Ms Vee was wonderful today. I came in with my daughter who has wide feet and buying shoes is a…read morebear. Ms Vee was patient and very kind with us. We left fully understanding her size and how to get what will work for her feet. We will return for more shoes. I had a return for $60 and the shoes we bought were $100 so I only paid $40. A 9 year old with $100 shoes. Crazy

Yes, I'm rating this store a 5 and my experience was OUTSTANDING!!…read more I had purchased a pair of sneakers for my grandson for school from Foot Locker which eventually had a metal piece or something coming from the back of the shoe that began irritating his foot. So one shoe was defefective. New Balance suggested that I contact the store first, so I did. I spoke to the store manager Ebony, who was super understanding and very kind. She didn't give me a lot of grief. She explained how we we were going to come to a viable solution and just like magic, she made it happen! She had her kind associates give me great assistance! Shout out to the team at Forestville Foot Locker y'all! They are always so kind and nice. Sometimes folks needs to remember the negative energy that they also bring into a store and then expect people to be kind to them as well. Well, THANK YOU again Ebony, your kindness yesterday meant everything. From now on, when my grandson needs new sneakers, I'm coming to your store!! It was a pleasure doing business with you.

I purchased a pair of alpha shoes and slides from this place. The shoes are really comfortable and…read morethe slides are also comfortable. Will definitely purchase from this business again in the future.

I order a pair of shoes from them on two separate occasions and got two completely different…read moreexperiences. The first experience was fine I had to wait 3 weeks for a pair of RAX boots (I believe a third part shoe they sell) but it was fine. The second experience felt like they took my money and ran. I bought a pair of shoes with the ROCKDEEP branding on it (not a preorder) but a re-release best seller shoe of theirs going on 3 MONTHS AGO. NO RESPONSE TO ANY REQUEST FOR ASSISTANCE, NO RETURN OF MY MONEY, NO SHOES ON MY FEET, NOTHING!!!! I wanted to support the brand but this is UNACCEPTABLE!!!!

Just Do It! I did it. The store is organized and has a decent amount of inventory. The associates…read moreare nice. Mark was very helpful. I told him what I was looking for and he brought me several pairs to try. I found a comfy shoe & purchased it. There are clothing items, including socks, athletic wear, t-shirts, etc. Nike had better options than Sketchers & Famous Footwear. If you join the free Nike member program, there is an additional 10% off the price. Tangier Outlets also has an app for other coupons & savings.

Nike, you got sum splainin to do…read more Why these the same color code but not the same color? The tops and bottoms don't always match, even when they have the same color and off the same rack as if they are supposed to go together. This has happened with many blacks that have. I have 7 black sweatpants and 5 black sweatshirts and almost none of them match. The service is on point and their discounts are usually really good. Date I say the best on the east coast but it could be that I just happen to have more access so I see the 40% days more than I do at the other locations. I've actually never seen anything higher than 20% at the other 7 east coast locations I've been to. None-the-less, the colors need to match better.

The employees here are really helpful. I couldn't resist…read moreand ended up buying a new bag .When I arrived to the counter with my purchase my sales associate requested a new one from the back. He did this on his own without prompting. Nice touch. My purse arrived encased in plastic . It's an outlet so the bag was heavily discounted. The price wasn't listed at first, but the associate looked it up on the computer and the price he estimated to its actual cost was only a $10 difference so I couldn't leave it behind. Parking was free and easy in the lot.

Love the staff at this location! No matter when I come to this location, they are always super…read morenice and friendly and very helpful! What I have found is if you ever receive the surprise emails from Kate Spade and then take a chance and come into the store, the prices may be cheaper here in the store than on the actual email. This was the case on a particular visit because the store was offering an additional discount off the already discounted price which in turn made it even cheaper. The store is always clean and almost ocd organized so finding what you do and don not need is very easy. You never have to look far for assistance as there is an associate at every turn to give assistance and even tell you the actual rice you would end up paying. Do yourself a favor and visit the very back of the store, pre fitting room because there is a shelving unit that has items that have additional mark down on them. The trick is if you do purchase something from this super secret mark down section, you only have 14 days to return it, which is not always disclosed at checkout. Experience taught me that! That's the only real con, everything is a pro for sure!

Came in to stop for a visit and was not greeted and totally ignored by the sales associate. While…read morethe other manager was there with her child in the store. Experience felt like I was rushed and like there was an attitude that I was there because the other associate had a child to tend to. I'm a loyal customer to the brand but this store seems to always have an issue with the employees/manager not being pleasant. Will be using another store in the future.

What an impressive staff!!! I went in hoping to find a product number so I could potentially order…read morea replacement part for a pair of glasses that ive had for almost 3 years and I am amazed at the help I received. The fellow working saw me come in and immediately dropped what he was doing to engage me and ask how he could help. I explained my situation, showed him the glasses un question and he said he'd be right back. Within 5 minutes he had found the exact piece I needed to repair my glasses and as a courtesy he sent me on my way. Fast, friendly, professional service in a great store. I cant speak highly enough about them and their store in the mall. Thanks

If I could give a million stars for the fast, gracious service of the ladies in this store when I…read morecame hobbling in on a Saturday evening on my way to meet friends for dinner with a "catastrophic espadrille emergency. " Thank you!

After lunch at Restaurant Eve I was so excited to stop in to Shoe Hive. The selection that met me,…read morethough, was really uninspiring. I appreciated the friendly service but there wasn't anything that truly caught my eye. Does Shoe Hive need a new buyer?

I went to Potomac Mills to get my Aunt a gift and everywhere was packed and crazy ! Through the…read moremess I was trying to get a pair of jeans and I didn't see my size so I took the wrong size to the register stood in line for 20 minutes . Anyway I'm at the register about to buy these jeans and I asked what's the European size in American size. She tells me and I'm asking her questions plus another sales associate start asking her questions and she was polite to both of us very knowledgeable and pleasant . I haven't shopped at this store in 2 years because the last time I shopped here the manager was rude and nasty I had to call a regional to get proper assistance sad but true . So I had to write a review about Maria and her outstanding customer service in all the madness!!

I like Johnston & Murphy shoes a lot but wish they had options made in the US. I've been buying…read moremore Frye's and other US made shoes as much as possible. Like to keep my shoes for years and am willing to pay more for quality US made products. That being said, Johnston & Murphy have been making good quality shoes for a long time and do offer a line of Italian made shoes. They are good entry-level dress shoes as well as some nice higher-end leather soled shoes with air soles. Their customer service has always been good. I do not care for their dress shirts as I don't think they live up to the name from a quality perspective but their jackets and wallets hold up well.

Thanks to Mary Kay at the Potomac Mills store for being soooooo helpful with my husband who hates…read moreto try on shoes. Shoes appear to be of excellent quality, comfortable and well priced.