My husband, daughter, and son went to the Potomac Mills location on 8/9/24, and let me tell you…read moresomething, the staff was AMAZING, AMAZING, AMAZING!! We were greeted when we talked into the store and asked if we needed any help, you know the normal customer service stuff. But as we looked around I noticed I heard EVERY customer being greeted and the sales being explained in a friendly voice and with a smile. We left 3 other shoe stores in that mall because of horrible customer service. And let me tell it's hard to walk out of a store when school is about to start and your kid finally finds the shoes they have been looking for but you have to leave and explain how some things are unacceptable. I am so glad we went into this store, it was the first time for us. The store was clean, everything was marked, and it was a good sale on items too. We walked out with 4 pairs of shoes and one pair that was ordered. The only two name I got were Mariah (manager) and Zeke an associate. There was one other young man that was also great but I didn't get his name. Because of the excellent service they provided, they have gained return customers and I will certainly be telling others.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Our daughter had a pair of boots with decorations on it and the heal separated. They fit us in…read morequickly and the boots look like new again! We also like the wonderful selection of great quality shoes.

I paid $100 to have speed hooks installed on both of my competition boots, including an additional…read more$20 for priority service. I was told the work would be completed in a few days. When I picked them up, most of the speed hooks were not installed securely -- they turned in place when tested. I returned the next time the shop was open to have the issue corrected, but the hooks still were not properly secured. I was informed that they could not be installed any better. Unfortunately, this left the boots unsuitable for their intended competition use. My remaining options are to have another cobbler repair the issue, return the boots to the manufacturer for correction, or retire them altogether, as the experience has diminished their sentimental value. I am disappointed with the workmanship and the lack of resolution after paying for priority service. I expected better quality and customer care given the total cost. I am considering filing a formal complaint with the Better Business Bureau so this matter can be properly reviewed.

Went in for a new pair of sneakers. Found some I like for a fair price. Got in line to checkout (2…read morepeople in front of me) and after waiting for 15 minutes it was my turn to checkout... As I was walking up to the counter slightly frustrated the cashier proceeds to answer the phone which is fine HOWEVER instead of asking them to hold and attending to the customer (myself) who has been waiting to pay for 15 minutes she proceeded to have me wait so she could help inform the called about shoe insoles... needless to say I left without the shoes.

Definitely one if the larger locations if I do say so myself!! Every time I come here, I have plans…read moreto look for one thing and always leave with either that plus more or just something different all together. The new layout of the store has allowed more space for accessories and such, but they also carry shoes for the kiddos in store. This takes one stop shopping to a new level. As much as I enjoy walking up and down every aisle, yes I am that person, I never leave without checking the clearance section. It is all the way in the back if the store but seems to be the sweet spot for me not based on price but more-so on size. When you have small feet and easily wear both adult and kids sizes, it's hard to find most shoes in your size. Imagine that! However, this store has been so good to me, I can't recall the last time I left out of here empty handed. The kind folks who work here are always there to help and are actually always happy!! Shoes have that kind of power over you, if you are a true shoe lover!! I like that they are willing to go the extra mile to make all your shoe dreams come true!

Great selection of clothes at a great price! Enjoyed looking through all the vintage items and got…read moremyself some cute shoes. The owner is lovely and very helpful!

Love the Rack! Great prices and I love looking to see what great things can find! Sales…read moreassociates are all very nice and knowledgeable. Stephanie; Fredericksburg

COVID Review- I can always find something good at Nordstrom's rack especially in the shoe…read moredepartment. Today's visit felt a little different though as soon as I opened the doors it felt clean like operating room sterile type clean which I appreciated! However it also felt very sparse the aisles and racks that are usually over flowing with products were very neat and very limited! I couldn't tell if they were limited due to low inventory or if they were limited for COVID reasons? Jury is still out on that one! During the check out portion of my visit there were bottles of hand sanitizer everywhere! The employees sprayed the counters down in between each transaction! Not only were the employees were mask but they had a barrier of plexiglass to help keep them safe! Overall I appreciated the measures the store took to keep its employees and customers safe. I would've have enjoyed more inventory to choose from though!

Good customer service really nice lady helped us and it's really empty not in a bad way but overall…read more10/10 love it keep up!

Although I haven't had the opportunity to return, the manager reached out to me, apologized, and…read moreassured me this wasn't a regular occurrence. It's obvious that the manager cares about customer service and that this was a one-off. I'll be happy to update again once I have the opportunity/need to return to the store.

That bitch Asia is unhelpful and useless. Deserves to get fired. She needa to go. All the other…read moreemployees were nice. helped me pick out what i needed. Unlike Asia, not an employee. She's in the back on her phone with airpods on telling the other employees to take it off infront of me while she has hers on. Overall I likes the other employees and the store. I had fun in there and wish to come back as long as Asia isn't there.

I'm typically not a label whore. But about a year ago I bought a pair of Clarks from the DSW…read moreclearance rack and I LOVED them. So much that I wore them out FAST. Like most guys, I'll wear my shoes until they are falling apart. And like most wives, the wife strongly suggested I buy a new pair. So yesterday when we were strolling through Potomac Mills, I spotted the Clarks / Bostonian store and decided to pop in and see what I could find. And if you didn't gather from the star rating, I scored. They were doing a buy 2 get one free deal. I found a pair of shoes just like the ones I had, another pair in black, and then decided to throw in a third pair because, well, buy two get one free. DUH. And I don't mean to sound like a chic here, but I do LOVE my shoes. The store was clean, reasonably-well organized, and the check-out gal was super friendly and was telling me of all the deals I would get for signing up on their e-mail list. With the three pairs I purchased, I now have six pairs of shoes. This is definitely the most shoes I've ever owned at one time in my life.