Our daughter had a pair of boots with decorations on it and the heal separated. They fit us in…read morequickly and the boots look like new again! We also like the wonderful selection of great quality shoes.

I paid $100 to have speed hooks installed on both of my competition boots, including an additional…read more$20 for priority service. I was told the work would be completed in a few days. When I picked them up, most of the speed hooks were not installed securely -- they turned in place when tested. I returned the next time the shop was open to have the issue corrected, but the hooks still were not properly secured. I was informed that they could not be installed any better. Unfortunately, this left the boots unsuitable for their intended competition use. My remaining options are to have another cobbler repair the issue, return the boots to the manufacturer for correction, or retire them altogether, as the experience has diminished their sentimental value. I am disappointed with the workmanship and the lack of resolution after paying for priority service. I expected better quality and customer care given the total cost. I am considering filing a formal complaint with the Better Business Bureau so this matter can be properly reviewed.

Went in for a new pair of sneakers. Found some I like for a fair price. Got in line to checkout (2…read morepeople in front of me) and after waiting for 15 minutes it was my turn to checkout... As I was walking up to the counter slightly frustrated the cashier proceeds to answer the phone which is fine HOWEVER instead of asking them to hold and attending to the customer (myself) who has been waiting to pay for 15 minutes she proceeded to have me wait so she could help inform the called about shoe insoles... needless to say I left without the shoes.

Definitely one if the larger locations if I do say so myself!! Every time I come here, I have plans…read moreto look for one thing and always leave with either that plus more or just something different all together. The new layout of the store has allowed more space for accessories and such, but they also carry shoes for the kiddos in store. This takes one stop shopping to a new level. As much as I enjoy walking up and down every aisle, yes I am that person, I never leave without checking the clearance section. It is all the way in the back if the store but seems to be the sweet spot for me not based on price but more-so on size. When you have small feet and easily wear both adult and kids sizes, it's hard to find most shoes in your size. Imagine that! However, this store has been so good to me, I can't recall the last time I left out of here empty handed. The kind folks who work here are always there to help and are actually always happy!! Shoes have that kind of power over you, if you are a true shoe lover!! I like that they are willing to go the extra mile to make all your shoe dreams come true!

Great selection of clothes at a great price! Enjoyed looking through all the vintage items and got…read moremyself some cute shoes. The owner is lovely and very helpful!

Love the Rack! Great prices and I love looking to see what great things can find! Sales…read moreassociates are all very nice and knowledgeable. Stephanie; Fredericksburg

COVID Review- I can always find something good at Nordstrom's rack especially in the shoe…read moredepartment. Today's visit felt a little different though as soon as I opened the doors it felt clean like operating room sterile type clean which I appreciated! However it also felt very sparse the aisles and racks that are usually over flowing with products were very neat and very limited! I couldn't tell if they were limited due to low inventory or if they were limited for COVID reasons? Jury is still out on that one! During the check out portion of my visit there were bottles of hand sanitizer everywhere! The employees sprayed the counters down in between each transaction! Not only were the employees were mask but they had a barrier of plexiglass to help keep them safe! Overall I appreciated the measures the store took to keep its employees and customers safe. I would've have enjoyed more inventory to choose from though!

Good customer service really nice lady helped us and it's really empty not in a bad way but overall…read more10/10 love it keep up!

Although I haven't had the opportunity to return, the manager reached out to me, apologized, and…read moreassured me this wasn't a regular occurrence. It's obvious that the manager cares about customer service and that this was a one-off. I'll be happy to update again once I have the opportunity/need to return to the store.