Very friendly, service was outstanding, had the parts on the truck did extra to help.my washing…read moremachine is working great I give him 5 stars

I had the same woman return twice for the same repair. Subpar service both times. She didn't even…read moretell me her name which I thought was pretty expected given her age, but she had zero communication skills. When she returned the second time without the parts discussed for the necessary repairs at twice the projected timeframe she had told me, I flipped out. She couldn't have cared less. I'm pretty sure she was either stoned or just stupid, but I never want to work with this company again. Not at all professional.

Failed to show for a scheduled appointment. sent a text saying they would arrive between 2 and 6pm…read moreThursday the 11th and the tech would text me 30 min out. It's the 12th, 2nd day of the hostage situation and still no call or text from a team appliance. sorry business.

They helped me out at a critical time by installing a seal on a freezer drawer that was driving me…read morecrazy. Super helpful and timely and very reasonable!

Most Impressive! I…read moredon't write reviews often, but my experience with AAA Appliance was amazing. Not only were they here on time as promised, but once it was found (within 10 mins) that the issue with my ice maker not working was a frozen piece of ice lodged in the wrong area of the ice maker, they did not even charge me for a service call. Amazing! .... Even I would have charged at least a nominal fee. They told me that if we continued to have a problem with the ice maker, call them back and they will address it. Then, the icing on the cake was that they called the next day to ask if we were still having any problems. Wow! ..... These folks will get my call the next time I have need for any appliance repair. Additionally, I will let everyone know about my experience with this company.

Originally, was very happy and had a great experience when I purchased my dryer. My dryer stopped…read moreheating and called because it's still under warranty. The technician got there and said my duct was stopped up and voided the warranty. It absolutely was not stopped up! I had 2 people check it and there was nothing in there. In my opinion they do not honor their warranty and then will charge a service fee. Ordered the part online and my son fixed it but still lost money on having to pay the service fee. I will not be doing business with them again!

paid $3000 for a brand new refrigerator and got a used one with scratches all over it and dents. do…read morenot buy anything from Southern appliances. I bought a refrigerator off them for $3000 over the phone because I live in Atlanta and it's about a 3 Hour drive. but I have a friend over there who lives about 10 minutes from them. so I asked the salesman over the phone if the refrigerator was in perfect I was told yes and I purchased it and I sent my friend over to pick it up. They told me they were gonna wrap it and put a box over it since they did not have the original packaging and they loaded it up and strapped it down for him. fast-forward about a month and a half the refrigerator is in a container still in the packaging they had put on. I unwrapped it and once I started looking at it, I could was severely scratched all over and the trim pieces were also pretty beat up then I called Southern appliances today and I was told that it's not their fault like always and said that they had their best guys to load the refrigerator and strap it down and then proceeded to blame my friend and his " beat up horse trailer" those are not my words. That is the managers words horrible business horrible service do not purchase anything from them.

I should have known better I purchased the washing machine it worked a month now the water will not…read morefill up and it gets stuck on rinse I tried to explain I didn't really have a way to bring it to them and because it's a few days after a month I'm going to have to pay for them to fix it few years ago bought a refrigerator from them the man came out he couldn't fix it so he brought another one apparently they only stand by their products for a month don't get fooled you'd be better off to go buy a brand new one

Good place for an insult. A washer or decent customer service, not so much…read more We found the washer we wanted--repaired, of course--from Febles' Tallahassee location, near our house. We were uncertain given the reviews, but went for it because they offered a 120-day repair warranty. 94 days after they installed it, I smelled smoke during a load. Ran to the washer, stopped the spin cycle, and opened it to find smoke billowing out and burn marks all over the crumbled rubber of the gasket. It was clearly spinning off-center. I tried calling and texting the shop repeatedly, to no avail. In desperation, with a few days left on the warranty, I called this Georgia location to see if they were affiliated and could tell me what was happening. They told me the Tallahassee location was closed. (Maybe put that on the website and phone message? One never knows whether to trust Google Maps info.) I asked if they could still honor the warranty. The staff person tried to claim it was out of warranty, then once corrected ask for proof of purchase (fair) and had to call me back a few times, but she was ultimately able to say I could bring it in to Georgia for repairs in the next few days. I thanked her but hesitated, noting that driving an hour and a half to Georgia to be told, in all likelihood, that it couldn't easily be repaired (seems like a cracked tub arm) was not what we signed up for when we bought it counting on the warranty. She said she'd call me back. I soon received a call from the irate owner informing me, in ever-rising tones, that I had to bring it to Georgia for repairs, and they hadn't expected to close the Tallahassee branch, and the reason they'd had to close it was "BECAUSE OF CLIENTS LIKE YOU! YES, LIKE YOU! So listen to me, you can either bring it here or you can SHOVE IT UP YOUR ASS!! click" Great customer service would have meant looking for options: offering a partial refund, or a discount on some other item (wouldn't have been able to take it, but would have been a nice gesture), etc. Acceptable customer service would have been, "Sorry, it's an unfortunate situation for everyone, but repair is all we can offer given the unexpected circumstances." It would still have been concerning that their products seem so often inadequately repaired, but I would have respected that response. What I do not respect is losing her shit and insulting me. Running a small business is hard. That's no excuse for selling faulty products or taking out your anger on your customers. Maybe look inside before blaming customers for your problems.

Johnathan M fixed my dryer and showed me what to look for with any future problems. He was most…read morerespectfull and efficient in his proceedures. I am a verry happy customer and highly recomend Sears Home Service.

The refrigerator started leaking again the next day. We had…read moreto schedule another appt, which was almost a week away. Technician came out & wanted to charge another service fee for just telling us we had a leak in the line which was what the 1st technician should of told us on the previous visit!