We prepaid for a cleaning with this company and had almost given up on redeeming our voucher. We could not get in touch with anyone from this company. When you call it says their mailbox is full. I called the coupon company where we bought the voucher for a refund and then surprise, surprise I finally got a call from them. Our cleaning was finally scheduled and we were promised they would be there on the Saturday between 12-1pm. We waited all day for them to show up and no one came. Not a call or email. Nothing. I can tell you I was not very happy to have stayed home on a Saturday - all day - waiting for these guys to come. After complaining to the coupon company yet again surprise, surprise I get a call from them again saying they were really sorry and promised to be there that following Wednesday. I had to work that day but my fiancee was able to work from home so he took care of answering the door etc. A single girl shows up with no cleaning supplies! I was never told that she would not have any cleaning supplies. What kind of cleaning company just sends some one over with nothing to work with. We don't even own a vacuum cleaner as we always get someone in to do it. We only have a couple of area rugs. When I got home later and looked around hardly anything had been cleaned! The floors upstairs hadn't been swept. The bathroom was completely untouched. The glass in the shower hadn't even been wiped. Mirrors, toilet, sink, nothing etc. She had basically done a bit of dusting in the living room downstairs, wiped the dining table and had cleaned the top of the stove. And the ultimate HORROR, I had discovered she had dumped about 100 food pellets into my fish tank! I spent the whole evening trying to clean and vacuum out the food. I had to put the little guy in a hospital tank as his pooing was out of control. Fish will keep eating whatever you feed them and I only usually give him one pellet per day. It took the poor fish about a week to recover and I am still trying to get the water quality back in balance weeks later. This service should not be in business. If they offered me a free cleaning I would not take it. I would not trust them with a ten foot pole. I've sent Ann numerous emails to no avail. I haven't even received an apology. Please avoid them at all costs. On a side note, I don't know where they get the testimonials on their website. The images beside the comments definitely look like stock photos. Something fishy going on there. read more

Do not hire Tidy Cleaners and do not buy any "Deal" off any group coupon site. You will be disappointed. Like many of these reviews here, we tried to book an appointment for a few months and either the voicemail was full, or they did not return our calls. Then, I went back to the deal site I had bought my voucher from to explain what was going on and express my concern that it was a scam deal. The deal site was able to contact Tidy Cleaners for me and get me contact information for me to talk to someone. When I emailed, I got a 2 line response saying that they could book me in for an appointment now, and that the person didn't know the refund policy. But then when I provided dates and times that would work, again, no response. I finally put my foot down and asked for a full refund because I just didn't feel comfortable proceeding with the service as I was already not happy with the company. I was declined a refund and asked to get a refund from the deal site (something I'd already done, and I had in fact forwarded the response from the deal site to Tidy Cleaners - they were obviously not reading their emails properly either). I proceeded to explain this to them (asking them to scroll down the email to the first email to see that response) and the individual became VERY rude and told me that they could not see that email. I've forwarded a complaint to the Better Business Bureau and I encourage others to do the same. My most recent email this morning from them was that I was now the rude party and they did not feel comfortable sending someone from their company into my home. They've offered a partial refund for this refusal of service. On principle, I will continue to request a full refund... Again, do not hire this company. read more

My experience was exactly the same as Tammy! Took me months to finally make an appointment (cannot reach them by phone, mailbox full, no return to emails). Finally they scheduled on a day of their choice (today is Thursday, I have to stay home waiting for them). But now one hour after the schedule time, they haven't shown up, I doubt if they will ever show up today, no call or emails. And they already asked for my Groupon voucher number and marked it as redeemed (that part was very efficient!), not sure if I can still get the refund from Groupon at all! They really need to work on their service! read more

My experience with Tidy Cleaners was also via a prepaid voucher. I also had given up on ever getting a response from Tidy and had contacted the company from which I purchased the voucher for a refund. I am convinced that the only reason I finally got an appointment was because the company from which I bought the voucher got involved. Even then it wasn't easy to make contact. I got all sorts of excuses regarding this ridiculous method of booking which even verged on blaming me for the problem. I was told that the appointment would be reconfirmed just prior to the date. When that didn't happen I emailed them. Tidy did respond saying the 2 cleaners would be at my home around noon. Shortly after noon the phone rang...they had missed the exit and were in Brantford..I live in Hamilton. They entered without a vacuum in hand so we pulled out our own. They did have cleaning supplies. I checked the time when they began to work. With about 20 minutes remaining of the 1.5 hrs they announced that they were finished. I proceeded to check and discovered several areas that had not been touched. In addition they did not vacuum upstairs. When I described the areas that still needed attention I got excuses from them. What I expected was that they would continue working till the time was used up to clean the areas that had been glossed over. So while my experience was a bit better than Tammy's, this is still a service that I wouldn't use again. read more

Do not get their service! I pre-paid 5 appointment. It is a nightmare do get them on the phone or to reply an email. I had to pre-book everything in advance around the dates and times they were available. I booked 4 months in advance!!! In the last appointment they just didn't show up. After exchanging a few emails, and asking for a refund for the last appointment, I was told I was being ridiculous. This shows their level of professionalism. read more

AVOID TIDY CLEANERS!!!! The problem with Tidy Cleaners started almost immediately. After many unsuccessfully attempts at calling because the mailbox was full for the past 3 months, I tried contacting them via email and after 4 attempts I finally received a response. It was agreed that a cleaner would come by on a certain date but no one bothered to show up. They didn't even have the courtesy to call to explain why no one showed up. I called to get a refund from the group coupon deal site, I was also told by them that they had received more than a few complaints about their service from others. It appears their incompetence was not just an isolated incident. To be constantly ignored and then lied to about a cleaning date is disgusting. They had ample opportunity to make amends but never bothered. Tidy Cleaners should be ASHAMED with their conduct. Of course I imagine with this level of service it won't be long before they are out of business. read more

I ordered a Living Social voucher and they were great, and I will definitely use their services again.

Booked through email even after seeing bad reviews as I contacted many companies and they were the only ones to get back to me so quick. I receive a call 20 mins before telling me it would need to be re-scheduled. This was for a big pre-Xmas deep clean, and I had threw lots of things out in preparation and was waiting in for them. NOT impressed, and will not be using them ever again! read more

My experience seems to echo the other's reviews. I bought a 3 hour cleaning session for $49 through Groupon. I have been attempting to reach Tidy Cleaners for 2 months to book the appointment. Finally, a woman actually answered one time. I mentioned my Groupon and asked to book an appointment. She asked me when I was available, and I told her that my schedule was flexible and I could make it work for any time that was good for them. She said she would call me back and confirm the appointment. I have not heard from them since, even after leaving several more messages. Finally, I have emailed Groupon and logged a complaint under the Groupon Promise. I am requesting a full refund. I have never in my life dealt with such utter unprofessionalism. These coupon sites like Groupon, Deal of the Day etc should stop doing business with this merchant because it's obvious that they do not intend to honour their commitment. It's too bad, really, because I am looking for a regular cleaning service and thought this would be a great way to see if I would hire them on a regular basis. I would definitely not. Beware to those who see their deals - don't touch it with a 10 foot pole. read more