Always fantastic service whether purchasing or repair. Kessler's has been my go to since they…read moreopened.

Very poor customer service. We purchased my engagement ring a few years ago from Kessler's in…read moreAppleton. We went back on 2/6/24 to purchase a wedding band. I thought it would be simple 4 princess cut diamonds on band. They said they would call in a few days with the cost. After waiting a week, I called and left a message. No reply. I called again and spoke to a woman that said she would check and call back. Again, no reply. I'm Very frustrated! im Ready to find a new jeweler that actually appreciates my business and provides customer service.

Had a ring made here in 2020, stone fell out so I took it back and they only have a one year…read morewarranty. Setting was cracked and this ring was only worn a few hrs a week. No help. Told me to call my homeowners insurance.

I brought my college ring in for a re-sizing estimate and found out from Joe that somehow 49 years…read moresince graduation had transformed my right 4th finger from a scrawny 9 to a muscular 11.5. Joe looked up what that size expansion in 10 carat would cost if his shop did the work: $320. I said that was more than I wanted to spend. He then recalled that the ring maker -- Jostens -- might have a free lifetime re-sizing warranty, looked that up online, then called Jostens, verified that was indeed the case, and wrote down the address for me--all for no charge for his time and effort. Customer service does not get any better than this!

AMY KOPISCHKE in the Oshkosh store is great! Very knowledgeable when it came to the details of two…read moretone, gold carrots and diamond grades. She was instrumental in closing this deal and meeting my needs. I travel all over America and had been looking at jewlers from California to Indianapolis. I had been collecting photos of the Rings that where the "Contenders" and one the top Contenders was found in Oshkosh at Tennies. This ring is beautiful and with excellent craftsmanship... however I didn't buy. I kept traveling and couldn't shake the feeling that the ring I wanted was in Oshkosh. Amy not only worked with me over the phone some time later but ultimately was able to cut me an excellent deal and ship my ring to my location in under a week with custom engravings and excellent presentation( much thank you to the Appleton store for that!) Over all -As high of quality as the jewlers in Chicago,LA , Pheonix, Indianapolis - about a 1k savings. - excellent customer service and kept their word with shipping and time lines - Amy was an all star - very happy with ring

From the owner: Tennie's Jewelry provides bridal jewelry, diamond jewelry, colored stone jewelry, sterling silver…read morejewelry, custom-designed jewelry, and watches to the Appleton, WI area.

Griffin Angell helped me tremendously!! he understood and assured me that I was getting exactly…read morewhat I was asking for. He's very knowledgeable and informative. I recommend anyone who wants a specific ring/look to ask for Griffin.

They did a fantastic job! They fixed my necklace and revamped the white gold on my wedding ring for…read morehalf the price of the other jeweler's. My necklace looks like new and my wedding ring looks like the day it went on my finger! Thank you for the great work, at a wonderful price!

The people who work at Avenue Jewelers are amazing. They are knowledgeable about their products and…read morehave items at every price point with no pressure. I have an old ring from my grandma that needed a new setting. They walked me through my vision and I have a beautiful ring and a great memory of my grandma.

I guess if you don't know much about jewelry, do not go to this store. I invested almost $6k into…read morean engagement ring less than two years ago here. They definitely promote and try to get you to buy the lab-grown diamonds, and so we did. However, what they don't tell you is that they're not worth anything. They have no problem charging you thousands for one, but won't touch them coming back. Now I'm sitting here with a failed engagement, and a ring that's worth 2% of what I paid for it. When revisiting Avenue Jewelers, they confirmed that it's not something they would buy back at any cost, just going to show how much they stand behind their products. TLDR: I got duped by Avenue Jewelers, and lost thousands of dollars. Never again.

Experienced, Personalized Service * Beautiful Piecesread more

From the owner: Luxe is a jewelry store.read more

I went here looking for a Pandora bead. I was asked if I purchased the bracelet here... When I…read moreanswered "no", I got attitude from the sales person. I just knew it wasn't going to go well. When I asked to look at the trays of beads, again attitude and they wouldn't take them out for me ( they had very few to pick from-not a good selection). I left and went to Avenue Jewelry downtown - should've gone there first. A&E - you know what they say about first impressions... I won't be back.

I ordered a 7 piece furniture set, Kensington, which came in a timely manner, all pieces complete &…read moreperfect; except the Riverside Furniture has their product made in Viet Nam, and it's made with Manufactured wood, not hardwood. The veneer covering it also looks faux wood. It had a terribly strong odor of formaldehyde on top of the drawers especially. It made my very ill. I tried to wait it out like they tell you to, but upon more sleuthing online, I decided to return the entire set. I had no choice, I was getting sick inhaling the VOCs. I contacted Riverside Furniture who sent a text saying they would contact me, they did not. Macy's however, was very good about it, but I remove two stars for having the merchandise. The customer service will recommend waiting up to 2 yrs for the smell to go away, I would not do that. I had coughing and lung issues from it. A customer service rep, Gabriel, helped me schedule the return and the men who came to return the set were just as pleasant & helpful as the ones who delivered it; they even wore shoe covers. It is a shame the Riverside Furniture Company isn't acknowledging this issue with furniture their brand is on. I had to sleep on my sofa or out of my apartment waiting to get these items out of my home. I was ill throughout the 2 weeks I had to wait for the return delivery men. The set was made in 10/24, so it had plenty of time to cure for VOC fumes. I'd be super cautious about buying anything from the Riverside company.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this…read moreyear and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.

Looks like they've had bad reviews in the past. Can't say anything has changed in 2023. These…read moreguys have an Eeebay store, and I purchased a silver Phillipines Peso from them , or so I thought. Once I got it in the mail, I tested it with a magnet and it stuck right away. It felt light and was several grams under what it was supposed to be. I put in for a return, and these guys cancelled my return request, and won't answer any of my messages. They refuse to give me a refund on my money. I just have to say, if this is a professional business, its being run very unprofessionally. For one, they should be embarrassed for selling a fake coin. Any LCS worth its salt tests EVERYTHING that comes thru the door. Their reputation counts on it. Well, I'd give a pass if this was their first mistake, but after reading some more reviews on Ebay, this isn't the first time they've sold counterfeit coins. I left a negative review, but somehow they got it scrubbed. So I'm leaving my grievances here and elsewhere to hopefully let a future unsuspecting customer of theirs steer clear away from them to avoid getting duped like I did. They pilfered me out of $20, so I hope it was worth it to them and it costs them down the road a potential sale far greater. Karma Karma Karma, man. Don't do business with these thieves, there are more honest coin dealers deserving of your business.

First time going to this establishment. Horrible service. Started with the ice skating rink on…read moretheir front step I had to walk across. I guess they never heard of putting salt on ice! Anyway I had some very valuable old silver dollars and some jewelry from my Mother's estate. Wanted it appraised so I could check with my sister if it was OK to sell. Employee that had the personality of a funeral director came to assist me. Asked if I was appraising it for insurance or if I was going to sell it. I said no to both. Employee did not give me a chance to explain after the appraisal I would check with my sister for approval to sell. She told me they would charge me for the appraisal. This is horrible service!!! I know I looked a little homeless because I was dressed for the weather but how about getting the whole story from potential customers before dismissing them! I will never come back to this establishment!!!!