:00 am and was told I would receive a call back. Well that did not happen! I guess they didn't need the business...yet they have my social security number and my personal info! GREAT. I took my business elsewhere. read more