Again, call me biased because my husband got his suit for our wedding from here. As did my son!…read more This was three years ago, so I do not know if management or staff has changed, but we did not have any issues! Everyone was very patient with both my husband (who virtually NEVER wears a suit) and my son, who was four years old at the time and quite busy! Lol. We eloped for our wedding, so this location contacted and made sure we knew where our guys could pick their suits up when we got where we were going! We would go back to them!

The salesman was very nice, efficient and made excellent recommendations. A great variety of…read moreclothing to choose from.

I ordered a 7 piece furniture set, Kensington, which came in a timely manner, all pieces complete &…read moreperfect; except the Riverside Furniture has their product made in Viet Nam, and it's made with Manufactured wood, not hardwood. The veneer covering it also looks faux wood. It had a terribly strong odor of formaldehyde on top of the drawers especially. It made my very ill. I tried to wait it out like they tell you to, but upon more sleuthing online, I decided to return the entire set. I had no choice, I was getting sick inhaling the VOCs. I contacted Riverside Furniture who sent a text saying they would contact me, they did not. Macy's however, was very good about it, but I remove two stars for having the merchandise. The customer service will recommend waiting up to 2 yrs for the smell to go away, I would not do that. I had coughing and lung issues from it. A customer service rep, Gabriel, helped me schedule the return and the men who came to return the set were just as pleasant & helpful as the ones who delivered it; they even wore shoe covers. It is a shame the Riverside Furniture Company isn't acknowledging this issue with furniture their brand is on. I had to sleep on my sofa or out of my apartment waiting to get these items out of my home. I was ill throughout the 2 weeks I had to wait for the return delivery men. The set was made in 10/24, so it had plenty of time to cure for VOC fumes. I'd be super cautious about buying anything from the Riverside company.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this…read moreyear and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.

New checkout situation with all checkouts on 1 side of the store is horrible and very slow and not…read moreefficient. Not convenient at all during holidays and busy times. Wait in lines to check out and returns. sometimes 30-40 people in line at a time. Often check out lines are al the way back to shoe dept.

The billing has come into question when they switched from Kohls card. Have not used since change…read moreand screwing up my credit.

The variety is great if you can afford to shop there. $85 for one polo shirt is ridiculous I don't…read morecare if it's plus sized or not its still just fabric not gold. I guess that's what happens when you're the only Big and Tall store in the area, you can gouge your customers because they're forced to shop there unless they just want to walk around in garbage bags.

omg. we took out the suit we bought for my nieces wedding. we didnt check out the pants when we…read moregot them. the length was too long. hubby tried the pants on just now and they were never frickin hemmed. wedding is tomorrow!!!! we paid alot of money for this suite. we are both just sick about it.

I did an online order for a St Nicholas square Ferris wheel and they gave me the display model I'm…read moresure after not making sure it was in working order! I had to call twice and was put on hold for a minimum of 20 min. This is not the only issue I have with this company they don't have enough people ever working to even have people on the sales floor and even when it's not the "Happiest time of the year" they still do not have enough staff!

Would go here again but the customer service was horrible. A worker there name Maddie was very…read morerude.