I called to get the price to have two water spigots installed on front exterior of my house. Colt…read morecalled to let me know when their person would be coming, and Willam B. arrived right on time and I had to ask for more work than I had described on the phone. It was no problem for William, and ultimately the cost was less than I had been quoted. Both Colt and William were professional and courteous, timely, and did exactly what I asked for. I will use them any time I have plumbing issues in the future. As he worked and interacted, William just seemed like a friend of the family, kept me aware of what he was doing and I'm grateful for the good work.

We called Cottongim thinking the system we purchased less than a year ago was under warranty. We…read morewere charge 310 for service call and the issue was not fixed and required a 2nd trip and the thermostat was bad and then charged labor ($254.00) and for the basic thermostat. That should have been covered under warranty. They also charge for after hours on Saturday afternoon. We also were looking for a new install and they were doubled the price of anyone else in Tifton.

Very friendly, service was outstanding, had the parts on the truck did extra to help.my washing…read moremachine is working great I give him 5 stars

Tropical Air replaced my AC unit about a month ago. Dwayne and Jake came out didn't checked the…read moreunit and told me I had to have a new unit. Before they could replace my unit Dwayne called to check on my husband and me due to the heat. He helped me keep the house cool enough until they could replace the unit. They were the 2nd ones to check it . The 1st company charged me over $850. and told me it was repaired. It wasn't, after $850. They decided I needed a new unit. I did get a new unit at a lower cost. I will never use anyone but Tropical Air, can't beat the customer service from the receptionist to the installers. Thank you Dwayne and Jake for everything.

Very good service, very professional. Would highly recommend Tropical Air. Service is timely and…read moreall personnel are cooperative and courteous.

I would like to give a review on the service I received from Chance Taylor for my well . Chance did…read morean outstanding jo. He gave me in detail what was involved with the digging and what to expect. very pleased with the job he done. Thanks!

I called today because I had zero water pressure. They gave me a quote to come look at it. Within…read morean hour they were out here and we thought we had it fixed. Well they left and it started losing pressure again. I called Patrick back and he came right back. Found out it was the tank he said they could fix it tomorrow. . .Saturday. Brian called me from the office and said it would be tonight, thinking wow this is very nice. 5 guys showed up were so nice and had the job done in less than 10 minutes. They were so nice and didn't even leave a mess like the last company I dealt with. Thank you all so much I will be doing business with you again if the need comes up. Patricia Henry

I've called customer service a few times now. I had a problem with a couple of my hives, and the…read morecustomer service rep was very patient and friendly with helping me figure out what might be going on. They were kind enough to refer me to other local beekeepers' expertise before they tried to "upsell" me on any products. When I've researched purchasing new bee packages, I keep coming back to Rossman Apiaries. They have gentle, but hardy bees at lower prices than their competitors. They give me a courtesy call when my bees are about to be shipped, so that I am ready to receive them from the post office when they arrive. I am thoroughly impressed with their customer service, prices, and quality.

I was quick to buy my $750 worth of start-up apiary supplies, even with the hefty additional $150…read moreshipping costs from this establishment because it was recommended by several of the popular beekeeping books. I was impressed with their high quality items & user friendly website & placed my order since their website stated 3-5 days delivery. PERFECT! I could order my bees & have spare time to construct my boxes! I received a confirmation email on April 21st, again stating that my items would be delivered within 3-5 days. Move ahead 6 days, today, no delivery, & my bees are coming tomorrow! So I called Rossman Apiaries to check on the shipping status & ETA. First, I discovered that many of my items were on back order, despite the website stating "in stock". Even though my parcel should have been received today, it wasn't even in queue until NEXT Monday! Then, it would take an additional 5 days from shipment! OK, OK, so things happen, I'm disappointed, but life goes on. But I did have a few questions regarding the delay & new delivery ETA. All I can say is "WOW, WHAT EVER HAPPENED TO CUSTOMER SERVICE?" So I inquire as to why the customer was not contacted to be made aware of this 1.5 week delay, which can now be the difference between life & death of a new awaiting homeless bee colony. The answer I received was "Why didn't YOU call US?" My response, of course, was that there was no way for customer to foresee items on back order, & most companies take the initiative to send courtesy Emails or phone calls if their product is to be that tardy. I spoke to two different ladies, one of which, was the owner Mrs. Anne Rossman herself, who repetitively told me it was my fault for believing what HER website & HER email confirmations told me! That "the smart thing to do" would be to contact her via phone sooner, because "why would you believe what the Internet says?" HUH? Isn't that YOUR website? What else is the customer supposed to go by? After much back & forth & my mouth literally being held agape from the absurdly rude comments, lack of professionalism, & complete absence of customer service tactics, I decide to just cancel my order. Then I am told that I am responsible for a 10% restocking fee for cancelling my order. Wait, didn't they just say that my order wasn't even queued yet & that many items were still on back order? So what "restocking" are we talking about here? Understandably, I refuse to pay them $75.00 just for the privilege of poor service, bad attitudes, & lack of social skills. I instead ask if they would be so kind as to give me a firm ETA so that I can have adequate time to cancel & reorder my bees & construct my hive in time for next week's delivery. I am given another noncommittal answer of "next Friday, or maybe the next Monday" (so ANOTHER 8-11 day time gap). I will give an update as to the outcome of my product receipt. But as of right now, Rossman Apiaries gets a HUGE thumbs down from this consumer! It's a shame too, because I am always in support of the little Mom & Pop franchises; I'll keep you posted.