While the initial process of buying the car was smooth and I felt treated fairly, my experience…read morejust two weeks later has left me deeply upset and disappointed. I reached out regarding a significant issue with the front right wheel pulling hard, and what followed turned into an absolute nightmare. After securing an appointment, I dropped my car off at 1 PM, hopeful for a quick resolution. Four and a half hours passed with no communication from them, leading me to make two calls for updates. To my dismay, I learned they hadn't even begun to inspect my vehicle. The response I received was disheartening; it felt dismissive when they suggested I would have to cover costs that should have been addressed by them so soon after my purchase. I expected at least a simple courtesy of checking my car and providing updates instead of making me chase after them for information. After speaking with four different people and experiencing confusion over who was responsible for costs, the used car department finally offered to split the cost of a diagnostic. They promised to pick up my car the following Monday, but nearly a week has passed without any follow-up or scheduling communication. The lack of respect and communication throughout this process has been incredibly frustrating. One service representative, Todd, was particularly dismissive, treating my concerns as if I were overreacting and implying that I was simply making up issues. This is not how a new customer should be treated. Having only purchased my vehicle three weeks ago and already facing such a distressing service experience--despite having bought an extended warranty--I feel abandoned. The fact that I can't get a simple diagnostic covered after spending tens of thousands of dollars is truly unacceptable. Now, I am forced to spend $200 to have it serviced elsewhere. I will return to Randy Wise only when necessary for warranty work.

just an update from my previous experience. Bought a package of 3 oil changes. Used 2 and then…read morecovid hit. You could not get your car in during that time. Finally got it in, and they inform me (after the oil change) that my last oil change EXPIRED. They are now holding my car hostage. Randy Wise is a thief, plain and simple.

I had my 60000 mile maintenance done as well as my brakes. Al Serra quoted 2300 without the brakes…read moreand Burton Garage did for about $600 less and they did the brakes. I've taken my cars there for years and they're always honest and fair. shout out to Dennis for running such a great business!

Easy to work with! They're fast and reasonably priced! Highly recommend! Have not had any issues!read more

These guys are the worst business I have ever used. They are highly over priced. Porky who works…read morethe front desk and answers the phone will lie to your face and on the phone over and over when you get mad mad he will threaten you. They get your car in there and hold it hostage and play parking lot roulette telling you that they are waiting for parts for days. Don't trust them they are scamming you and cheating you out of your hard earned money while telling you how busy they are, but you go there they have 2 lifts working and everyone is standing around. Not good people. Morally or ethically.

I just got transferred for work out to Davison area just recently and had to look for a new shop to…read moredo work on my work vehicle. After asking a few coworkers where they go I tried here. And I and so pleased they have a customer for life. I called and ask about 1 main thing I was looking at getting work done on and I briefly mentioned something else that I had a question about and they went above and beyond to get my other issue resolved as well. And with a great central location it makes it nice and easy to get here to get work done. You will enjoy their friendly and knowledgeable staff that has been a step above other shops I've been to in the past.

After my daughter drove her vehicle to this place we had to tow it away. The tow truck driver…read moreshowed us how they had altered her vehicle so it wouldn't shift for her. The tow truck driver crawled up into the vehicle and corrected what they had done and showed us how they had internationally tampered with her car so it wouldn't shift gears, he also said he will be our witness against this place. Thank God for this tow truck driver. Do Not Trust this Place. I hope this shady place rots in hell.

Always honest and capable. Pricing is always reasonable, and they will only charge you if they…read moreactually do something. They have cleaned and lubed mechanisms to resolve issues and not charged a penny. They have sent me to a dealer rather than charging me more to deal with it themselves. I recommend them to everyone needing auto repair.

Where to start i perched a 2015 equinox a few yeas ago. The engine blew so we had them replace it…read more The cost was $9018 and change. Sence the engine was replaced we have had it back 3 times for the same problem. Lights turn on car won't start. All 3 times they tell me all set car is fixed. I talked to the salesman today and he tells me the car is only worth 3000 we owe 9000. You wold think they would try to keep a customer happy as of right now I will never come back. I would give them no stars if I could. Good luck to anyone who has to deal with the staff and service department. In it for themselves.

I've worked with Jason Saunders for my last 2 vehicles and will be working with him again for my…read morenext. Always great service!

Our Sales man, Theo Deming, Was so very helpful ,professional, courteous and honest about the…read morevehicle that I was looking for. He knew my budget, preferences,etc and didnt push me into something I didnt need or want. We had a couple issues with the vehicle but service center went above and beyond to rectify the problem and provide me transportation for work. Excellent staff , very helpful AND truly friendly. Highly recommend this dealership

Do not waste your time with this place. I bought a vehicle from them and after a little while…read moredecided to trade it in for a new truck so I found one online and sent it to the salesman so an appointment was made for the next day. When I got there I was told the truck was no longer there but it was and I even sent pictures to the salesman. I was treated like garbage from the sales manager and after I told them I didn't want to do business there they kept running my credit. Low balled trade in and raised the price of the truck they were trying to sell me. Would be zero stars but you know the rest. By the way don't mention you're a veteran because they will not give you the other rebates

My daughter was having issues with her car and she took it here for an estimate. They quoted her…read more$3600 for the repairs. Since that was a large amount of money to put into an older car we told her to get other estimates. So she took it to Mr Front End for an estimate and didn't tell them anything about what H Tech said she needed done or the price to see if they were similar. They told her she needed the same repairs as H Tech told her but quoted her $1200 - HALF THE PRICE. Obviously she had the repairs done at Mr Front End and her car is driving good as new. I truly feel that this place was trying to take advantage of a young girl who they didn't think would know any better - that's the only reasonable explanation I can come up with and that's disgusting. I wouldn't recommend anyone taking their vehicles here. Oh and they charged her $75 for the estimate because she chose not to have the work done there. I didn't know they charged that much for an estimate or I would've told my daughter to go elsewhere from the start. However better to pay them $75 and be done vs their jacked up price for repairs.

Got my 2012 gmc terrain fixed some how my engine gave out after a week of me driving it paid these…read morepeople 3,200 in repairs just for my engine to go out complete ripoff i and I'm a new driver so they took advantage of that and over priced me but u live & u learn @ this was definitely a lesson.

Had my car here July 10, 2026. They did a great job on my car! Most important the price was VERY…read morereasonable. they were all very informative and friendly and my car was done that day within hours. I had a lot done on my car. I would recommend this business to everyone. Family owned bussiness that cares about their customers! Valerie Blackburn

I have had a couple of things repaired on my car from them in the past. They have always been…read morefriendly towards me. The service I had done here was quick. If they see or hear other problems, they will call and tell you. They do free inspections, which is a plus. I do plan on going to them in the future.